RIU Palace Riviera Maya All Inclusive ★★★★

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$374
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

Staff

Would recommend Mon, Nov 10, 2014
The staff was amazing!!!! Made no difference if you gave them a little tip or not they were always there offering something.

Dining

If your looking to dine in one of the restaurants in the hotel remember to make reservations in the lobby at noon.

| Eagle, WI Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Couples retreat

Would recommend Wed, Oct 1, 2014
The location was great, just a short walk to downtown and the beach was beautiful. The staff was very friendly and accommodating. The rooms were large and comfortable and the pool area was fantastic. The only thing is that after the nightly show which ends around 11ish the options become slimmer to continue to enjoy the night life, but downtown partying is an option.

Dining

Avoid going in September, it's rainy season

| New York Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Excellent for family getaway

Would recommend Mon, Sep 15, 2014
Very friendly atmosphere with excellent service from staff.

Shopping hint

Downtown area is extremely expensive with very little verities.

| Southfield Michigan Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 4 /5

Great vacation

Would recommend Sat, Aug 30, 2014
Hotel was beautiful staff was great food was good for all inclusive when they told me room service and everything in the mini bar was free I was shocked because usually you have to pay for that I would definitely go back

| New york Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Riu palace riviera maya august 21 2014

Would recommend Thu, Aug 28, 2014
The staff is great and the reason to go back if for no other reason. The lobby looks like it is something out of a movie and it just gets better from there. The room are nice and clean AC has issue keeping up, but you dont go to this hotel to stay in your room. At night it is cool enough. The beach and pool are amazing and it's a short one mile walk down a perfect shell free beach to the town center and gift shops. All the top shelf liquor you can drink and frozen drinks that come with a beach like this. The only drawback is the hotel has no nightclub so after dinner at the 5 or 6 restaurants (make sure to make reservations between 12 and 3) The hotel kinda gets quiet. Love the hotel Love RIU.

| Denver Colorado Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 5 /5

Great vacation

Would recommend Sun, Aug 24, 2014
Everything was great. The hotel staff is professional and courteous; they know and understand how to provide a great service. The room (junior suite) is large enough to accommodate a king bed and another (rollaway) bed. The room was cleaned 2 times a day and if/whenever we needed anything, the housekeeping person was nearby to take care of it. The pool and the beach were nearby, 1-2 minutes away. We have visited all the specialty restaurants and were quite pleased with the food, but our favorite was the main restaurant Don Manolo's. The hotel is not cheap, but is worth it. We would definitely love to come again and would recommend this hotel to anyone.

| San Antonio, TX Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Already looking forward to next time

Would recommend Sat, Aug 23, 2014
This was our second time staying at a Riu Palace(first time was in Cabo San Lucas). All the staff is extremely friendly and are willing to help out any way possible. The room was clean and a good size. The only complaint I have is that the mattresses are extremely hard and uncomfortable. The restaurants were great- especially Krystal, which requires a reservation. I would however skip the Japanese restaurant- the quality was subpar compared to all others, even the buffet. Make sure to bring sunscreen and aloe- they will cost you in the $25-35 range!

Money saver

Do not book any excursions through the reps in the hotels! They are much more expensive. There are agents on 5th ave that offer better deals. For any of the parks such as Xplor, book online before vacation or take a taxi and buy tickets at the park.

| San Diego, CA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

family vacation

Would recommend Fri, Aug 1, 2014
Terrific service at the hotel, the only drawback was there was 3 of us on 2 queen size beds, the waiter staff was excellent, the beach was beautiful, the food was great, the drinks are watered down, but you can have as many as you want, there was even a refrigerator stocked with water, soda and beer plus 4 whiskey bottles, the downtown was 10 minutes away,

Dining

The buffet is great but also make restaurant reservations at the 4 other restaurants at the hotel, it is all inclusive

| San Antonio Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Rude Management

Would not recommend Thu, Jul 31, 2014
Management is very rude, especially at the front desk, and especially inflexible. We couldn't even get a half hour late checkout since they claimed that the hotel was full, even though the hotel was not even half occupied judging by the emptiness of the pool, theater, restaurants and beach areas compared to when we first checked in. As frequent travelers this was a first for us, we've even gotten 2 hour late checkouts at Secrets or LeBlanc. Also noteworthy - we're even RIU members, or should I now say former RIU members; this membership provides no benefits at all since you can never use the points as they always claim there's nothing available. We decided to give them a second chance with this booking, our first negative experience was with RIU Peninsula - our flight got canceled due to the snow so we arrived one day late, they were giving us a very hard time giving us the day that we had lost even though the room was available, and again the hotel was at around 50% occupancy, during the heart of winter. The manager even admitted to this but as always blamed it on his manager, and if you speak to him, he'll just blame it on his manager and the chain keeps going...

| Washington DC Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 3 /5

Vacation!

Would recommend Wed, Jul 30, 2014
The hotel is beautiful! All the staff are curtious and helpful. We ate at all the specialty restraunts our favorite being the steak house. The beach is fantastic!!!!! Views are spectacular, it's alittle slice of heaven. Wishing we were still there.

Dining

Make dinner reservations as soon as you get there. You can make reseveration from 12-3 everyday in the main lobby across from the lobby bar. People get there by 11:30 so get there early it's worth it.

| Mendon,Mass Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5