$467 Avg/night
Rate and special offer based on Check-in: Mar 7, 2015 Check-out: Mar 10, 2015

RIU Palace Riviera Maya All Inclusive

4 stars
View map of AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000

Hotel Overview

Reviewer score
4.5
out of 5
297 reviews
AWESOME TRIP

We had a great time, the new years celebration was amazing, we will be back! See full review

  • Alan K.
  • Feb 9, 2015
Awesome Diving Trip

The hotel was truly top notch in all respects. All inclusives can have a bad rap for low quality... See full review

  • Carmen
  • Feb 3, 2015
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Key facts
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Neighborhood
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Hints and tips
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Reservation is Required
Agave
Mexican Restaurant Dinner - Reservation is required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (297)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
297 out of 297
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Washington D.C.
Jan 10, 2011

Great resort, fantastic food

We went to the resort for a week, and had a great time. The RIU Palace Riviera Maya offers excellent restaurants, a wonderful pool, big, nice, clean rooms and a fantastic all-inclusive service. Compared to former all-inclusice experiences, this was much better in terms of quality, especially concerning the quality of the restaurants. Staff is very nice, and everybody loves children. The only thing that we did not like was the kids' area, with a minimalistic pool and a ridiculous playground (small and not very tidy). But apart from that, we can only recommend the resort. Don't expect too much from downtown Playa del Carmen, though: It is just a big shopping mall, and we were happy that we could return to our resort after an hour. But you should definitely go to the ruins of the old Maya city of Chichen-itza, and to Tulum, an ideal combination of culture and beach recreation. Concerning the evening entertainment program, there is some (too loud) live music, which ends, fortunately, around 11 p.m., but also some nice ideas like roulette and things like that in the open patio, where you can try your luck without risking your money.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

The destination Tulum is highly recommended for a half-day trip: the combination of Maya ruins with a breathtaking beach area (take your bathing suits!) is unique. We joined an organized tour, but as Tulum is only a half-hour drive from Playa del Carmen, you may just as well rent a car and stay on the beach in Tulum as long as you want.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Naples, Fla
Jan 12, 2011

Simply outstanding!!

The hotel far exceded our expectations! Facilities,food and staff were all outstanding. Best dollar value we ever experienced. We will return next year.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The theme specific restaurants at the hotel were very good but because there were 2 seatings per night, you were somewhat rushed at the early seating. We enjoyed the buffets more in part because they were more relaxed and leasurely.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Detroit, MI
Mar 31, 2008

Very Friendly staff members at the hotel

The RUI Palace Riviera Maya hotel was beautiful and had very friendly and helpful staff members. The rooms were very spacious as well at the bathroom that contained two sinks - very nice. The walk to downtown Playa del Carmen was roughly 10 - 15 short minutes; I would highly recommend that journey. The town was wonderful during the day and evening. I would highly recommend my family and friends to stay at the RUI Palace Rivera Maya hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

Make a reservation for the Yashima Japonesa restaurant; it was the Best Dinner!!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Indianapolis, IN
Feb 16, 2008

Couple Getaway

Great place to get away from it all. Just laid on the beach all day. Nice size pool, great beach area compared to surrounding properties. Could use a little more nightlife and different options for lunch. Would definately go again, looking forward to seeing other RIU properties in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
USA
Aug 27, 2008

The best service money can buy

This resort is what any tourist would wish for. The service was second to none. I mean they cleaned our room twice each day. The place was well kept and cleaned on a regular basis.I will rate this Hotel a 4.8 out of 5. One suggestionis they should offer bedroon slipper along with the bath robes that they offer.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

A short walk to the town to catch the ferry to go to Cossumel

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Dallas, *
Aug 4, 2008

Relaxing, Fun Time

Hotel was clean, service was excellent and pool/beach was to die for.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Downtown Playa is very fun.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
USA
Sep 13, 2008

Wonderful hotel!!

I just got back from a one week stay at the RIU Palace Riviera Maya, and had an amazing time. We loved everything about this place from the lobby to the beach. The staff was so friendly, everything was always so clean, the food was awesome. It was such a relaxing trip, and we can't wait to go back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

If you walk out of the lobby and go left there is a small shopping area a couple of minutes away, and if you go to the right and walk about 15-20 minutes you will be on 5th avenue, a big area of shopping bars, and restaurants.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Dallas, TX
Dec 29, 2009

You CAN'T go wrong with this place!

This is the ultimate place to stay in Playa del Carmen. Everything at this resort received a 5-star. The food, drinks, fun, and ammenities were non-stop and outstanding. Comfortable rooms, bed, and great bath jacuzzi. Very accomodating - will return!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

No need to go outside of Hotel for drinks or dining!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
The Cousins from Miami
Business
Miami, Florida
Jul 12, 2009

Great vacation

The hotel surpassed any of our expectations, the food was delicious, the staff was extremely friendly and helpful, and the hotel amenities were great. They had a good variety of drinks and top shelf alcohol (but they only served two types of beers). In addition to the buffet style restaurant, the hotel features some specialty restaurants for dinner which required reservations. Although it is difficult to obtain a reservation due to limited capacity, the food at these places was great, especially Agape (their Mexican style restaurant).

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Don't forget to take a tour to Chichen Itza, and the nearby Cenote, they are an experience of a lifetime (and the tour can be arranged through Orbitz).

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Canada
Nov 15, 2009

Fantastic Getaway

Great vacation, wonderful hotel and staff!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
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