RIU Palace Riviera Maya All Inclusive ★★★★

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$374
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

fun escape

Would recommend Mon, Oct 1, 2012
We just returned from a 1 week getaway to this resort. The grounds are absolutely beautiful. The beach was magnificent. The rooms were average, though kept very clean by housekeeping personnel. The only annoying thing was that we had to make restaurant reservations in person, every day or else we would have to eat at the buffet- this kind of took the fun and spontaneity out of the evening b/c there were only 2 seating times available for each restaurant 6:30 and 8:30. We brought our baby with us, he's too young for kid's club activities and it didn't really look like there was much at the resort that was geared toward young children.

Dining

The fusion restaurant is the best restaurant at the resort.

| Denver, CO Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 5 /5

Good Resort, OK Rooms

Would recommend Sun, Sep 30, 2012
We stayed Aug 18-25, 2012. First off (which we didn't know), hotel is located within a large gated area of resorts and private residences, so it is extremely safe - go with confidence. Hotel was quite full, but never felt crowded. There were no waits, no lines. Staff was very friendly and catered to our every need, we never heard 'no' throughout our stay, but on the last day (Friday) they made it look like they were doing us favors any time we asked for something. We got a feeling that hotel instructs their staff to cut down on things the day before the crowd changes (assuming most people travel weekend to weekend). Hotel grounds were impeccably maintained. Layout of the hotel is excellent - pool is neither right in front of the hotel, nor right on the beach. They have palm trees planted on the beach instead of umbrellas, which makes it so much more enjoyable. Pools are excellent, and there's a swim-up bar, but as the week progressed pools became less and less clean. Beach is quite nice with many shallow spots and clear water, but the sand is not as clean as you'd expect coming from the US (cigarettes, for one, everywhere). Salespeople on the beach didn't bother us that much at all. There are all kinds of water activities within couple of hundred yards. Hotel rooms were the only letdown. They're just ok, we expected something better. Rooms on the ground (basement) floor were extremely musty, we changed our room to 2nd floor which was much better. In-room bar and refrigerator were stacked every day, no problems there. We didn't try any specialty restaurants because we had two small kids, but their buffet-type restaurants were adequate with plenty of variety. Drinks were definitely watered-down, just like anywhere else, but that's what you get in an all-inclusive package. They had some fun daily activities by the pool or on the beach. Nightly entertainment in the open square was quite good, but their in-house theater 'production' was a joke, middle-school grade stuff at best. In conclusion, besides the rooms there's really nothing horribly bad about the hotel. But one thing that's noticeable coming from the US is that, as friendly and courteous as staff tries to be, you somehow feel that it's not genuine, which brings down the classiness of the hotel. I would put it somewhere between 3.5 and 4 stars.

Money saver

We booked private transfer from-to the airport with usa-transfers, they're excellent, highly recommended

| Nashville, TN Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 4 /5

Mixed Feelings

Would recommend Wed, Aug 29, 2012
Overall we had a good time at this resort. The beach was beautiful and it wasn't too crowded for the time of the year. However, we had mixed feelings about certain things. It was nice that drinks were readily available but we sometimes felt pressured to always be drinking alcoholic beverages. The staff were wonderful and polite but were uninformed about some things in the area. For example, they did not have schedules of the two churches in Playa del Carmen and were unable to provide them for me. When they did provide me with a schedule, it was wrong. I would have thought that to be very important especially for the people who want to attend services. The food was ok with some plates being exceptional and others being much to be desired. The room was clean and very comfortable. In the end, we enjoyed our stay although compared to other trips we've taken to the PdC, this was not the best.

| New Jersey Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Just like heaven!

Would recommend Wed, Aug 22, 2012
There's nothing bad to say about this place, it is superbe!! The food is very good. I've been to buffet style all inclusive resorts before and the food typically is pretty bla. but NOT HERE.. Every meal is well prepared and better than I would have expected. The activities are abundant and throughout the day, so nobody gets bored. The pool is well maintained, and the beach is just a few steps away. Nighttime shows are fun, and easy to attend for adults and children. I highly recommend this place. The only negative, which isn't on the motel is on the Taxi service to/from the motel. It's unfortunate that Cancun doesn't' do something about it, because the very first impression of the place is that we were getting ripped off with the taxi ride. There's obviously a problem there.

Money saver

The hotel has a gift shop with sunscreen, etc; however, sunscreen is $30 US/bottle. Walk the beach to town and all prices are about half of what is in the hotel.

| Grants Pass, OR Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Perfect As Always

Would recommend Thu, Jul 19, 2012
This was my third stay at the RIu Palace, and it's always wonderful. The staff is so friendly and responsive. The entertainment staff goes the extra mile to make every day different from the last. The food is fantastic, although I personally prefer the buffet (which never disappoints) as opposed to the restuarants which require reservations. The rooms are beautiful and cleaned twice a day. The front desk staff could be friendlier, but that is just looking for something to complain about.... The property is breath-taking and you're not going to want to leave.

| Arlington, TX Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Good, but Poor Food

Would recommend Wed, Jul 4, 2012
My fiance and I stayed at the Riu Palace the last week of June. The location is great and very safe. You can go into the town and they have great vendors you can bargain with. I suggest trying the local food. The hotel is kept very clean and you can see they are constantly working on the grounds. The beach is great. Plenty of chairs and not over crowded. Water is clear as could be and there are some waves. There is 2 pools. The infinity pool over looks the larger pool with the swim-up bar. The grounds does call for another pool. It can get crowded, but they have plenty of seats. The beer was never cold enough, but the drinks overall around the whole resort were good. The food was poor. I have traveled to multiple all-inclusive resorts and found the food here the poorest of all. You learned after a couple of days what to eat and what-not to eat. The Brazilian specialty restaurant was good and the best by far. As for excursions we did one, xel-ha. We were told by friends who visited the area that it was a great excursion and it was. Snorkeling in a live aquarium in and out of caves was amazing. It was $100 per person and it included transportation to and from the resort as well as food and drinks and the multiple restaurants and bars around the area. They also offered swimming with dolphins, snuba and much more for an extra fee. I suggest this excursion to anyone visiting the area. Over all the resort was nice and you got a lot for your money. Just wished the food was better.

| New York Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Great hotel

Would recommend Tue, May 15, 2012
Great overall hotel- loved the food - the restaurants were good- delish food- the buffet was good too- people complain about the food getting boring- but it was good and very large selection- breakfast buffet was the the personal best . Will go back in a heart beat the beach is beautiful and service is great- loved the hotel

Nightlife hint

Coco bongo- not many clubs and night life but perfect for couples

| Nee york Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Solid Family All-Inclusive

Would recommend Sun, Apr 22, 2012
This is a nice property. It's not super huge, which was nice with the kids. No really long walks to meals or beach. The included meal buffet was very solid with a variety of choices. The restaurants were good too. But, it was a hassle to make a reservation. Location is nice for two reasons: 1) not too far from the airport 2) easy access to the town of Playa del Carmen

| Chicago suburbs Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Great hotel in a good location, can get very noisy and a bit expensive

Would recommend Tue, Apr 3, 2012
Hotel is located right next to Playa Del Carmen which is nice, has a great beach and is well maintained. Food is ok. This is the 2nd time I visit and the main issue is the price almost doubled.

| San Francisco, CA, USA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Beautiful beach, great staff

Would recommend Sat, Mar 31, 2012
Loved the location, could walk 15 minutes to Playa. The staff was terrific...from the waiters and bartenders to the "entertainment staff" everyone was friendly and eager to please. The restaurants were delightful with several (the Japanese, Fusion and Mexican) that exceeded our expectations. The shows every night were very entertaining.

Dining

Reservations for Restaurants are from 12-3. Get in line early during spring break time (11:30) if you want to eat in the Fusion or Japanese. That said, we did wait one night at the fusion restaurant and got in with no reservation as some don't show up.

| Minneapolis, MN, USA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5