RIU Palace Riviera Maya All Inclusive

4 stars
View map of AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000

Hotel Overview

4.5/5

Overall score

94%

Would recommend

Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Key facts
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Neighborhood
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Hints and tips
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6111 -87.0857
Area served
Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
Nearby airports
Cancun International Airport (CUN).
Area description
Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Reservation is Required
Agave
Mexican Restaurant Dinner - Reservation is required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required
Daiquiri
Poolside bar with swim up bar

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (298)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
298 out of 298
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Mary Jo
Business
Edinboro, PA 16412, USA
Jan 23, 2012

Pleased with Playa Del Carmen!

The hotel was beautiful. The beach was clean. The food was good but could use a little more variety in the buffet offerings at lunch. I would go back again. I loved being able to walk to a town to shop. The nightlife in town was wonderful but at the hotel it was somewhat lacking. The staff was friendly and accommodating. It was great!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Long walk from hotel

Fifth Avenue in Playa Del Carmen is like Bourbon Street in New Orleans. It is great!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

3
5.01.0
Kabel
Business
Phoenix, AZ
Jan 15, 2012

Great Location

The Riu Palace is in a great location and has a beautiful beach. We loved being able to walk everyday to Playa del Carmen and even to Walmart. Always felt safe and even walked to town one night to eat at a great Italian restaurant we found. The hotel is beautiful but small for what we are used to in an all-inclusive hotel. The food was above average but was happy we found cappuccino as the coffee was not good. The biggest frustration was there was hardly any internet and you have to go to the hotel lobby to try and connect. My husband needed to work and it was a problem most days. Overall I would say it is a nice place but I would probably stay somewhere else next time.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

There is an italian restaurant on the corner of 8 Norte in Playa del Carmen that has an italian chef and they make the pizza in a brick oven. The food was amazing and the best meal we had while there.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Ankeny John
Business
Des Moines, Iowa
Jan 1, 2012

We will go back, and take other family with us!

Truly a wonderful experience for our family (daughter 19 and son 15) from the moment we entered until we left. Facilities, Food, and most importantly THE PEOPLE at RIU Riviera Palace were absolutely fantastic. Never once had any cuisine issues and every person we met was warm and welcoming. Rooms were sparkling clean daily and mini suite aspect was perfect amount of space. We are planning another trip and including about 10 additional family members next time. Enjoy your trip!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Each restaurant was exceptional. Check on Reservation process as soon as you arrive as several theme restaurants fill early. Don't worry though main restaurant "Don Manolo" was flawless and doesn't require any reservations

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Bustopher
Business
Kansas City, MO, USA
Dec 30, 2011

Top Notch Experience

Everything was great - good food, good drinks, good sevice, good weather. This was our fifth time visiting this same resort!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Don't let them tell you you can only make reservations for two nights - if you follow those rules you won't be able to visit all of the resorts! The gourmet restaurant is my favorite!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
derosh
Business
Holly, MI 48442, USA
Dec 29, 2011

Very Happy Travelers

Stayed 9 nights, could of easily stayed longer. Every day as relaxing and enjoyable as the next. Food is excellent, staff even better. Grounds are very well kept, beautiful location.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations early

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Estaban
Business
Ft. Lauderdale FL
Dec 27, 2011

great!!!

It was a little slow at the airport for the transportation. At the hotel we were met by a man named WILSON at The RIU Palace Riviera Maya Playa de Carmen. He helped us with all of our transportation needs. Once he was involved our transportation was never late and gave us exceptional service!!!!! He was never late and kept his appointments!!!! When I return I want WILSON!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Not Applicable

Go to the ruins Chiza Niza and do all shopping there!!! It is a long drive but you will learn educational history and the prices are great along with the selections!!!!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
bayareagr8
Business
San Mateo, CA, USA
Dec 26, 2011

Equivalent to a 3 star hotel in the U.S.

Overall, we enjoyed our stay here. Service was very good and the place is well maintained. This hotel is equivalent to a 3 star hotel in the United States. As a true 3 star hotel, it deserves an overall rating of 4 out of 5. The furniture and the bathrooms could use an upgrade and a remodeling.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
kjm416
Business
Chicago, IL, USA
Dec 26, 2011

Great location to downtown

Good value for all-inclusive. Very beautiful grounds. Lots of families and kids everywhere, so good if you have kids not good if you want adults only. Food was good. Ate at mexican twice and japenese which were excellent. The steakhouse can be passed, was not so impressive. Ate breakfast and lunch buffet every day. Really good location to downtown, about a 15 min safe walk. Rooms were clean. Pools were nice. Always had chairs at the beach (didn;t have to save with towels.) Walls were thin so you can hear everything in your room (mostly in morning). CAn only get wifi in lobby and lobby bar.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
LMHM
Business
Saint John, Indiana
Dec 11, 2011

RIU

Of all the all iclusives I have stayed in the food at this one was the best. Wish they had a little better control of the lttle bugs. I know it is impossible to keep all out of rooms but my husband got bit one night while sleeping and my son"s room had a bug each night they had to kill. Entertainment was also very good

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Ulisa
Business
San Francisco, CA, USA
Dec 11, 2011

Family reunion.

Riu Palace is a good place to stay only if I would not see roaches, every night I found roaches in the bathroom, the bathtub was to high to get in and out, I found it dangerous for short people like me, I think they need to up grade it. In the room the Iron, iron boar and the remote control for the TV were missing, there is a lot of noise at midnight in the hallway, we were feeling bad about people smoking everywhere, they should apply some restrictions about smoking. The service was good, the employees at the front desk were very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

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