$308 Avg/night
Rate and special offer based on Check-in: Dec 20, 2014 Check-out: Dec 22, 2014

RIU Palace Riviera Maya All Inclusive

4 stars
AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000
Hotel Overview
Reviewer score
4.5
out of 5
290 reviews
Vacation

We had a great time. The place was picture perfect. The staff was wonderful. If one thing could be... See full review

  • Debbie M.
  • Nov 20, 2014
Truly a palace

Beautiful resort. Very clean, great food and wonderful beach. No shortage of chairs. Staff very... See full review

  • Hook241
  • Nov 16, 2014
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Key facts
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Neighborhood
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Hints and tips
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Reservation is Required
Agave
Mexican Restaurant Dinner - Reservation is required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (290)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
290 out of 290
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.3
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
I am Otto
Temperance, Mi.
Nov 18, 2012

Awesome place and location

The hotel staff goes way over board to make sure everything is great for you. Everything from the food, drinks and the things to do are all excellent. We were able to go to the other RUIs in the area and enjoy their hotel too. But by far the Place is the best. It was worth the extra money to stay there. Good deals in the shops in town also. We walked around at night and never felt our safety was in danger. Really can't wait to go again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
GP Nathan
Business
Grants Pass, OR
Aug 22, 2012

Just like heaven!

There's nothing bad to say about this place, it is superbe!! The food is very good. I've been to buffet style all inclusive resorts before and the food typically is pretty bla. but NOT HERE.. Every meal is well prepared and better than I would have expected. The activities are abundant and throughout the day, so nobody gets bored. The pool is well maintained, and the beach is just a few steps away. Nighttime shows are fun, and easy to attend for adults and children. I highly recommend this place. The only negative, which isn't on the motel is on the Taxi service to/from the motel. It's unfortunate that Cancun doesn't' do something about it, because the very first impression of the place is that we were getting ripped off with the taxi ride. There's obviously a problem there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Long walk from hotel

The hotel has a gift shop with sunscreen, etc; however, sunscreen is $30 US/bottle. Walk the beach to town and all prices are about half of what is in the hotel.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
John and Manda
Business
Arlington, TX
Jul 19, 2012

Perfect As Always

This was my third stay at the RIu Palace, and it's always wonderful. The staff is so friendly and responsive. The entertainment staff goes the extra mile to make every day different from the last. The food is fantastic, although I personally prefer the buffet (which never disappoints) as opposed to the restuarants which require reservations. The rooms are beautiful and cleaned twice a day. The front desk staff could be friendlier, but that is just looking for something to complain about.... The property is breath-taking and you're not going to want to leave.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

3
5.01.0
JulieG101
Business
New York
Jul 4, 2012

Good, but Poor Food

My fiance and I stayed at the Riu Palace the last week of June. The location is great and very safe. You can go into the town and they have great vendors you can bargain with. I suggest trying the local food. The hotel is kept very clean and you can see they are constantly working on the grounds. The beach is great. Plenty of chairs and not over crowded. Water is clear as could be and there are some waves. There is 2 pools. The infinity pool over looks the larger pool with the swim-up bar. The grounds does call for another pool. It can get crowded, but they have plenty of seats. The beer was never cold enough, but the drinks overall around the whole resort were good. The food was poor. I have traveled to multiple all-inclusive resorts and found the food here the poorest of all. You learned after a couple of days what to eat and what-not to eat. The Brazilian specialty restaurant was good and the best by far. As for excursions we did one, xel-ha. We were told by friends who visited the area that it was a great excursion and it was. Snorkeling in a live aquarium in and out of caves was amazing. It was $100 per person and it included transportation to and from the resort as well as food and drinks and the multiple restaurants and bars around the area. They also offered swimming with dolphins, snuba and much more for an extra fee. I suggest this excursion to anyone visiting the area. Over all the resort was nice and you got a lot for your money. Just wished the food was better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Gabe g
Business
Nee york
May 15, 2012

Great hotel

Great overall hotel- loved the food - the restaurants were good- delish food- the buffet was good too- people complain about the food getting boring- but it was good and very large selection- breakfast buffet was the the personal best . Will go back in a heart beat the beach is beautiful and service is great- loved the hotel

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Coco bongo- not many clubs and night life but perfect for couples

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Dad Jim
Business
Chicago suburbs
Apr 22, 2012

Solid Family All-Inclusive

This is a nice property. It's not super huge, which was nice with the kids. No really long walks to meals or beach. The included meal buffet was very solid with a variety of choices. The restaurants were good too. But, it was a hassle to make a reservation. Location is nice for two reasons: 1) not too far from the airport 2) easy access to the town of Playa del Carmen

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Motherof3608
Business
Janesville, WI, USA
Apr 6, 2012

Rooms

The hotel and staff were very good...but the beds were hard as rock...they need some updating thankfully did not bath their only showered ....entertainment staff was excellent ... Needs to have dancing or something in evening for younger crowd ....overall 4 stars beach was beautiful ....very difficult to get change

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
SFGuy
Business
San Francisco, CA, USA
Apr 3, 2012

Great hotel in a good location, can get very noisy and a bit expensive

Hotel is located right next to Playa Del Carmen which is nice, has a great beach and is well maintained. Food is ok. This is the 2nd time I visit and the main issue is the price almost doubled.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
MaryGe
Business
Minneapolis, MN, USA
Mar 31, 2012

Beautiful beach, great staff

Loved the location, could walk 15 minutes to Playa. The staff was terrific...from the waiters and bartenders to the "entertainment staff" everyone was friendly and eager to please. The restaurants were delightful with several (the Japanese, Fusion and Mexican) that exceeded our expectations. The shows every night were very entertaining.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Reservations for Restaurants are from 12-3. Get in line early during spring break time (11:30) if you want to eat in the Fusion or Japanese. That said, we did wait one night at the fusion restaurant and got in with no reservation as some don't show up.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Denny B
Business
Walnut Creek, CA
Mar 7, 2012

Very good hotel

This is the 3rd time we have stayed at a Riu Palace Hotel. The hotel is spotlessly clean. The staff is very friendly and accommodating. The rooms are ample size with a seating area and a balcony with seating. The grounds are beautiful. The pool and beach area is very nice. The food is good. I would recommend this hotel to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

15-20 minute walk to Playa del Carmen

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Francisco chile
Business
Chile
Feb 18, 2012

little details big difference

Good but cleaning schedules and unskilled staff ruined s bit.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Xcaret

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