RIU Palace Riviera Maya All Inclusive

The excelent service that this hotel has ressembles the one you receive on cruises. Everything is possible, no excuses. I visit it on low season, I didn?t see any service attitude diminishing, everybody there wants your comfort. And the facilities are more much than nice.

My family and I had a wonderful time at this hotel. It is truly a 5 star facility. The ocean and beaches were beautiful. The service is fantastic.

This was our first trip to Mexico and couldn't have asked for a better experience. The resort was beautiful, the staff very friendly, and the food and drinks were great!

The RIU Palace was awesome, it was everything we thought it would be and more. The room was great very posh. Our room attendant always had the room looking new everyday. The beach was beautiful and our waiter out there really charmed my wife. The Palace was close to town, an easy 15 minute stroll. A great full patio with chairs was nice. The food was beyond our expectations as was the service. We saw people with children there and they seemed to be enjoying themselves. We felt we wouldn't bring kids to a place like this. It felt more adult oriented and we liked that. The only thing we didn't like and there isn't anyway to fix it was the ambient noise from the hallways and such. It is all marble floors and tiles so there is no sound absorbion. So someone walking to there room and talking at 3am is right in your room. As is the child at 7am was in yelling down the hall. Other wise we are going back and look forward to it.

The hotel services were excellent. Dining was fabulous and went out of their way to please you. The hotel staff were always very pleasant and go out of their way to make sure your stay was comfortable.

From the moment we set eyes on the hotel, Riu Palace Maya Riviera Playa del Carmen, we were already impressed. The frontage lives us to its name. It's like a palace. The lobby is nicely decorated. Most of all, the staff is very friendly. The rooms are comfortable and the fridge is well stacked with all the drinks and cocktails. The dining and restaurants are well suited to our taste and there are large varieties of food to choose from. The bar by the pool and very close to the beach was really fantastic. We would recommend this to others and we would go back there.

Beside the beauty of the resort, it's amenities and it's on the beautiful beach location, the staff was exceptional and the service impeccable.

The hotel was beautiful, staff friendly, and great food. Would stay there again.

After you get your sun tan there is really not much you can do around there, besides drinking. I think that the alcohol was watered down unless you ask for it (or make your own). The nightly shows were entertaining as well. When you get there try to get reservations to their restaurants besides the buffet, because they are really really good. Definitely try their Brazilian cuisine and their steak houses Chilli's and Krystals. The other places are just meh. Tours on the beach: definitely cheaper and best of all they are legit.

The resort was beautiful. Could not believe how clean they kept the rooms and the grounds. The specialty restaurants were ok, but with the buffet you really didn't need to waste your time with reservations. Nightly entertainment was good and the staff was outstanding. Pool and beach were both great. The massage on the beach was very relaxing. The Orbitz rep at the hotel was very helpful, set us up on a great tour with alltournativetours, we had a wonderful time on the Tulum tour with the zipline and cenyote swim. Hope to return real soon.