RIU Palace Riviera Maya All Inclusive ★★★★

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$374
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

GOOD TIMES

Would recommend Tue, Jul 7, 2009
GREAT EXPERIENCE AND WONDERFUL SERVICE ALONG WITH PLENTY OF RELAXATION!

| VICKSBURG, MS Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Beautiful Hotel

Would recommend Thu, Jun 25, 2009
The hotel was very nice, but this is a place for couples and weddings not singles.

Attractions

Take the ATV jungle tour with a swim in a cenote. Great!

| Houston, Texas Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Fantasy Island

Would recommend Wed, Jun 24, 2009
This is a first class property, with every attention given to detail -- from arrival to departure! The rooms and property are magnificent and, not to be taken for granted in the Cancun area, a beautiful beach that is very smooth with white sands and stunningly clear, seaweed-free, water. The staff at this property cannot do enough for their guests and every employee in which we came into contact with was pleasant and helpful in any way possible. The property is first-class all the way (even 24/7 room service available -- not typical in all-inclusives) in every respect and is only a five minute cab ride from the lively downtown Playa del Carmen.

| Louisville, KY Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Better than we expected!!!

Would recommend Tue, Jun 23, 2009
My husband and I stayed at Riu Palace Riviera Maya for my 30th birthday. we got a 4 night 5 day package from cleveland for 1227 through orbitz from june 18-22, but keep in mind the price was low mostly because of the whole swine-flu thing,which was totally not present to our knowledge anywhere we went in Riviera Maya! This hotel was much more gorgeous than we expected! It was in a gated community with other hotels and homes, we felt very safe. It had a classic look, I was suprised to find out the hotel was built in 06! I cannot say enough about the beauty of the landscaping, the old-world look of the hotel, and the beautiful beach and ocean. We had a room that had a king bed and a small sitting area with a couch, coffee table, and flat screen tv. King bed was a bit hard but we slept just fine. There is also a safe in the room which is free of charge. The only downside to the hotel room was that the bathroom had no ventilation fan, the shower had no light inside it, and the room had a bit of a musty smell. Not unpleasant, but if you are sensitive to that kind of smell, bring along a scented candle. I got used to it. Also there were a few small ants in the room but HELLO you are in the tropics and some of that is just impossible to avoid. I took them outside if I could catch them. We had a room that faced the large courtyard area and it was awesome, they had live music from about 7p-9p every night, and usually a show in the theatre nearby. It was cool to sit on the small patio and listen or walk to the pavilion area and sit at a table and get a drink. There is a small workout facility with some basic equipment, 2 treadmills and an elliptical trainer along with some other older machines. It has a beautiful view of the ocean and pool and right outside the gym there are hammocks tied to palm trees on the beach! Gorgeous. The food was better than expected. (We stayed at the Sun Palace all inclusive in Cancun for our honeymoon a few years ago and the food was very bland, it wasn't so here) You make reservations for the specialty restaurants in the hotel lobby bar area from 12-3pm. The first day we were there, they had no more reservations left and we ate at the buffet that night, which has a large variety of quality stuff. (A lot of times you see food from the night before end up at the buffet the next day at other resorts, but I really didnt see any of that here) Please be prepared for this, I saw a lot of people walk away unhappy without reservations because of that. The other three nights we were able to get into a restaurant but some of them (Krystal and the brazilian restaurant) were always sold out. We were a little disappointed but the food at the other restaurants was very good. I can see how they sell out quickly because the specialty restaurants are very small inside. Be advised that if you are a vegetarian it may be hard for you at the specialty restaurants, they do have some veggie choices but not many, the buffet would probably be the better route for you! (For lunch the buffet called chili's is open, really nice lunch items, and beautiful view of ocean and pool!)The employees all work very hard and are pleasant but we did NOT expect them to all know english. There were many that did not speak english but it wasnt a problem, you can still communicate ok. It is helpful to know some spanish. Also even though its an all-inclusive we brought a stack of singles for the maids, waiters, bartenders, etc. I doubt they make much money and they really work very hard to make you happy. Also dont be alarmed if you ask a bartender for a drink and he starts making some other drinks and helping other people, he will get to you. Some people at the swim-up bar were like "hey isnt it my turn?" But understand they have a rotation system and they WILL get your drink, it just may not be as quick as you would expect. Anyway I hope this helps! Go and enjoy!

Dining

Try to make dining reservations ASAP as soon as you get there. Be advised, they sell out very quickly, and they only allow you to make 2 reservations at a time, so you will probably have to come back unless you would rather eat at the dinner buffet.

| Cleveland, OH Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Great time!

Would recommend Mon, Jun 22, 2009
Overall the hotel was very nice. The food and drinks were great as always. Good location. Decent pool (although got a little grungy with so many people though). The beach in front of the hotel is beautiful! We were able to take out one of the catamarans that they had there - what a blast. It was quite possibly the slowest catamaran that I have ever sailed, but there was no question how beautiful the coast line there is. For area attractions: We took a $5 USD cab ride into Playa Del Carmen - it is a fun afternoon to walk through the shopping district. Don't expect great bargains, but the area is a fun stroll. We did a whale shark snorkeling tour. It was a long, but fun day. And definitely a unique experience! I don't know if I'd do it again, but I'm really happy we did it! The highlight of the tour was a day trip to Chichen Itza (the big mayan pyramid in the middle of the Yucatan). The complex (includes pyrmid and a good number of other facinating buildings) is a can't miss! The day is realatively long, but it is so facinating that the day flies by. I'm definitely going to back again soon! We wanted to go diving in a cenote (freshwater cave). Unfortunately a case of Montezuma's revenge canceled that trip... But we will be back and will give that a try as the cenotes look beautiful! There are many different activities that you can do in the Cancun/PDC area, but if you are going to do one - make it a trip to Chichen Itza.

Time saver

The biggest surprise about the trip was meeting with the Orbitz "travel agent." We met with a guy named [...] who worked with Mayaland Tours and was contracted to service Orbitz customers. [...] was awesome to work with on setting up tours. He gave us excellent advice and fantastic service. He followed up with us a few times in the middle of our stay and helped us to change our reservation on one tour and cancel another. Going through [...] was a real time and hassle saver!

| San Diego, CA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Love this resort!

Would recommend Wed, Jun 17, 2009
This fabulous resort is located in the Playacar exclusive resort area. It is described as the Beverly Hills of Mexico. The area is secure and within walking distance to the 5th Ave. "downtown" area. Although you won't want to leave the resort. The food was fantastic, the service amazing, the pool and beach were perfect - I cannot say enough good things about the resort layout, appearance, quality and value for your hard earned money. Best part - champagne is available at the resort 24/7 as part of the all inclusive. We were on our honeymoon and now want to be "snow birds" in Playa del Carmen when we retire. The area is beautiful and there is lots to do. Cannot go wrong with a vacation at the Riu Palace Riviera Maya!

Attractions

Xcaret is a must for any vacation to Playa del Carmen. The underground river and swimming in the natural pools was fantastic.

| Wilmette, IL Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

RIU Just OK

Would recommend Sat, Jun 13, 2009
For the Money it was Just Ok !

| Dallas, Texas Friends

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 3 /5

Great Stay!

Would recommend Tue, Jun 9, 2009
The hotel itself is gorgeous and more than you can ask for. I didn't care for the front desk staff, but everyone else was very friendly and helpful. The rooms are nice sized and comfortable. The cleaning staff could do a better job, by mopping the floors regularly. We had to ask several times on our 12 day trip. You tend to get a lot of grit on the floor coming in from the beach and all. My mothers room had some roaches, which I didn't find out until later. I would have made them switch me rooms. That is horrible. The food was excellent as it is at all RIU resorts i have been too. Always a variety and after 12 days I still found plenty of things to eat without being repetitive. The pools are very warm, not quit sure why that is. Both pools actually could use a renovation. There are several areas where you can tell tile has been replaced, and it is badly done at that. There is a lot of mold in the grout of the pools, etc. Alot of the chairs around the pool are broken and need replaced (ie. the arms, etc). However, there are plenty of other chairs that are fine. Same with the umbrellas, i had to rig them most of the time to stay up because the pins are gone that hold them up. The beach is totally awesome, i love the fact you can have full sun or lay under the trees in a chair or a hammock. I would stay there again especially for everytihng you get and the beauty of the hotel.

| Elk Grove, CA Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Storybook Vacation

Would recommend Mon, Jun 8, 2009
The entire experience was perfect. The staff was friendly and helpful - eager to please. The atmosophere and sevice was first class - as advertised. The food selection was varied and tasty. My wife and I eat "Clean" ( very little fat and starch) and had no trouble dining in any of the facilities. The beach and pools were breathtaking. Room was excellent. Entertainment was weak - but nobody cared .....

Shopping hint

A short walk to the Playacarmen village was scenic and safe. The town is charming - shops and cafes next to the sparkling water.

| Houston, Texas Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great family or couple getaway

Would recommend Sun, Jun 7, 2009
Awesome time and great staff.

| texas Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5