RIU Palace Riviera Maya All Inclusive

4 stars
View map of AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000

Hotel Overview

4.5/5

Overall score

94%

Would recommend

Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Key facts
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Neighborhood
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Hints and tips
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6111 -87.0857
Area served
Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
Nearby airports
Cancun International Airport (CUN).
Area description
Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Reservation is Required
Agave
Mexican Restaurant Dinner - Reservation is required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required
Daiquiri
Poolside bar with swim up bar

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (304)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
304 out of 304
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Midwest Margarita Tasters
Business
Kansas City, MO
Aug 31, 2009

Fantastic All Inclusive

This is a nice property-very clean and well-kept. The staff went out of their way to be friendly and helpful. The only bad experience was with the Scuba Caribe group - the dive experience was disorganized and unpleasant. The restaurants at this property are great. The location was convenient to Playa del Carmen-just a five minute cab ride to shopping. Also a nice shopping area 5 minutes walk from the hotel in Playacar. Very few kids, nice and quiet for the most part. We would recommend to couples looking for a get-away.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

Book your activities ahead of time whenever possible. There are travel reps at the hotel but it is a hassle to sort through who is legitimate and who is selling time shares. We booked all through orbitz and we had one rep-good price-no hassle.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Richmond, VA
Aug 14, 2009

Great Hotel..Awesome Location

Great location..Cheap taxi ride to downtown or short walk. Beach was awesome. Service was the best. Nice rooms..Clean..Only bad thing we encountered was the food wasnt all that great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Eat downtown sometime. Great restaurants..Food on resort isnt the best

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Rochester, NY
Aug 5, 2009

Amazing Honeymoon

The hotel was amazing and the service was first class. The only complaint for us was the musty smell in the rooms; this can somewhat be expected due to the open air hallways. The pool was great and there were water sports available right on the hotel beach.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations for the specialty restaurants as soon as you arrive!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Dallas, TX
Aug 3, 2009

RIU Palace Riviera Maya

Service was great. Views were beautiful. The only issue we had was them moving our room without telling us and moving all our luggage. We did not find out until we tried to go back to our room and realized nothing was there. Then in our next room the power went out the last day we were there, but the staff was quick to fix the problem once we informed them. Overall I would say it was a great trip to a great resort and would stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
las vegas, nv
Jul 26, 2009

"palace" getaway

The Riu Palace Properties are the best. The food is excellent and the staff is friendly and accommodating.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

3
5.01.0
Bob and Alisa
Business
Round Rock, TX
Jul 25, 2009

We had a good time, but....

This was our 2nd stay here. It is a beautiful location, but they are letting it go. There was trash by the pool and on the beach. The pool towels were old and stained and you are only allowed one per person. The tables at the pool and beach were dirty. The portions at the gourment dining restaurants were small, the buffets were very good. Dress code was not enforced at the restaurants. We could not find our Orbitz representative all week and wasted 2 hours one day waiting for him. On a positive note, the staff was very nice and tried to be as attentive as posible. This trip we took an excursion to X-Caret. It is beautiful there, but in order to get your money's worth I recommend planning your day BEFORE getting there and bringing bug spray. The mosquitos are fierce and the park map is difficult to follow. I would definately return to PLAYA, but would NOT return to this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Make an early dinner reservation so that if you don't care for the meal OR are still hungry, you can still get into the buffet

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
WDAKAR
Business
usa
Jul 14, 2009

A+++ I am a Director for full service

This hotel was great!! the service was like I have never seen before. every staff member was happy and all our request were met. food was fantastic!!! although it might be more cost to stay her it is worth it. we looked at the other resorts while we were there and this hotel is better by a big difference. As mentioned I am a hard one to please since I am a director for a major US hotel chain. Well Done!!! great night activities on property.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
The Cousins from Miami
Business
Miami, Florida
Jul 12, 2009

Great vacation

The hotel surpassed any of our expectations, the food was delicious, the staff was extremely friendly and helpful, and the hotel amenities were great. They had a good variety of drinks and top shelf alcohol (but they only served two types of beers). In addition to the buffet style restaurant, the hotel features some specialty restaurants for dinner which required reservations. Although it is difficult to obtain a reservation due to limited capacity, the food at these places was great, especially Agape (their Mexican style restaurant).

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Don't forget to take a tour to Chichen Itza, and the nearby Cenote, they are an experience of a lifetime (and the tour can be arranged through Orbitz).

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
PLAYA PEOPLE
Business
VICKSBURG, MS
Jul 7, 2009

GOOD TIMES

GREAT EXPERIENCE AND WONDERFUL SERVICE ALONG WITH PLENTY OF RELAXATION!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Houston, Texas
Jun 25, 2009

Beautiful Hotel

The hotel was very nice, but this is a place for couples and weddings not singles.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Take the ATV jungle tour with a swim in a cenote. Great!

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