RIU Palace Riviera Maya All Inclusive

Our room was amazing! We had a jacuzzi on the 2nd floor balconey that we used every night and could hear the music from the band below! The food was good and the drinks to die for! I would definatly recommend this hotel for couples or honey-mooners.

The resort was beautiful. Could not believe how clean they kept the rooms and the grounds. The specialty restaurants were ok, but with the buffet you really didn't need to waste your time with reservations. Nightly entertainment was good and the staff was outstanding. Pool and beach were both great. The massage on the beach was very relaxing. The Orbitz rep at the hotel was very helpful, set us up on a great tour with alltournativetours, we had a wonderful time on the Tulum tour with the zipline and cenyote swim. Hope to return real soon.

The hotel is pretty and well maintained. The food is good. The buffet is good. We tried all the restaurants except the Mexican because my mother does not like Mexican. The only one we really liked was the Krystal. We had asked for a handicapped room because my mother is elderly and is slowing down. The room itself was nice and located near the buffet restaurant. Unfortunately the handicapped rooms are way down in the lower level with a fabric covered tennis fence right in front of the balcony and in your view. We would have loved to sit on the balcony but it was against the solid green fence and the noise of the tennis players. Also all the staff entered and exited walking in front of our balcony and could look into our room. We decided to upgrade our transportation for our return to the airport at the end of our week. We were told to meet the Orbitz representative at the hotel the day we arrived at 4:30. We met with an older fellow named [...]. He was the only unfriendly local person we met all week. To upgrade from a grey lines van to a private car cost $18.00 and that was fine with us. We paid him and he had no change as if he expected a tip or something. Towards the end of our meeting he became just a little more friendly but with attitude. When I confirmed our car a day before our departure I found out [...] never called in the change to Grey Lines and I had to arrange the private car myself and was able to leave 1/2 hour later not the one hour later NOE said we would have. He never told Grey Lines that we paid him the cash either. The receptionist at the hotel told me there would be a bellhop to help my mother and I with our luggage early the next morning. When I called in the morning there was no bellhop and the receptionist/concierge could not care less. There was not much breakfast available too even though we were told there was 24 hour room service. There were men in the room service area. It would have been nice if they could have helped us with our luggage to the front door.I only saw a stretch class on the beach given once, the first day in the seven days we were there. I wanted to take the class and after our first day no one ever offered it even though it was on the schedule. We enjoyed the after dinner music and the shows. Unfortunately the kids show had to happen in the theatre in between. It was unpleasant. We love the kids but it would be nice if they could do their show by the pool and the grown ups can listen to more music. We took a taxi to Playa del Car?, little local market and Playa del Carmen. It was easy, $5 each way and great for us because Mom could not walk so far. We also visited the Aviary down the street. I enjoyed that very much. There were lots of birds an animals to see. We loved our Maitre D's and waiters. The fitness center or gym needs a big renovation and upgrade, bad equipment and no diagrams. Lunch at the buffet restaurant was very nice and quiet. The lunch at the buffet by the pool was CRAZY, to much going on. I powerwalked on the bike path every morning on the main street and so did many others. It was nice. You can get your own to go coffee at the buffet and go. That was nice. It was a very busy week but we were able to get pool towels and lounge chairs every day. I did go in the early morning to put towels down on the weekend. The cabernet served at Krystal was the best wine of the week. The other wine in the hotel is just OK not great. I guess the week was a big MIX.

The hotel was beautiful. Loved the huge flower arrangement of Lilies in the lobby. The staff was very nice. Our luggage didn't make the flight but was in our room before dinner. The room was clean & nice. We were glad we upgraded to a Jr. Suite--the view was nice. We walked the beach a lot & we seemed to have the best beach around. Some of the other hotels didn't have much of a beach left.

This was our first trip to Mexico and couldn't have asked for a better experience. The resort was beautiful, the staff very friendly, and the food and drinks were great!

I thought the RIU was absolutely breath taking and the room was always kept up. The pool and service were incredible. However the food was a disaster. It looks nice but I got really sick the second day due to it. I did not drink the water or anything, it was from the food. I was really disappointed.

Beside the beauty of the resort, it's amenities and it's on the beautiful beach location, the staff was exceptional and the service impeccable.

The hotel was beautiful, staff friendly, and great food. Would stay there again.

The hotel services were excellent. Dining was fabulous and went out of their way to please you. The hotel staff were always very pleasant and go out of their way to make sure your stay was comfortable.

The RIU Palace was awesome, it was everything we thought it would be and more. The room was great very posh. Our room attendant always had the room looking new everyday. The beach was beautiful and our waiter out there really charmed my wife. The Palace was close to town, an easy 15 minute stroll. A great full patio with chairs was nice. The food was beyond our expectations as was the service. We saw people with children there and they seemed to be enjoying themselves. We felt we wouldn't bring kids to a place like this. It felt more adult oriented and we liked that. The only thing we didn't like and there isn't anyway to fix it was the ambient noise from the hallways and such. It is all marble floors and tiles so there is no sound absorbion. So someone walking to there room and talking at 3am is right in your room. As is the child at 7am was in yelling down the hall. Other wise we are going back and look forward to it.