RIU Palace Riviera Maya All Inclusive

4 stars
View map of AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000

Hotel Overview

Reviewer score
4.5
out of 5
283 reviews
Awesome Family Trip!

This was the first time at an all inclusive hotel and I was a little wary of how it was going to... See full review

  • Gail G.
  • Aug 24, 2015
Awesome family wedding trip

The hotel was beautiful and luxurious. All of the staff members were very friendly and helpful. We... See full review

  • Coy M.
  • Aug 6, 2015
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.
General
RIU Palace Riviera Maya All Inclusive, Riviera Maya
Location
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Dining
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Rooms
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Highlights

The resort's spa is popular, so if possible book an appointment in advance of your trip. While on-site, you can try some of the authentic Mexican cuisine at the Agave, Don Panolo or Krystal Fusion restaurants. You can also try the international cuisine at the Yashima Japanese restaurant or the Botafogo Brazilian restaurant. You can even enjoy a fun night listening to live music on the hotel's private outdoor patio. Just a few minutes away, check out the historic Mayan ruins of Tulum or Cobá. 

Policies
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

20.6111 -87.0857
Area served
Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
Nearby airports
Cancun International Airport (CUN).
Area description
Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Reservation is Required
Agave
Mexican Restaurant Dinner - Reservation is required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required
Daiquiri
Poolside bar with swim up bar

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (283)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
283 out of 283
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.2
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Lets Go Pens!
Couples
Pittsburgh, PA
Aug 14, 2010

Great Time in Riviera Maya

The atmoshere,beach,food,drink, and the room were great. Once again a great stay at a RIU Palace!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

2
5.01.0
Anonymous
Couples
Las Vegas NV
Aug 10, 2010

Skip It

The outstanding staff could not save this hotel from the awful food. All inclusive = already has guests money do not have to make food good to make profit. Better off going into town for meals.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Couples

Dining tip: Long walk from hotel

Go to town.

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Couples
Charleston, South Carolina
Jul 23, 2010

GREAT VACATION

Everything was great!! I would go back tomorrow.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Couples
Houston, TX
Jul 22, 2010

outstanding

We have stayed here previously and come back for the outstanding service and great atmosphere.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Anonymous
Couples
ElDorado Hills CA
Jul 21, 2010

Awsome, It's paradise

For an all inclusive the food was fantastic. Walk the beach and look at all the other resorts and relize you are staying at the best.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Honeymooners 2010
Couples
Austin, Texas
Jul 18, 2010

Beautiful, Relaxing, & Excellent service

Stayed a week. Well worth the money. Gorgeous hotel and surroundings!!!! Lots of activities and nightly shows in the theatre were all excellent. Food was good. You have to make reservations at 5 of the restaurants for dinner. The best two take a few days ahead of time to get into but they're worth it. (Krystal and the Japanese one) You can only make two reservations at a time and the only times you can do it are between 12-3 which is when you're usually gone on a day trip of some sort so you have to plan it out well to get the restaurants you want and you may need to just eat buffet dinner one night to make it all work out but the buffet is still good too. One staircase walk way coming in from the courtyard smells like throw up during the day only, its weird. The rooms feel damp. Although there is one weird smell and damp rooms I would go back in a heartbeat! It was absolutely gorgeous, relaxing and so much fun!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
RIU Palace Playa del Carmen
Couples
Richmond VA
Jul 8, 2010

RIU Palace Riviera Maya Playa del Carmen

The best hotel in Playa del Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
5.01.0
Runyon Ryan
Single
New York, NY
Jun 3, 2010

Riu Palace and Playa del Carmen perfecto

I can't say enough amazing things. From the moment I got to the hotel, the staff was so friendly and helpful and efficient. I loved the room, and promptly went to the pool to find my friends. I went to the beach, attended almost every restaurant in the resort, a few shows, and made friends with staff members.I have to say, it was probably the best vacation trip I've ever taken. I couldn't believe that the all-inclusive experience would be so easy to deal with and the food was really good. I'm recommending to my MOM and others to use [...] and stay at the same place. Although the staff spoke English for the most part, I enjoyed speaking Spanish almost the entire time. The deal was great too because vacations are really expensive these days.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Sightseeing tip: Short walk from hotel

There was an aviary a very short walk away where you can see some beautiful plants and native animals.

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Couples
New York, NY
Jun 3, 2010

Great resort, alright food

I went with my girlfriend. Everything about the hotel was great, except the food. The food wasn't bad, but it was mediocre. Apart from that, it was a great stay. The rooms were really nice and clean, the pool and beach were great and a lot of fun. The hotel itself is beautiful. Also, there are plenty of bars and the drinks are good...tropical and non-tropical if you want. Also, you can rent catamarans and kayaks for free, which we did every day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Dining tip: Short drive from hotel

Go into the beach town of Playa del Carmen a few times to get some good food.

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

1
5.01.0
Orbie
Couples
Santa Monica, CA
Jun 1, 2010

Terrible

We walked in to a musty smelling lobby. The room was just as musty. All bed linens and dining room linens looked dirty and overused. The food was bad. We will never stay at a RIU hotel again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
3
Value:
1
Trip purpose:

Couples

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