RIU Palace Riviera Maya All Inclusive

The RIU Palace Riviera Maya is probably the best resort I've been too. The resort was practically spotless. Everywhere you turned, someone was cleaning something. There was so much attention to detail. The beach and pool are amazing. The food was great too. The staff is super friendly and professional. The resort is a short walk to Playa del Carmen and its in a very safe location. You can't go wrong with this resort. I highly recommend it for couples and families.

This is a nice property-very clean and well-kept. The staff went out of their way to be friendly and helpful. The only bad experience was with the Scuba Caribe group - the dive experience was disorganized and unpleasant. The restaurants at this property are great. The location was convenient to Playa del Carmen-just a five minute cab ride to shopping. Also a nice shopping area 5 minutes walk from the hotel in Playacar. Very few kids, nice and quiet for the most part. We would recommend to couples looking for a get-away.

Great location..Cheap taxi ride to downtown or short walk. Beach was awesome. Service was the best. Nice rooms..Clean..Only bad thing we encountered was the food wasnt all that great.

The hotel was amazing and the service was first class. The only complaint for us was the musty smell in the rooms; this can somewhat be expected due to the open air hallways. The pool was great and there were water sports available right on the hotel beach.

Service was great. Views were beautiful. The only issue we had was them moving our room without telling us and moving all our luggage. We did not find out until we tried to go back to our room and realized nothing was there. Then in our next room the power went out the last day we were there, but the staff was quick to fix the problem once we informed them. Overall I would say it was a great trip to a great resort and would stay there again.

The Riu Palace Properties are the best. The food is excellent and the staff is friendly and accommodating.

This was our 2nd stay here. It is a beautiful location, but they are letting it go. There was trash by the pool and on the beach. The pool towels were old and stained and you are only allowed one per person. The tables at the pool and beach were dirty. The portions at the gourment dining restaurants were small, the buffets were very good. Dress code was not enforced at the restaurants. We could not find our Orbitz representative all week and wasted 2 hours one day waiting for him. On a positive note, the staff was very nice and tried to be as attentive as posible. This trip we took an excursion to X-Caret. It is beautiful there, but in order to get your money's worth I recommend planning your day BEFORE getting there and bringing bug spray. The mosquitos are fierce and the park map is difficult to follow. I would definately return to PLAYA, but would NOT return to this hotel.

This hotel was great!! the service was like I have never seen before. every staff member was happy and all our request were met. food was fantastic!!! although it might be more cost to stay her it is worth it. we looked at the other resorts while we were there and this hotel is better by a big difference. As mentioned I am a hard one to please since I am a director for a major US hotel chain. Well Done!!! great night activities on property.

The hotel surpassed any of our expectations, the food was delicious, the staff was extremely friendly and helpful, and the hotel amenities were great. They had a good variety of drinks and top shelf alcohol (but they only served two types of beers). In addition to the buffet style restaurant, the hotel features some specialty restaurants for dinner which required reservations. Although it is difficult to obtain a reservation due to limited capacity, the food at these places was great, especially Agape (their Mexican style restaurant).

GREAT EXPERIENCE AND WONDERFUL SERVICE ALONG WITH PLENTY OF RELAXATION!