RIU Palace Riviera Maya All Inclusive ★★★★

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$374
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

RIU Feedback

Would recommend Sun, Jan 30, 2011
Very nice atmosphere, in room service could have been better...frig not restocked daily, tissues gone, etc. Reservations for dining took too much time and noisy with doors slamming late at night.

| West Chester, PA Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Excellent

Would recommend Sat, Jan 29, 2011
Great family vacation. Excellent food, friendly staff and lots to do

| mn Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Jan stay at RIU Palace Riviera Maya

Would recommend Sun, Jan 16, 2011
Staff was exceptional, very attentive, polite and bilingual. The took care of our every need and happily worked diligently with everything they did. RIU found a clan of perfectionists to work here! The hotel itself is absolutely gorgeous as you can no doubt see from the many online pictures. However in person it radiates class. The rooms, even the most efficiently priced rooms were large, air-conditioned with comfortable beds sand TVs with US channels. Food was amazing and diverse! We ate in many of the specialty restaurant and enjoyed them immensly. The only note here is that they follow a fancy European course timetable. Allowing much time between course for conversation. The buffets were fantastic and changed from day to day. They offered many many good foods and also offered something for the Vegan in our group. I intend on going back again and again!

| New York, NY Family

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

Great vacation

Would recommend Sun, Jan 16, 2011
Great service and beautiful resort.

| Minnesota Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Simply outstanding!!

Would recommend Wed, Jan 12, 2011
The hotel far exceded our expectations! Facilities,food and staff were all outstanding. Best dollar value we ever experienced. We will return next year.

Dining

The theme specific restaurants at the hotel were very good but because there were 2 seatings per night, you were somewhat rushed at the early seating. We enjoyed the buffets more in part because they were more relaxed and leasurely.

| Naples, Fla Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great resort, fantastic food

Would recommend Mon, Jan 10, 2011
We went to the resort for a week, and had a great time. The RIU Palace Riviera Maya offers excellent restaurants, a wonderful pool, big, nice, clean rooms and a fantastic all-inclusive service. Compared to former all-inclusice experiences, this was much better in terms of quality, especially concerning the quality of the restaurants. Staff is very nice, and everybody loves children. The only thing that we did not like was the kids' area, with a minimalistic pool and a ridiculous playground (small and not very tidy). But apart from that, we can only recommend the resort. Don't expect too much from downtown Playa del Carmen, though: It is just a big shopping mall, and we were happy that we could return to our resort after an hour. But you should definitely go to the ruins of the old Maya city of Chichen-itza, and to Tulum, an ideal combination of culture and beach recreation. Concerning the evening entertainment program, there is some (too loud) live music, which ends, fortunately, around 11 p.m., but also some nice ideas like roulette and things like that in the open patio, where you can try your luck without risking your money.

Attractions

The destination Tulum is highly recommended for a half-day trip: the combination of Maya ruins with a breathtaking beach area (take your bathing suits!) is unique. We joined an organized tour, but as Tulum is only a half-hour drive from Playa del Carmen, you may just as well rent a car and stay on the beach in Tulum as long as you want.

| Washington D.C. Family

5 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 2 /5
  • Value: 1 /5

Beautiful Place, Excellent Service

Would recommend Mon, Dec 27, 2010
I stayed at the Hotel the whole time I was there. The Resort is located about 55-65 [km] Southwest of Cancun Airport. I personally rented a car on this occasion but I had friends that booked themselves with a van that drove them from the resort to and from the airport which is very convenient and safe (I heard they have GPS tracking each van). I will definitely do so next time I go down there. Driving isn't a hassle if you choose to rent a car because there is only one main highway and that's the one that takes you directly to the resort. As for those party go-ers the town of Playa del Carmen has very few places to go to for clubbing and bars. Most of the activity I saw was more in the surrounding resorts at the Playacar complex where the Riu Riviera Maya Palace is located. If you want more adventure, you can catch a ferry to Cozumel which is walking distance from the resort so its a great place, location and activity wise. I highly recommend it. A great place to take the family and experience paradise. :-)

| Houston, Texas Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

pre-Christmas trip

Would recommend Sun, Dec 26, 2010
Overall fantastic trip. This was our third Riu stay, and would definitely book here again. Great amenities including a golf course across the street (literally!), and a 5-minute walk to Starbucks. Safe location, friendly staff and great beach.

Shopping hint

A mini-mall just down the road from the hotel - had all the usual souvenirs, plus a restaurant, Starbucks and pharmacy/convenience stores. All within a 5-minute (safe) walk from the hotel. Would definitely stay here again.

| Houston Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Small but Amazing

Would recommend Tue, Dec 21, 2010
The hotel service was amazing. From the moment we drove up to the hotel until we left the service was fast, efficient and friendly. The room was very nice and cleaned everyday. The bar fridge was fully stocked with alcohol, pop and water. We were also very happy with the food. The buffet was excellent and we had no trouble getting into the other restaurants. Delicious. We have stayed at two other hotels in this area. The service and food was well above the other two hotels we stayed at. The only down side was that it is a smaller resort. However, the night life here was way more happening then other resorts we have been to. Plus, we never had a problem finding deck or beach chairs!! I would definitely recommend this resort to others.

Shopping hint

In a short walk away from the downtown is a small shopping area where we found a lot of our take home treasures.

| Toronto, Ontario Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Good

Would not recommend Mon, Dec 20, 2010
We were staying in RIU Hotels for many times, but our experience with this RIU Palace hotel was unpleasant because our room was robbed and our valuable belongings disappeared, the hotel manager did not find time to talk to us personally. We were informed that it would take couple of days to investigate our report but nobody contacted us in NY when we came home.

| NY Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5