RIU Palace Riviera Maya All Inclusive

Great location right on the beach. Staff is friendly, pool is great and grounds are beautifully maintained. Food quality is average. Limited room service menu.

Our second time there. The food is very good and there is wide variety at the buffets. The service is excellent and friendly. Both time we were there the majority of guests are couples in the 40+ age group. Used the on site dive shop which takes very good care of you. Did the day dive trip to Cozumel plus some of the local dives. Also took out the Hobie Cats. This is an all inclusive so there is no need to carry money around for drinks, snacks, or tips since they are included. You can walk into Playa Carmen and the Playacar area is very nice and secure.

Our first time to Mexico and we really enjoyed it. RIU Palace Riviera Maya was a pleasant place to stay. We hear Cancun resorts are "livlier" and am sure that's true, but are also told our beach was nicer and frankly we're not displeased with the quieter atmosphere. Still something to do every day & nite, and we're happy that we ended up closer to Tulum and Xel Ha! This place was a great value.

This is the fourth time we have stayed at the Riu Palace Riviera Maya. The food is wonderful. They have an excellent selection of foods at the Buffet each morning, afternoon, and evening for dinner. If you like to dress up a bit, (pants for men, nice shirt) the five restaurants are also wonderful. If the food was not to your taste then just go to the buffet after. We used room service each morning for our alarm clock. We woke up to a gentle knock each morning, and ate yogurt, breads, coffee, and tea on our outdoor patio. Then after a relaxing wake-up, we would put our towel out where we wanted to enjoy the beach, or pool, and would go have a delicious breakfast of Huevos Rancheros, fresh fruit, and anything else you can think of and enjoyed that with a few Mimosas and coffee. Answers to some complains I have read: If the bed is too hard, ask for an egg crate to be put on your bed, we did. If you want reservations at the restaurants make an effort to be by the lobby bar at 11:40 and you will be able to eat at whatever restaurants you would like. Bring a locking suitcase for things you buy or expensive items you have. Lock all valuables up in the safe. Don't be lazy and try and hide items in your room. To me, lock it up or you might lose it. Not any different than staying at any hotel around the world. Bring an insulated cup from a dollar store. Your drinks stay colder. Then just leave them there. If you think your drinks are weak, then order a shot with your drink, remember they are included. If you need something from the staff, we always called the front desk. Someone is always at the front desk. Don't be cheap. Yes tips are included. But you can still throw a few bucks around. An extra thank you goes a long way. Housekeeping and all the staff are just trying to make a living. We always bring a $100 in ones. And we keep them in our pocket or in the safe. We love the Riu Palace RM, no complaints in four years. Use common sense. I am not saying everything always went perfect, but then again it's far from a perfect world. We were on vacation and not at work so we enjoyed every day.

Overall this RIU was very good. However this time the amount of small children and infants on site was overwhelming if you are looking for good R&R. There was constant crying infants and children running unattendded all day and into the evenings. This was in the restaurants, bars and beach area as well. There was no guidance to the adults on how to behave. Maybe a handout on "courteous behavior tips" would help. But overall we had an excellent vacation and will return.

We had an excellent time at Riu Palace the hotel was beautiful, the staff great. The only thing i would complain about was the night entertainment we need more activities for the younger couples.

The hotel staff goes way over board to make sure everything is great for you. Everything from the food, drinks and the things to do are all excellent. We were able to go to the other RUIs in the area and enjoy their hotel too. But by far the Place is the best. It was worth the extra money to stay there. Good deals in the shops in town also. We walked around at night and never felt our safety was in danger. Really can't wait to go again.

Had a wonderful time at the RIU Palace Riviera Maya. I have stayed at the RIU Palace Mexico and now this place and it honestly does not get much better. Great food all the time. Unique dinning restaurants on reservation for dinner. Wonderful beach/pool. It really is paradise when your here. I would recommend this to anyone.

We have stayed here many times. Once again, had a fabulous stay. Our room was at the end of the last building facing the ocean. What a view! It's so nice to sit on the balcony in the early evening and watch Cozumel light up. As usual - food was great, staff is friendly and helpful, room was cleaned early each day and we were greeted with towel art everyday on the bed. My only room negative would be the bed. I didn't have a problem, but my husband woke up each morning with severe pain in his back. Same problem on prior trips. It would be great if they could replace the mattresses.

We just returned from a 1 week getaway to this resort. The grounds are absolutely beautiful. The beach was magnificent. The rooms were average, though kept very clean by housekeeping personnel. The only annoying thing was that we had to make restaurant reservations in person, every day or else we would have to eat at the buffet- this kind of took the fun and spontaneity out of the evening b/c there were only 2 seating times available for each restaurant 6:30 and 8:30. We brought our baby with us, he's too young for kid's club activities and it didn't really look like there was much at the resort that was geared toward young children.