RIU Palace Riviera Maya All Inclusive
Hotel Overview
Great location, beach, staff!
Very nice resort, but there are others out there too.
Pros:
BEACH! Beautiful sand and ocean.
Room &...
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-
lorip
- Jan 25, 2012
Pleased with Playa Del Carmen!
The hotel was beautiful. The beach was clean. The food was good but could use a little more variety...
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-
Mary Jo
- Jan 23, 2012
All-suite beach resort in the heart of Riviera Maya’s paradise
The RIU Palace Riviera Maya is located just two miles from Playa del Carmen and 35 miles from Cancun's International Airport. The resort boasts more than 400 family-friendly suites, an expansive swimming pool and Jacuzzi, children's pool, playground, six restaurants and five bars, including the Daiquiri poolside swim-up bar. The RIU Palace Riviera Maya is surrounded by lush greenery and stretches of white sand. The hotel has 24 hour room service.RIU Palace Riviera Maya All Inclusive Rooms
- Superior Junior Suite
- Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
- Junior Suite ROH
- Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Hotel Map
AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000
- Area served
- Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
- Nearby airports
- Cancun International Airport (CUN).
- Area description
- Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.
Amenities
- Babysitting/Child services
- Bar/Lounge
- Barber/Beauty Shop
- Doctor on Call
- Fitness center
- Fitness center or spa
- Free parking
- Gift Shop
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Laundry Service
- Pool
- Restaurant
- Room Service
- Safe Deposit Box
- Solarium
- Spa services
- Tennis
- Wireless Internet
Meeting facilities
- Meeting Info
- Free wireless internet access lobby area
Dining
- Krystal
- Fusion Cuisine a la carte restaurant for dinner. Resevation Required
- Agave
- Mexican Restaurant Dinner - Reservation required
- Chilis
- Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
- Don Manolo
- Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
- Botafogo
- Main Brazilian reastaurant for dinner , reservation required
- Lirico
- Lounge Bar with terrace
- Sports bar
- Open 24 hrs with snack & beverage
- La Piata
- Night club. Entrance and drinks free (Riu Tequila, open every night).
- La Plaza
- Bar
- Yashima
- Japanese restaurant Reservation Required
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (220)
Ratings and reviews for RIU Palace Riviera Maya All Inclusive
- All travelers (220) 4.5 / 5
- Couples (140) 4.5 / 5
- Families (55) 4.6 / 5
- Friends (18) 4.4 / 5
- Singles (5) 4.6 / 5
- L.G.B.T. (1) 4 / 5
- Amenities:
- 4.4
- Room cleanliness:
- 4.6
- Hotel staff:
- 4.7
- Room comfort:
- 4.3
- Location:
- 4.7
- Value:
- 4.5
93%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Mega Putz LLC
Nice but......
The staff was excellent!! Very helpful, even with the language differences. The pool was very dirty and needed repairs. I cut my toe on loose tiles and the water wasn't clear. Pool was also cold as heck. Dinner wasn't all that good at the four restraunts, dinner in Playa Del Carmen was much better food. The entertainment staff was very friendly and were very professional. Two twin beds shoved together makes it interesting when you really love your wife. Bed placement was stupid. Keep the kids away from the bar pool. They splash!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 1
- Location:
- 5
- Value:
- 4
Shopping tip:
Short drive from hotel
Go to 5th street in Playa Del Carmen. The best Mexico city I have ever been to. Safe, fun and cool hangouts and shops.
Reviewer score
Would recommend
Shelly 77
Great hotel for a quiet vacation
This hotel is in a beautiful location and the amenities are great. The rooms are clean, the grounds and restaurants are immaculate, I can't say enough good things about them. The only place it falls down is in the evening entertainment. There are evening kids and adult shows but they are not very exciting and it finishes the day on kind of a quiet, almost boring note. Great for a quiet getaway but not if you are looking for lively nightlife.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
lorip
Great location, beach, staff!
Very nice resort, but there are others out there too. Pros: BEACH! Beautiful sand and ocean. Room & grounds very clean. Staff was super friendly. Food was very good everywhere we went. Location nice since you can walk to Playa del Carmen or get a taxi for $7 USD. Cons: Reservations at restaurants for dinner---had to waste beach time to wait in line to make reservations for the evenings, which was a real pain. They did not honor our room location request. In fact, we requested as close to the ocean as possible but our room was almost as far from the ocean as possible. We stayed right by the buffet restaurant and it was very loud until about 11:30 every night from the entertainment. Drink service was non-existent on the beach, which was unusual compared to other resorts we've stayed at. Overall, a very nice resort. Would maybe stay here again but there are other places that don't require dinner reservations and do provide great drink service on the beach.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Mary Jo
Pleased with Playa Del Carmen!
The hotel was beautiful. The beach was clean. The food was good but could use a little more variety in the buffet offerings at lunch. I would go back again. I loved being able to walk to a town to shop. The nightlife in town was wonderful but at the hotel it was somewhat lacking. The staff was friendly and accommodating. It was great!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Nightlife tip:
Long walk from hotel
Fifth Avenue in Playa Del Carmen is like Bourbon Street in New Orleans. It is great!
Reviewer score
Would not recommend
Kabel
Great Location
The Riu Palace is in a great location and has a beautiful beach. We loved being able to walk everyday to Playa del Carmen and even to Walmart. Always felt safe and even walked to town one night to eat at a great Italian restaurant we found. The hotel is beautiful but small for what we are used to in an all-inclusive hotel. The food was above average but was happy we found cappuccino as the coffee was not good. The biggest frustration was there was hardly any internet and you have to go to the hotel lobby to try and connect. My husband needed to work and it was a problem most days. Overall I would say it is a nice place but I would probably stay somewhere else next time.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
There is an italian restaurant on the corner of 8 Norte in Playa del Carmen that has an italian chef and they make the pizza in a brick oven. The food was amazing and the best meal we had while there.
Reviewer score
Would recommend
Ankeny John
We will go back, and take other family with us!
Truly a wonderful experience for our family (daughter 19 and son 15) from the moment we entered until we left. Facilities, Food, and most importantly THE PEOPLE at RIU Riviera Palace were absolutely fantastic. Never once had any cuisine issues and every person we met was warm and welcoming. Rooms were sparkling clean daily and mini suite aspect was perfect amount of space. We are planning another trip and including about 10 additional family members next time. Enjoy your trip!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Dining tip:
In Hotel
Each restaurant was exceptional. Check on Reservation process as soon as you arrive as several theme restaurants fill early. Don't worry though main restaurant "Don Manolo" was flawless and doesn't require any reservations
Reviewer score
Would recommend
Bustopher
Top Notch Experience
Everything was great - good food, good drinks, good sevice, good weather. This was our fifth time visiting this same resort!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
In Hotel
Don't let them tell you you can only make reservations for two nights - if you follow those rules you won't be able to visit all of the resorts! The gourmet restaurant is my favorite!
Reviewer score
Would recommend
derosh
Very Happy Travelers
Stayed 9 nights, could of easily stayed longer. Every day as relaxing and enjoyable as the next. Food is excellent, staff even better. Grounds are very well kept, beautiful location.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
In Hotel
Make reservations early
Reviewer score
Would recommend
Estaban
great!!!
It was a little slow at the airport for the transportation. At the hotel we were met by a man named WILSON at The RIU Palace Riviera Maya Playa de Carmen. He helped us with all of our transportation needs. Once he was involved our transportation was never late and gave us exceptional service!!!!! He was never late and kept his appointments!!!! When I return I want WILSON!!!!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Shopping tip:
Not Applicable
Go to the ruins Chiza Niza and do all shopping there!!! It is a long drive but you will learn educational history and the prices are great along with the selections!!!!
Reviewer score
Would recommend
bayareagr8
Equivalent to a 3 star hotel in the U.S.
Overall, we enjoyed our stay here. Service was very good and the place is well maintained. This hotel is equivalent to a 3 star hotel in the United States. As a true 3 star hotel, it deserves an overall rating of 4 out of 5. The furniture and the bathrooms could use an upgrade and a remodeling.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
