RIU Palace Riviera Maya All Inclusive
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Hotel Overview
Great hotel
Great overall hotel- loved the food - the restaurants were good- delish food- the buffet was good...
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-
Gabe g
- May 15, 2012
Solid Family All-Inclusive
This is a nice property. It's not super huge, which was nice with the kids. No really long walks to...
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-
Dad Jim
- Apr 22, 2012
All-suite beach resort in the heart of Riviera Maya’s paradise
The RIU Palace Riviera Maya is located just two miles from Playa del Carmen and 35 miles from Cancun's International Airport. The resort boasts more than 400 family-friendly suites, an expansive swimming pool and Jacuzzi, children's pool, playground, six restaurants and five bars, including the Daiquiri poolside swim-up bar. The RIU Palace Riviera Maya is surrounded by lush greenery and stretches of white sand. The hotel has 24 hour room service.Highlights:
- All-suite, family-friendly resort
- Near Playa del Carmen
- Swim-up bar
Rooms:
The 400-room RIU Palace Riviera Maya provides accommodations with dark woods and neutral, muted colors in bedspreads, rugs and seating. The surrounding turquoise waters and white sand beaches provide a tropical backdrop for the hotel. All RIU Palace Riviera Maya suites include bathroom with hydromassage bath, central air-conditioning, mini-bar, satellite TV and balcony. Suites on the upper terraces include outdoor Jacuzzi, split-level seating area and sofa and Italian bath amenities.
Features:
Guests at RIU Palace Riviera Maya enjoy table tennis, volleyball, an introductory scuba diving lesson in the pool, kayaking and snorkeling. For children ages 4 to 12, the resort offers daytime entertainment. At night, adults can dance the night away at La Pinata nightclub, play billiards or indulge in a drink at Riu Tequila, open every evening. For a fee, an assortment of motorized water sports and an 18-hole golf course are available.
Dining
Hot and cold breakfast and lunch buffets feature Americanized foods such as pizzas, pasta, salads and assorted desserts. For dinner, guests can dine at the Mexican Agave, fusion Krystal, Japanese Yashima or Brazilian Rodizio buffet. Reservations for Agave and Rodizio should be made in advance and formal dress is required at all dinners.
Transportation
- Cancun International Airport (35 mi/56.3 km)
Attractions
- Xcaret ecological/archeological theme park (4 mi/6.5 km)
- Tulum Mayan ruins (40 mi/64 km)
Business
- Free wireless Internet is available in the lobby
- Policies and fees
- The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
- No student groups under 21 years old or spring breakers are accepted.
- The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
- Children under 2 years old stay and eat free. Their age must be specified in the booking.
RIU Palace Riviera Maya All Inclusive Rooms
- Superior Junior Suite
- Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
- Junior Suite ROH
- Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
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Hotel Map
- Area served
- Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
- Nearby airports
- Cancun International Airport (CUN).
- Area description
- Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.
Amenities
- Babysitting/Child services
- Bar/Lounge
- Barber/Beauty Shop
- Doctor on Call
- Fitness center
- Fitness center or spa
- Free parking
- Gift Shop
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Laundry Service
- Pool
- Restaurant
- Room Service
- Safe Deposit Box
- Solarium
- Spa services
- Tennis
- Wireless Internet
Meeting facilities
- Meeting Info
- Free wireless internet access lobby area
Dining
- Krystal
- Fusion Cuisine a la carte restaurant for dinner. Resevation Required
- Agave
- Mexican Restaurant Dinner - Reservation required
- Chilis
- Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
- Don Manolo
- Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
- Botafogo
- Main Brazilian reastaurant for dinner , reservation required
- Lirico
- Lounge Bar with terrace
- Sports bar
- Open 24 hrs with snack & beverage
- La Piata
- Night club. Entrance and drinks free (Riu Tequila, open every night).
- La Plaza
- Bar
- Yashima
- Japanese restaurant Reservation Required
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (229)
Ratings and reviews for RIU Palace Riviera Maya All Inclusive
- All travelers (229) 4.5 / 5
- Couples (144) 4.5 / 5
- Families (59) 4.6 / 5
- Friends (19) 4.4 / 5
- Singles (5) 4.6 / 5
- L.G.B.T. (1) 4 / 5
- Amenities:
- 4.4
- Room cleanliness:
- 4.6
- Hotel staff:
- 4.7
- Room comfort:
- 4.3
- Location:
- 4.7
- Value:
- 4.5
93%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Gabe g
Great hotel
Great overall hotel- loved the food - the restaurants were good- delish food- the buffet was good too- people complain about the food getting boring- but it was good and very large selection- breakfast buffet was the the personal best . Will go back in a heart beat the beach is beautiful and service is great- loved the hotel
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Nightlife tip:
Short drive from hotel
Coco bongo- not many clubs and night life but perfect for couples
Reviewer score
Would recommend
Dad Jim
Solid Family All-Inclusive
This is a nice property. It's not super huge, which was nice with the kids. No really long walks to meals or beach. The included meal buffet was very solid with a variety of choices. The restaurants were good too. But, it was a hassle to make a reservation. Location is nice for two reasons: 1) not too far from the airport 2) easy access to the town of Playa del Carmen
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Motherof3608
Rooms
The hotel and staff were very good...but the beds were hard as rock...they need some updating thankfully did not bath their only showered ....entertainment staff was excellent ... Needs to have dancing or something in evening for younger crowd ....overall 4 stars beach was beautiful ....very difficult to get change
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 5
- Room comfort:
- 2
- Location:
- 3
- Value:
- 3
Reviewer score
Would recommend
SFGuy
Great hotel in a good location, can get very noisy and a bit expensive
Hotel is located right next to Playa Del Carmen which is nice, has a great beach and is well maintained. Food is ok. This is the 2nd time I visit and the main issue is the price almost doubled.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
MaryGe
Beautiful beach, great staff
Loved the location, could walk 15 minutes to Playa. The staff was terrific...from the waiters and bartenders to the "entertainment staff" everyone was friendly and eager to please. The restaurants were delightful with several (the Japanese, Fusion and Mexican) that exceeded our expectations. The shows every night were very entertaining.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Dining tip:
In Hotel
Reservations for Restaurants are from 12-3. Get in line early during spring break time (11:30) if you want to eat in the Fusion or Japanese. That said, we did wait one night at the fusion restaurant and got in with no reservation as some don't show up.
Reviewer score
Would recommend
Denny B
Very good hotel
This is the 3rd time we have stayed at a Riu Palace Hotel. The hotel is spotlessly clean. The staff is very friendly and accommodating. The rooms are ample size with a seating area and a balcony with seating. The grounds are beautiful. The pool and beach area is very nice. The food is good. I would recommend this hotel to anyone.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Shopping tip:
Short walk from hotel
15-20 minute walk to Playa del Carmen
Reviewer score
Would recommend
Francisco chile
little details big difference
Good but cleaning schedules and unskilled staff ruined s bit.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 2
- Room comfort:
- 3
- Location:
- 5
- Value:
- 3
Entertainment tip:
Short drive from hotel
Xcaret
Reviewer score
Would recommend
Mega Putz LLC
Nice but......
The staff was excellent!! Very helpful, even with the language differences. The pool was very dirty and needed repairs. I cut my toe on loose tiles and the water wasn't clear. Pool was also cold as heck. Dinner wasn't all that good at the four restraunts, dinner in Playa Del Carmen was much better food. The entertainment staff was very friendly and were very professional. Two twin beds shoved together makes it interesting when you really love your wife. Bed placement was stupid. Keep the kids away from the bar pool. They splash!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 1
- Location:
- 5
- Value:
- 4
Shopping tip:
Short drive from hotel
Go to 5th street in Playa Del Carmen. The best Mexico city I have ever been to. Safe, fun and cool hangouts and shops.
Reviewer score
Would recommend
Shelly 77
Great hotel for a quiet vacation
This hotel is in a beautiful location and the amenities are great. The rooms are clean, the grounds and restaurants are immaculate, I can't say enough good things about them. The only place it falls down is in the evening entertainment. There are evening kids and adult shows but they are not very exciting and it finishes the day on kind of a quiet, almost boring note. Great for a quiet getaway but not if you are looking for lively nightlife.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
lorip
Great location, beach, staff!
Very nice resort, but there are others out there too. Pros: BEACH! Beautiful sand and ocean. Room & grounds very clean. Staff was super friendly. Food was very good everywhere we went. Location nice since you can walk to Playa del Carmen or get a taxi for $7 USD. Cons: Reservations at restaurants for dinner---had to waste beach time to wait in line to make reservations for the evenings, which was a real pain. They did not honor our room location request. In fact, we requested as close to the ocean as possible but our room was almost as far from the ocean as possible. We stayed right by the buffet restaurant and it was very loud until about 11:30 every night from the entertainment. Drink service was non-existent on the beach, which was unusual compared to other resorts we've stayed at. Overall, a very nice resort. Would maybe stay here again but there are other places that don't require dinner reservations and do provide great drink service on the beach.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
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