Nightly rates from $389
Rate and special offer based on Check-in: Mar 1, 2012 Check-out: Mar 3, 2012
Hotel Overview
Reviewer score
4.5
out of 5
220 reviews
Great location, beach, staff!

Very nice resort, but there are others out there too. Pros: BEACH! Beautiful sand and ocean. Room &... See full review

  • lorip
  • Jan 25, 2012
Pleased with Playa Del Carmen!

The hotel was beautiful. The beach was clean. The food was good but could use a little more variety... See full review

  • Mary Jo
  • Jan 23, 2012
All-suite beach resort in the heart of Riviera Maya’s paradise
The RIU Palace Riviera Maya is located just two miles from Playa del Carmen and 35 miles from Cancun's International Airport. The resort boasts more than 400 family-friendly suites, an expansive swimming pool and Jacuzzi, children's pool, playground, six restaurants and five bars, including the Daiquiri poolside swim-up bar. The RIU Palace Riviera Maya is surrounded by lush greenery and stretches of white sand. The hotel has 24 hour room service.
Highlights:
  • All-suite, family-friendly resort
  • Near Playa del Carmen
  • Swim-up bar
Rooms:

The 400-room RIU Palace Riviera Maya provides accommodations with dark woods and neutral, muted colors in bedspreads, rugs and seating. The surrounding turquoise waters and white sand beaches provide a tropical backdrop for the hotel. All RIU Palace Riviera Maya suites include bathroom with hydromassage bath, central air-conditioning, mini-bar, satellite TV and balcony. Suites on the upper terraces include outdoor Jacuzzi, split-level seating area and sofa and Italian bath amenities.

Features:

Guests at RIU Palace Riviera Maya enjoy table tennis, volleyball, an introductory scuba diving lesson in the pool, kayaking and snorkeling. For children ages 4 to 12, the resort offers daytime entertainment. At night, adults can dance the night away at La Pinata nightclub, play billiards or indulge in a drink at Riu Tequila, open every evening. For a fee, an assortment of motorized water sports and an 18-hole golf course are available.   

Dining

Hot and cold breakfast and lunch buffets feature Americanized foods such as pizzas, pasta, salads and assorted desserts. For dinner, guests can dine at the Mexican Agave, fusion Krystal, Japanese Yashima  or Brazilian Rodizio buffet. Reservations for Agave and Rodizio should be made in advance and formal dress is required at all dinners. 

Transportation
  • Cancun International Airport (35 mi/56.3 km)
Attractions
  • Xcaret ecological/archeological theme park (4 mi/6.5 km)
  • Tulum Mayan ruins (40 mi/64 km)
Business­
  • Free wireless Internet is available in the lobby
  • Policies and fees
  • The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
  • No student groups under 21 years old or spring breakers are accepted.
  • The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
  • Children under 2 years old stay and eat free. Their age must be specified in the booking.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Hotel Map

AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000

Area served
Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
Nearby airports
Cancun International Airport (CUN).
Area description
Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

Amenities

  • Babysitting/Child services
  • Bar/Lounge
  • Barber/Beauty Shop
  • Doctor on Call
  • Fitness center
  • Fitness center or spa
  • Free parking
  • Gift Shop
  • Handicapped Rooms/Facilities
  • Health Club
  • High-speed Internet
  • Internet Access
  • Laundry Service
  • Pool
  • Restaurant
  • Room Service
  • Safe Deposit Box
  • Solarium
  • Spa services
  • Tennis
  • Wireless Internet

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Resevation Required
Agave
Mexican Restaurant Dinner - Reservation required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (220)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
220 out of 220
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.3
Location:
4.7
Value:
4.5

93% would recommend to a friend.

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Review this hotel
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
Mega Putz LLC
Oxford Charter Township, MI, USA
Feb 8, 2012

Nice but......

The staff was excellent!! Very helpful, even with the language differences. The pool was very dirty and needed repairs. I cut my toe on loose tiles and the water wasn't clear. Pool was also cold as heck. Dinner wasn't all that good at the four restraunts, dinner in Playa Del Carmen was much better food. The entertainment staff was very friendly and were very professional. Two twin beds shoved together makes it interesting when you really love your wife. Bed placement was stupid. Keep the kids away from the bar pool. They splash!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
1
Location:
5
Value:
4
Shopping tip: Short drive from hotel

Go to 5th street in Playa Del Carmen. The best Mexico city I have ever been to. Safe, fun and cool hangouts and shops.

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
Shelly 77
New Hampshire, USA
Feb 8, 2012

Great hotel for a quiet vacation

This hotel is in a beautiful location and the amenities are great. The rooms are clean, the grounds and restaurants are immaculate, I can't say enough good things about them. The only place it falls down is in the evening entertainment. There are evening kids and adult shows but they are not very exciting and it finishes the day on kind of a quiet, almost boring note. Great for a quiet getaway but not if you are looking for lively nightlife.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
lorip
Iowa
Jan 25, 2012

Great location, beach, staff!

Very nice resort, but there are others out there too. Pros: BEACH! Beautiful sand and ocean. Room & grounds very clean. Staff was super friendly. Food was very good everywhere we went. Location nice since you can walk to Playa del Carmen or get a taxi for $7 USD. Cons: Reservations at restaurants for dinner---had to waste beach time to wait in line to make reservations for the evenings, which was a real pain. They did not honor our room location request. In fact, we requested as close to the ocean as possible but our room was almost as far from the ocean as possible. We stayed right by the buffet restaurant and it was very loud until about 11:30 every night from the entertainment. Drink service was non-existent on the beach, which was unusual compared to other resorts we've stayed at. Overall, a very nice resort. Would maybe stay here again but there are other places that don't require dinner reservations and do provide great drink service on the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
Mary Jo
Edinboro, PA 16412, USA
Jan 23, 2012

Pleased with Playa Del Carmen!

The hotel was beautiful. The beach was clean. The food was good but could use a little more variety in the buffet offerings at lunch. I would go back again. I loved being able to walk to a town to shop. The nightlife in town was wonderful but at the hotel it was somewhat lacking. The staff was friendly and accommodating. It was great!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Nightlife tip: Long walk from hotel

Fifth Avenue in Playa Del Carmen is like Bourbon Street in New Orleans. It is great!

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

3
Kabel
Phoenix, AZ
Jan 15, 2012

Great Location

The Riu Palace is in a great location and has a beautiful beach. We loved being able to walk everyday to Playa del Carmen and even to Walmart. Always felt safe and even walked to town one night to eat at a great Italian restaurant we found. The hotel is beautiful but small for what we are used to in an all-inclusive hotel. The food was above average but was happy we found cappuccino as the coffee was not good. The biggest frustration was there was hardly any internet and you have to go to the hotel lobby to try and connect. My husband needed to work and it was a problem most days. Overall I would say it is a nice place but I would probably stay somewhere else next time.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

There is an italian restaurant on the corner of 8 Norte in Playa del Carmen that has an italian chef and they make the pizza in a brick oven. The food was amazing and the best meal we had while there.

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
Ankeny John
Des Moines, Iowa
Jan 1, 2012

We will go back, and take other family with us!

Truly a wonderful experience for our family (daughter 19 and son 15) from the moment we entered until we left. Facilities, Food, and most importantly THE PEOPLE at RIU Riviera Palace were absolutely fantastic. Never once had any cuisine issues and every person we met was warm and welcoming. Rooms were sparkling clean daily and mini suite aspect was perfect amount of space. We are planning another trip and including about 10 additional family members next time. Enjoy your trip!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: In Hotel

Each restaurant was exceptional. Check on Reservation process as soon as you arrive as several theme restaurants fill early. Don't worry though main restaurant "Don Manolo" was flawless and doesn't require any reservations

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
Bustopher
Kansas City, MO, USA
Dec 30, 2011

Top Notch Experience

Everything was great - good food, good drinks, good sevice, good weather. This was our fifth time visiting this same resort!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: In Hotel

Don't let them tell you you can only make reservations for two nights - if you follow those rules you won't be able to visit all of the resorts! The gourmet restaurant is my favorite!

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

5
derosh
Holly, MI 48442, USA
Dec 29, 2011

Very Happy Travelers

Stayed 9 nights, could of easily stayed longer. Every day as relaxing and enjoyable as the next. Food is excellent, staff even better. Grounds are very well kept, beautiful location.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Make reservations early

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
Estaban
Ft. Lauderdale FL
Dec 27, 2011

great!!!

It was a little slow at the airport for the transportation. At the hotel we were met by a man named WILSON at The RIU Palace Riviera Maya Playa de Carmen. He helped us with all of our transportation needs. Once he was involved our transportation was never late and gave us exceptional service!!!!! He was never late and kept his appointments!!!! When I return I want WILSON!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Not Applicable

Go to the ruins Chiza Niza and do all shopping there!!! It is a long drive but you will learn educational history and the prices are great along with the selections!!!!

Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
bayareagr8
San Mateo, CA, USA
Dec 26, 2011

Equivalent to a 3 star hotel in the U.S.

Overall, we enjoyed our stay here. Service was very good and the place is well maintained. This hotel is equivalent to a 3 star hotel in the United States. As a true 3 star hotel, it deserves an overall rating of 4 out of 5. The furniture and the bathrooms could use an upgrade and a remodeling.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
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