$403 Avg/night
Rate and special offer based on Check-in: Jan 11, 2015 Check-out: Jan 14, 2015

RIU Palace Mexico All Inclusive

5 stars
Ave Xaman-Ha M3 Lote 2 Fracc. Playacar, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
4.4
out of 5
121 reviews
Birthday getaway

The Riu Palace Mexico was meticulously maintained -- down to the combing of the sand in the... See full review

  • NYC Birthday Girl
  • Nov 27, 2014
beautiful vacation

The hotel was absolutely perfect. The staff is fabulous. Check action is perfect and the beach is... See full review

  • mary l ohio
  • Nov 10, 2014
The Riu Palace Mexico is a modern five-star all inclusive hotel located on the beach in the Playacar section of Playa Del Carmen. It is part of an elegant development wich includes a modern 18-hole championship golf course and is located near at our own "Calle Mexicana" or "Mexican Street" wich features a variety of boutiques for you shopping pleasure,gym, shops, jewelry, beauty salon, photo studio and lab, medical center, spa services(body and beauty treatments massages). In addition, there are several restaurants and bars located within the complex offering a variety of choices for your dinning pleasures. 24-hour Room Service free of charge.

Minimum Age: At least one person of 21 years old in every room.

The Hotel reserves the right of admission and therefore we may not allow any room in which all guests are younger than 21 years.

***No Student groups under 21 years or Spring Breakers are accepted all year round***

The maximum occupancies are 4 bodies in room, either 3 Adults + 1 Child or 2 Adults + 2 Children.

Discounts : Children under 2 years stay & eat free. Their age must be specified in the Booking.

Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival.

Any special request remains upon availability of the hotel. FREE WEDDING PACKAGE
Validity: until Dec 31st, 2010

Free wedding packages include:
-On-site wedding coordinator to help plan the special day
-Decoration set up for the ceremony location
-Bridal Bouquet and matching boutonniere for the groom
-CD or recorded music during the ceremony
-Semi private dinner for the wedding group at one of our specialty restaurants
-Wedding cake for 10 people
-Sparkling wine for 10 people (during the main toast only)
-Surprise spa gift
-Ten percent discount on all spa services for the bride and the groom (restrictions apply)

MINISTER OR JUDGE SERVICE, LEGAL DOCUMENTATION & FEES ARE NOT INCLUDED (Restrictions apply).

IN ORDER TO QUALIFY FOR A FREE WEDDING PACKAGE YOU MUST BOOK 5 OR MORE ROOMS ON THIS SITE. (Restrictions apply).

-In order to have a wedding at our RIU Hotels & Resorts, the couple and the 80 percent of the total amount of the wedding guest must stay at the RIU Hotel where the wedding will be performed. This is a strict Riu policy we must follow.

-Wedding guest who are not staying at the resort must purchase a Day Pass. The cost of day passes ranges between $50 and $100 US dollars.

***Guests have 90 min/day free WiFi-connection in the lobby.
***WiFi throughout the whole hotel, at cost

RIU Palace Mexico All Inclusive Rooms

Junior Suite Courtyard Room
Junior Suite Courtyard Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Suite
Suite features: Air-conditioned, 2 double two-posters beds , ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser ( restocked every second day) , complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit, bidet . Balcony-terrace. Rooms with Ocean View available subject to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Suite Jacuzzi
Suite Jacuzzi features: Air-conditioned, 2 two-poster beds, ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser, complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit.Bidet , Balcony with private Jacuzzi. Rooms with Ocean View available subjet to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Junior Suite Room
Junior Suite Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Free wireless Internet access lobby area and meeting rooms

Dining

La Traviata
Breakfast, lunch and snacks.Daily 10:30am to 11pm.Serves Italian cuisine on the beach.Serves continental breakfast daily 10:30 am to 12 noon, lunch from 12 noon to 3pm, snacks from 3pm to 6pm and late night snacks from 10pm to 11pm.
Rodizio Brasileno-La Bodega
Dinner.Daily 6:30pm to 10pm. Brazilian Rodizio theme restaurant with service at the table. Steak House. An air conditioned indoor speciality restaurant. Reservations required.
Miyagi
Japanese restauranta la carte for dinner. Reservations required.
Tikki
Beach Bar.
Room service continental breakfast
Continental breakfast room service available from 7:00 a.m. to 10:30 a.m. (24-hour advance notice)
Don Julian
The main restaurant featuring air conditioning and a non-smoking area serves a wide variety of buffet style with show cooking, serving international and local specialities , Dress code for dinner requires long pants. Breakfast, lunch and dinner, International cuisine. Previous reservation is required
El Kiosko
Pavillion Bar.
El Patio
Breakfast, lunch and snacks. Daily 10:30am to 11pm. Serves Mexican cuisine on the beach. Serves continental breakfast daily 10:30 am to 12 noon, lunch from 12 noon to 3pm, snacks from 3pm to 6pm and late night snacks from 10pm to 11pm.
Krystal Gourmet
Fusion cuisine restaurant. Previous reservation is required
Las Conchas
Cocktails and drinks.Daily 10:30am to 5pm. Pool Swim-up to the bar for a delightful tropical drink.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (121)

Ratings and reviews for RIU Palace Mexico All Inclusive

Overall score

4.4 / 5
5.01.0
121 out of 121
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.2
Location:
4.8
Value:
4.4

91% would recommend to a friend.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Muy nice
Business
Los Angeles, CA
Sep 24, 2013

It was great

Overall a great experience. Check the weather for the months you book in order to make sure there is no rain/storm.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
KPSB2
Business
Michigan
Oct 28, 2013

Great place to visit

First of all the beach was one of the best we've ever been too, food was good but not great, staff was extremely helpful, shows a bit corny and not that great. We had a lot of rain and there were a few leaks in the building. Modern décor is not our style. Showers were awesome Water closet too small though. Over all a good value for the $'s.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Jenya
Business
Chicago, IL
Jan 15, 2014

All inclusive

It's a pretty good all inclusive. Like all of them, the food isn't the gourmet but it's decent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
alenat
Business
Las Vegas, Nevada, USA
Apr 27, 2014

Spring Vacation at RIU Palace Mexico

Food doesn't get any better then that. Location is great, beach id the best I have seen on Mayan Riviera. Room comfort could be better. All rooms on the first floor don't have any privacy. Band is paying too loud. Second and third floors are the best, but hotel charges extra for those rooms. All in all it is a good value for your money

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Long walk from hotel

Playa del Carmen if you want to shop, offer almost anything you can think of.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
DGK
Business
Excelsior MN
Jul 28, 2009

Nice vacation

The staff was great. I never felt they were expectiong tips. They worked very hard and were always friendly. The grounds and pools were very clean. The rooms could be updated. The food was good. There was always a nice variety of all different foods. The specialty restaurants offered good food with exceptional service. Very quiet low key family resort. If you like nightlife and an active pool this it not it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

The Palace Mexico does not offer nightlife other than a family oriented shows that end by 11:00pm. This hotel does not have a dance club(disco); however, there are clubs at the adjacent RIU hotels.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Chicago, IL
Apr 15, 2007

Great location

The RIU Palace Mexico is a beautiful resort in a great location. Although the humidity was higher than expected for this time of year, we had a great time. Food was very good in the restaurants - loads of choices and reasonably easy to get reservations in the finer dining locations. Frankly though, the main buffet style restaurant had excellent choices. Lastly, and not their fault, heavy storms washed away a large part of their beach - I was told 50 yards washed away!! Still, they were trying to deal with the issues. It was unfortunate as it made use of the on-site water sports activities impossible requirinag that we went next door to the RIU Yucatan. Better luck next time!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Do the $25 per person snorkle activity from the RIU Palace Mexico through Scuba Caribe - Excellent!

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Fort Worth, Texas
Jun 19, 2009

hotel review

My vacation stay was very good, except for the bad smell that lingered throughout the entire facility. I believe it was mildew that must have formed from the extreme humidity of the region. No mildew or dirt or mold was visible, but the odor was EXTREME. So because of the smell I cannot recommend this location to my friends, eventhough the staff was outstanding.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
mikehabana
Business
Miami, FL
Apr 22, 2009

2nd trip

Overall I can say that I love Cancun, my wife and I will be coming back again, and again. Every trip is like a new discover that makes our dreams come true.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Playa del Carmen

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Iowa
Apr 22, 2009

RIU Palace Mexico All Inclusive

Food was great but you have to get out at least one night and try something else in the "city". You have to get down there early in the morning to make reservations for supper or eat the same buffet every night. It's really good food, but something different is nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Long walk from hotel

GO to Playa and shop and eat

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Providence, RI
May 20, 2009

Moved to RIU Riviera Maya

Hotel Staff was unbelievable. Food was very good but I think because your in Mexico it didn't sit too well sometimes. Very nice reserved restaurants and people I know got married and the staff did a wonderful job. Great pool bar and wonderful beach. Look for Jesus and Pedro in the sports bar and John Williams to take care of you at night. I would definately go back again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Go downtown and eat some nights instead of the buffets and restaurants on the resort. Also, Find foods you like and that sit well with you and stick with them all week and you'll have a great time.

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