RIU Palace Mexico All Inclusive

It was a pleasure to stay in Riu Palace Mexico. The room, the lobby, the swimming pool area are new and modern looking, the food is variable and delicious, the staff is more than friendly, they cleaned the room twice a day. Music was every night in the upper bar and outside in the court. I loved everything about my trip, we walked a lot and took a trip to Chichen Itza and IkKill cave lake. Unbelievable! I would definitely return to Riu Palace Mexico.

great people. all-inclusive is great. the riveria maya is a better bet.

The RIU Palace Mexico is a beautiful resort in a great location. Although the humidity was higher than expected for this time of year, we had a great time. Food was very good in the restaurants - loads of choices and reasonably easy to get reservations in the finer dining locations. Frankly though, the main buffet style restaurant had excellent choices. Lastly, and not their fault, heavy storms washed away a large part of their beach - I was told 50 yards washed away!! Still, they were trying to deal with the issues. It was unfortunate as it made use of the on-site water sports activities impossible requirinag that we went next door to the RIU Yucatan. Better luck next time!

My vacation stay was very good, except for the bad smell that lingered throughout the entire facility. I believe it was mildew that must have formed from the extreme humidity of the region. No mildew or dirt or mold was visible, but the odor was EXTREME. So because of the smell I cannot recommend this location to my friends, eventhough the staff was outstanding.

Overall I can say that I love Cancun, my wife and I will be coming back again, and again. Every trip is like a new discover that makes our dreams come true.

Food was great but you have to get out at least one night and try something else in the "city". You have to get down there early in the morning to make reservations for supper or eat the same buffet every night. It's really good food, but something different is nice.

Hotel Staff was unbelievable. Food was very good but I think because your in Mexico it didn't sit too well sometimes. Very nice reserved restaurants and people I know got married and the staff did a wonderful job. Great pool bar and wonderful beach. Look for Jesus and Pedro in the sports bar and John Williams to take care of you at night. I would definately go back again.

The staff was great. I never felt they were expectiong tips. They worked very hard and were always friendly. The grounds and pools were very clean. The rooms could be updated. The food was good. There was always a nice variety of all different foods. The specialty restaurants offered good food with exceptional service. Very quiet low key family resort. If you like nightlife and an active pool this it not it.

I have been to other resorts, and will return to a Riu in the future.

This was our second trip to Playa in four months. Last time we stayed at RIU Palace Riviera - a great experience. They say the sequal isn't equal - but here it surpassed the original. This RIU was even warmer and friendlier than the Riviera. Bu noon we knew the front desk staff by name - and it was mutual. Sure - the time of year resulted in about a 50% full hotel - but the staff and service were excellent. I called one night for a wake up call at 6:30 - and at 6:30 AM - a desk clerk knocked on our door to say good morning!I asked if there was any decaf coffee provided in the room. The PR Director said she'd check and let us know. A bit later - there was a hand written note apologizing and explaining how I can get it from room service. I travel a lot - never seen this level of service. The property and location - beyond belief. Its like spending a week inside of a brochure! The Palace Mexico is known for its beach front - the Palace Riviera seems to have a better (more contemp) pool area - for those who don't prefer the beach. next time we plan to stay at Palace Mexico and visit the Palace Riviera pool. For the $$$ - can't beat the service, property or food.