$403 Avg/night
Rate and special offer based on Check-in: Jan 11, 2015 Check-out: Jan 14, 2015

RIU Palace Mexico All Inclusive

5 stars
Ave Xaman-Ha M3 Lote 2 Fracc. Playacar, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
4.4
out of 5
121 reviews
Birthday getaway

The Riu Palace Mexico was meticulously maintained -- down to the combing of the sand in the... See full review

  • NYC Birthday Girl
  • Nov 27, 2014
beautiful vacation

The hotel was absolutely perfect. The staff is fabulous. Check action is perfect and the beach is... See full review

  • mary l ohio
  • Nov 10, 2014
Explore the Yucatan and relax in style at this Caribbean resort
The RIU Palace Mexico is located on the beach and just minutes from Playa del Carmen. The resort boasts six international restaurants, five bars, two swimming pools, a children's pool, Jacuzzi, sun loungers and terrace. The Renova Spa has a sauna, steam room, gym and body treatments. Other amenities include a chapel for services, conference rooms, photo lab and use of computers with Internet access. Spa treatments and Internet access may be subject to additional fees.
Highlights:
  • Sprawling resort complex
  • Renova Spa
  • Children's pool and club
Rooms:

Expect comfortable rooms and accommodations in contemporary styles and neutral colors at RIU Palace Mexico. Rounded wooden headboards, beige rugs and hanging drapery lend the feeling of a family-friendly home to this Mexican hacienda. Suites include turndown service, bathroom with bidet, central AC, mini-bar, flat screen satellite TV and private balcony or terrace. Upgraded suites include living rooms, dressing rooms, bathrobes and outdoor terrace Jacuzzi.

Features:

Guests enjoy two hard surface tennis courts, table tennis, volleyball, windsurfing, catamarans, kayaking, body boards and snorkeling as part of the all-inclusive package. Also included is access to the sauna, steam bath, Jacuzzi and gym. For guests looking to explore a new sport, the resort offers one free introductory scuba lesson in the pool. Additionally, daytime and nighttime live entertainment is available at RiuLand for children ages 4 to 12. For a fee, an 18-hole golf course is located nearby.

Dining

Reservations may be made for the Brazilian Rodizio restaurant. All other restaurants at RIU Palace Mexico are open for walk-ins. A la carte offerings include a steakhouse and Japanese restaurant. Formal dress (long pants and shirts with sleeves) are required for dining at any of these locations. 

Transportation
  • Cancun International Airport
Attractions
  • Playa del Carmen (2 mi/3.5 km)
  • Tulum ruins (37 mi/61 km)
  • Chichen Itza (152 mi/247 km)
Business­
  • Free wireless Internet access lobby area and meeting rooms
  • Policies and Fees
  • The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
  • No student groups under 21 years old or spring breakers are accepted.
  • The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
  • Children under 2 years old stay and eat free. Their age must be specified in the booking.

RIU Palace Mexico All Inclusive Rooms

Junior Suite Courtyard Room
Junior Suite Courtyard Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Suite
Suite features: Air-conditioned, 2 double two-posters beds , ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser ( restocked every second day) , complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit, bidet . Balcony-terrace. Rooms with Ocean View available subject to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Suite Jacuzzi
Suite Jacuzzi features: Air-conditioned, 2 two-poster beds, ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser, complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit.Bidet , Balcony with private Jacuzzi. Rooms with Ocean View available subjet to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Junior Suite Room
Junior Suite Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

La Traviata
Breakfast, lunch and snacks.Daily 10:30am to 11pm.Serves Italian cuisine on the beach.Serves continental breakfast daily 10:30 am to 12 noon, lunch from 12 noon to 3pm, snacks from 3pm to 6pm and late night snacks from 10pm to 11pm.
Rodizio Brasileno-La Bodega
Dinner.Daily 6:30pm to 10pm. Brazilian Rodizio theme restaurant with service at the table. Steak House. An air conditioned indoor speciality restaurant. Reservations required.
Miyagi
Japanese restauranta la carte for dinner. Reservations required.
Tikki
Beach Bar.
Room service continental breakfast
Continental breakfast room service available from 7:00 a.m. to 10:30 a.m. (24-hour advance notice)
Don Julian
The main restaurant featuring air conditioning and a non-smoking area serves a wide variety of buffet style with show cooking, serving international and local specialities , Dress code for dinner requires long pants. Breakfast, lunch and dinner, International cuisine. Previous reservation is required
El Kiosko
Pavillion Bar.
El Patio
Breakfast, lunch and snacks. Daily 10:30am to 11pm. Serves Mexican cuisine on the beach. Serves continental breakfast daily 10:30 am to 12 noon, lunch from 12 noon to 3pm, snacks from 3pm to 6pm and late night snacks from 10pm to 11pm.
Krystal Gourmet
Fusion cuisine restaurant. Previous reservation is required
Las Conchas
Cocktails and drinks.Daily 10:30am to 5pm. Pool Swim-up to the bar for a delightful tropical drink.

Meeting facilities

Meeting Info
Free wireless Internet access lobby area and meeting rooms

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (121)

Ratings and reviews for RIU Palace Mexico All Inclusive

Overall score

4.4 / 5
5.01.0
121 out of 121
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.2
Location:
4.8
Value:
4.4

91% would recommend to a friend.

Sort by:
Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
4ftFury!
Business
Richmond, VA
Mar 29, 2010

Great for the money!

The hotel was great for the $, and I'm a picky traveller! Big rooms, beautiful resort, great food, always somebody looking to hand you a drink, super-friendly staff! Only complaints were: The bed was very hard and stiff; plus, we asked for 2 double-beds b/c we were traveling as a couple + 1 friend - the 2 double-beds were pushed together like they were one bed. And regarding dinner: the dress code is strictly enforced, so men must wear long pants at all restuarants except dinner buffet; my husband didn't have dress pants b/c the temp was 100+ for our entire stay, so he got by wearing his CK pajama pants - good trick! Plus, had to make dinner reservations in-person by going to the theater each day; didn't like that. But overall, great vacation, great price! P.S. Note that tops were optional for ladies around the pool and on the beach, so be cognizant if you're thinking of taking kids; this wasn't a resort geared towards kids, anyway, so don't bring them - everyone here was adult.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

The resort set-up shopping vendors at the hotel a couple of times a week; the t-shirt vendors were a rip-off. BUT NOTE: The artisan vendors at the hotel were GREAT bargains! So DO buy from the artists at the hotel, but not the t-shirt vendors. For $5, take a 5-minute cab ride up to the main downtown Playa Del Carmen area where you can get cheesey tourist stuff like mass-produced "art" and t-shirts from big drug store-looking shops for great prices.

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Jim & Pam
Business
Columbus,Ohio
Feb 2, 2010

This was my best all inclusive trip

Fantastic grounds ( gardens ) Great selection of restruants Exceptional staff Helpful ,freindly

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Long walk from hotel

catch a cab only 50 peso's or Five dollars U.S.

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Chicago, IL
Dec 14, 2009

RIU Palace Mexico

Comfortable quiet hotel with well trained personnel. Excellent food. I had more expectations for entertainment:sometime it was simply boring.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Mucho Tequila for me
Business
Michigan
Nov 22, 2009

As always a great time

Thoroughly enjoyed the palace. Went to the Tequila for entertainment though. More fun and upbeat. The food, rooms phenomenal, and location is beautiful! Not the happiest as far as having to leave so early to get back to the airport. [...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Go to the Tequila for night life.

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Boston MA
Nov 21, 2009

Great Hotel

This is a great all inclusive...the food was wonderful...and the beach is beautiful. Every day there were kayaks, catamarans, scuba diving boats, parasailing, and jetskis...not to mention tens of people in the gulf enjoying the warm waters.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Illinois
Oct 26, 2009

October RIU Palace-Mexico

We sat at pool, took ferry to Cozumel & shopped in Playa Del Carmen. Food at buffet was way better than in the restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Reservations actually start at 7:30 when they give out numbers. Then you have to go back at 8:30 to pick your restaurant.

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
richmond, va
Oct 20, 2009

Heaven on Earth

this hotel and the area are wonderful. we stayed in October and it was HOT. but the lobby was air conditioned and as beautiful -- more -- than anything you see in New York. the restaurants - 4 of 5 were air conditioned and 2 were gourmet -- not NY gourmet but great for an island and an all-inclusive. the staff --- there are no words to describe the excellence, friendliness, courtesy and professionalism of service. ocean --- fabulous - no more to say and beach equal. many places to walk -- outside the hotel and on the beach. shopping - if you want it. the hotel and beach were just too good to leave. 4 additional hotels of the same chain to visit anytime you wanted and enjoy meals there or at this RIU -- all except for dinner -- but who would need or want to go elsewhere? try the Krystal restaurant - as gourmet as it gets -- for an all-inclusive. have the tuna appetizer - melt in your mouth. it couldn't have been any better and we can't wait to return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Ron S.
Business
Amherst, Ohio
Sep 24, 2009

Best for your Money !!

Second time staying there, still Very NICE !! Best FOOD, location AWSOME...... downside....starting to get Quite a few small Kids ........Very noisy at times , when I wanted to Relax !!!! (POOL)...The staff .... the Best !! Go back in a HEARTBEAT !!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Richmond, VA
Sep 13, 2009

Riu Palace - Warm with Wonderful Staff

The RIU Palace Mexico is an older established hotel. It has a lobby that is similar to a 1st class hotel in New York and just knocks you off your feet when you walk in. It has a beautiful chapel, dark hard wood everywhere, a classic brass and dark wook bar, piano lounge and gorgeous chandeliars. It is air conditioned and a respite from the heat anytime of the day. The staff are warm and generous. They are there to serve you in every way just as long as you are courteous to them. They are people and if you are rude, they may not want to give you the service you feel you should get. We have been to the RIU more than 7 times and never have we ever encountered an unpleasant experience. In fact we genuinely look forward to seeing the staff and they appear to genuinely look forward to seeing us. The food is the most excellent we have ever had at an all-inclusive resort. Dinner reservations are a bit of a pain but you can always dine at the buffet if you don't want to bother. For us, I show up a few minutes before 8 in the morning, take a number, saunter down to the pool or beach and return at 8:30 to quickly make whatever reservation I desire. Being that I am there early I get a first or second number and so there is little to no wait or interference in my morning. The Krystal is truly first class. Try the tuna appetizer. The Miyagi is also well done and the sushi is very good - for an all inclusive resort. The breakfasts are wonderful. Excellent choice and very well prepared. Lunch is varied and could be steak, chicken or hamburger. Your choice depending upon the restaurant you choose to use. Pool is a pool lunch but large selection and convenient. Buffet is just about anything you want - and good. Drinks are whatever you ask for and they are plentiful. We have a special cocktail we ask for every evening and it is made to perfection. More importantly, the staff truly seems to enjoy making it for us. Rooms are just right - large enough and clean enough for all of the guests that come in and out. Again, the staff accomodates us with the best room they have and if possible allows for early and late check-in. The pool(s) are not the more modern large and infinity. But the quiet side is quiet and the bar side is the typical bar / fun time atmosphere. They are both beautfully decorated with tile floral freezes on the bottom. The quiet side is perfect for a calm finish to the day after the ocean playing or for a swim without having to bump into rowdy crowds and tons of children playing with balls. The ocean is an ocean so it can be wavy or like a lake. It is clear abd clean with no seaweed and could not be any nicer if it was the Bahamas or Cayman - blue as the sky. Sand as white as pearls. The place to be. Can not say anymore except that we travel very often - everywhere - and this hotel and location are definitely in the top 3 of our choices. Enjoy!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

Playa del Carmen is a $5 (american) taxi ride away. Playacar is across the street.

Was this review helpful to you?
Thank you for your feedback!
Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Houston , Texas
Sep 8, 2009

Dream Vacation

This was our second trip to Playa in four months. Last time we stayed at RIU Palace Riviera - a great experience. They say the sequal isn't equal - but here it surpassed the original. This RIU was even warmer and friendlier than the Riviera. Bu noon we knew the front desk staff by name - and it was mutual. Sure - the time of year resulted in about a 50% full hotel - but the staff and service were excellent. I called one night for a wake up call at 6:30 - and at 6:30 AM - a desk clerk knocked on our door to say good morning!I asked if there was any decaf coffee provided in the room. The PR Director said she'd check and let us know. A bit later - there was a hand written note apologizing and explaining how I can get it from room service. I travel a lot - never seen this level of service. The property and location - beyond belief. Its like spending a week inside of a brochure! The Palace Mexico is known for its beach front - the Palace Riviera seems to have a better (more contemp) pool area - for those who don't prefer the beach. next time we plan to stay at Palace Mexico and visit the Palace Riviera pool. For the $$$ - can't beat the service, property or food.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top