RIU Palace Mexico All Inclusive

This was our second trip to Playa in four months. Last time we stayed at RIU Palace Riviera - a great experience. They say the sequal isn't equal - but here it surpassed the original. This RIU was even warmer and friendlier than the Riviera. Bu noon we knew the front desk staff by name - and it was mutual. Sure - the time of year resulted in about a 50% full hotel - but the staff and service were excellent. I called one night for a wake up call at 6:30 - and at 6:30 AM - a desk clerk knocked on our door to say good morning!I asked if there was any decaf coffee provided in the room. The PR Director said she'd check and let us know. A bit later - there was a hand written note apologizing and explaining how I can get it from room service. I travel a lot - never seen this level of service. The property and location - beyond belief. Its like spending a week inside of a brochure! The Palace Mexico is known for its beach front - the Palace Riviera seems to have a better (more contemp) pool area - for those who don't prefer the beach. next time we plan to stay at Palace Mexico and visit the Palace Riviera pool. For the $$$ - can't beat the service, property or food.

I have been to other resorts, and will return to a Riu in the future.

The staff was great. I never felt they were expectiong tips. They worked very hard and were always friendly. The grounds and pools were very clean. The rooms could be updated. The food was good. There was always a nice variety of all different foods. The specialty restaurants offered good food with exceptional service. Very quiet low key family resort. If you like nightlife and an active pool this it not it.

Overall, we had a nice vacation & the resort was nice. Having stayed at other resorts you automatically start to compare the differences. We arrived around 11:30 am-tired & starving( i am 4mo pregnant). We were told that there we could only get a continental breakfast & we had to quickly "run" down to the place before they closed in 20 minutes. Breakfast stopped being served @ 10:30 & lunch wasnt served until 12:30. And since we didnt have a room avail yet we couldnt order room service. Then, we were told that ALL of the rest. required long pants except for 1. & you HAD to make a resv for dinner & could only make it in the AM between the hrs of 8-10:30 & you couldnt call, you had to actually go down to the theater to make them. Also, you only have 2 dinner time options. I have never been to a resort where i was only allowed to choose 2 times to eat. & i am on vacation, the last thing i want to worry about is waking up @ 8 so i can get the resv for the rest we want at & get the time we want since there are only 2 dinner times. So the first nite of course we were unable to get a dinnner resv becuase it was after 10:30.We have been to other resorts who have a dress code but it is usually 1 maybe 2 rest that require long pants but this resort req long pants at all except for 1 rest. You can eat at the buffet any time but who wants the buffet every nite? The buffet req long pants also. We had 2 rooms, our kids had there own 2 doors down, the first nite, they tried to get a shower, the shower didnt work. The resort was very prompt in repairing it but still an inconvenience. Also the phone in their room didnt work, again, they were prompt in fixing but the phone broke again by the last day. The shower had no light in it- had the fixtures but no lights.Our rooms were directly beside the neighboring resorts disco & the music was soo loud we were unable to sleep. This really wasnt much of a nusiance until our last nite when we had to get up @ 5am to leave because all the other nites we were out enjoying the nitely enetrtainment. We did love the beach, the pool, the nitely entertainment & the closeness to shopping & downtown. My stepson utilized the gym everyday & said it was ok, he also got a massage & said it was great. Most of the staff was friendly & somewhat accomodating but, again, having stayed at some other resorts it was not exceptional. On the first day we were quite upset & tried to talk to a manager around 5pm but we told there isnt one on duty until 6:30- we were ready to stay at another resort. But the sales team wasnt avail on sat to say wether or not i could get a refund so we stayed. We did have a nice time overall but i dont know if i would go back.

I moved to rui palace riveria maya. My mistake in picking rui mexico

The Riu Palace Mexico was all I expected from other reviews and so much more. It was more sophisticated and had a European flare. The grounds were gorgeous and I especially enjoyed the old world feel. My husband and I opted for 4 nights 5 days without children. We are in the 35 to 45 range. Mostly we spent our days on the beach. We did take a taxi to Playa Del Carmen to shop. Then we walked down to the newest Riu, Riu Palace Rivera Maya. In comparison the Riu Palace Mexico was the best for us. Although the pool is smaller the beach is by far the best out of all the hotels on the strip. Since most of our experience has been to travel by cruise we enjoyed the all inclusive package with tips and alcohol included!! The service was better than on our cruises and there were plenty of activities to choose from.

My vacation stay was very good, except for the bad smell that lingered throughout the entire facility. I believe it was mildew that must have formed from the extreme humidity of the region. No mildew or dirt or mold was visible, but the odor was EXTREME. So because of the smell I cannot recommend this location to my friends, eventhough the staff was outstanding.

I came to Playa Del Carmen for a friends wedding. Total of 28 ppl on the trip. The trip was originally booked at RIU palace Mexico, but due to swine flu scare the location was closed b/c of low booking. We were upgraded to RIU palce riviera maya. The hotel is so beautiful. Staff is always smiling. Room is always clean, even turn down service! Always serving your needs. Great bars and restaurants to choose from. Many fun things to do...kayaking, scuba/snorkel, parasailing, adventurous trips to jungle for ATV and zip cord fun, TULUM, and many other fun things to do. Fun shopping in Playa Del Carmen. Laying on the beach, or by pool. Swim up bar. Or you can even go back to room for a nap. Wedding was beautiful and loving. Mexico does it right!!

Hotel Staff was unbelievable. Food was very good but I think because your in Mexico it didn't sit too well sometimes. Very nice reserved restaurants and people I know got married and the staff did a wonderful job. Great pool bar and wonderful beach. Look for Jesus and Pedro in the sports bar and John Williams to take care of you at night. I would definately go back again.

Overall I can say that I love Cancun, my wife and I will be coming back again, and again. Every trip is like a new discover that makes our dreams come true.