$272 Avg/night
Rate and special offer based on Check-in: Nov 29, 2014 Check-out: Dec 1, 2014

RIU Palace Mexico All Inclusive

5 stars
Ave Xaman-Ha M3 Lote 2 Fracc. Playacar, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
4.4
out of 5
119 reviews
beautiful vacation

The hotel was absolutely perfect. The staff is fabulous. Check action is perfect and the beach is... See full review

  • mary l ohio
  • Nov 10, 2014
Excellent getaway.

Very, very clean hotel and beach. Excellent buffet every day. Great personnels and services. See full review

  • SlyLou
  • Sep 8, 2014
Explore the Yucatan and relax in style at this Caribbean resort
The RIU Palace Mexico is located on the beach and just minutes from Playa del Carmen. The resort boasts six international restaurants, five bars, two swimming pools, a children's pool, Jacuzzi, sun loungers and terrace. The Renova Spa has a sauna, steam room, gym and body treatments. Other amenities include a chapel for services, conference rooms, photo lab and use of computers with Internet access. Spa treatments and Internet access may be subject to additional fees.
Highlights:
  • Sprawling resort complex
  • Renova Spa
  • Children's pool and club
Rooms:

Expect comfortable rooms and accommodations in contemporary styles and neutral colors at RIU Palace Mexico. Rounded wooden headboards, beige rugs and hanging drapery lend the feeling of a family-friendly home to this Mexican hacienda. Suites include turndown service, bathroom with bidet, central AC, mini-bar, flat screen satellite TV and private balcony or terrace. Upgraded suites include living rooms, dressing rooms, bathrobes and outdoor terrace Jacuzzi.

Features:

Guests enjoy two hard surface tennis courts, table tennis, volleyball, windsurfing, catamarans, kayaking, body boards and snorkeling as part of the all-inclusive package. Also included is access to the sauna, steam bath, Jacuzzi and gym. For guests looking to explore a new sport, the resort offers one free introductory scuba lesson in the pool. Additionally, daytime and nighttime live entertainment is available at RiuLand for children ages 4 to 12. For a fee, an 18-hole golf course is located nearby.

Dining

Reservations may be made for the Brazilian Rodizio restaurant. All other restaurants at RIU Palace Mexico are open for walk-ins. A la carte offerings include a steakhouse and Japanese restaurant. Formal dress (long pants and shirts with sleeves) are required for dining at any of these locations. 

Transportation
  • Cancun International Airport
Attractions
  • Playa del Carmen (2 mi/3.5 km)
  • Tulum ruins (37 mi/61 km)
  • Chichen Itza (152 mi/247 km)
Business­
  • Free wireless Internet access lobby area and meeting rooms
  • Policies and Fees
  • The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
  • No student groups under 21 years old or spring breakers are accepted.
  • The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
  • Children under 2 years old stay and eat free. Their age must be specified in the booking.

RIU Palace Mexico All Inclusive Rooms

Suite
Suite features: Air-conditioned, 2 double two-posters beds , ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser ( restocked every second day) , complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit, bidet . Balcony-terrace. Rooms with Ocean View available subject to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Suite Jacuzzi
Suite Jacuzzi features: Air-conditioned, 2 two-poster beds, ceiling fan, satellite TV, phone, radio alarm clock , mini bar, liquor dispenser, complimentary in-room safe, iron and ironing board. Living area including sofa, walking closet. Bathroom equipped with double -sink, hairdryer, vanity mirror and amenities kit.Bidet , Balcony with private Jacuzzi. Rooms with Ocean View available subjet to availability New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Junior Suite Room
Junior Suite Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker
Junior Suite Courtyard Room
Junior Suite Courtyard Room features: two double beds, cable/satellite TV, balcony or terrace, access via exterior corridors, ceiling fan, air conditioning, minibar and liquor dispenser (restockable), bottled water in room (complimentary), wake-up calls, housekeeping daily, hair dryer, shower/tub combination, child care (in room, surcharge), welcome amenities, iron/ironing board, in-room safe, rollaway beds, cribs (infant beds) available. New Italian Bathroom amenities Lavarino Cosso, In Room Coffee Maker

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Miyagi
Japanese restauranta la carte for dinner. Reservations required.
Tikki
Beach Bar.
Room service continental breakfast
Continental breakfast room service available from 7:00 a.m. to 10:30 a.m. (24-hour advance notice)
Don Julian
The main restaurant featuring air conditioning and a non-smoking area serves a wide variety of buffet style with show cooking, serving international and local specialities , Dress code for dinner requires long pants. Breakfast, lunch and dinner, International cuisine. Previous reservation is required
El Kiosko
Pavillion Bar.
El Patio
Breakfast, lunch and snacks. Daily 10:30am to 11pm. Serves Mexican cuisine on the beach. Serves continental breakfast daily 10:30 am to 12 noon, lunch from 12 noon to 3pm, snacks from 3pm to 6pm and late night snacks from 10pm to 11pm.
Krystal Gourmet
Fusion cuisine restaurant. Previous reservation is required
Las Conchas
Cocktails and drinks.Daily 10:30am to 5pm. Pool Swim-up to the bar for a delightful tropical drink.
Cafe Cubano
Piano bar. Cocktails and drinks.Daily 10:30am to 11pm.Meet friends in our lobby bar featuring the piano music.
Los Mariachis
Lounge Bar. Cocktails and drinks.Daily 10:30am to 12 midnight.A relaxing way to end an active day!

Meeting facilities

Meeting Info
Free wireless Internet access lobby area and meeting rooms

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (119)

Ratings and reviews for RIU Palace Mexico All Inclusive

Overall score

4.4 / 5
5.01.0
119 out of 119
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.2
Location:
4.8
Value:
4.4

91% would recommend to a friend.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Dona Carolina
Business
Walnut Creek, California
Nov 4, 2013

I love riu palace Mexico !!!

I love the wonderful employees, beach , food and accommodations . Everyone is so kind. Especially Santiago who serves cafecitos con carino in the morning and lunch with a smile I will definitely return despite the redecorating. I loved the former Spanish colonial design. Everything is so wonderful I can overlook the pink and purple new decor. It's not for me but riu palace Mexico is excellent !!!! I have traveled to many beaches and playacar is one of the best I have ever seen. I have never stayed at a hotel with nicer employees

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Mayan adventures for atv, zip lining and snorkeling adventures. Ask for Horacio and angel aka chela Also try Xcaret for snorkeling. Lots of fish. Great fun and food

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Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Retiree13
Business
Frisco, Texas
Oct 29, 2013

Great Remodel

Have stayed at this property two times before. Really like the remodel. Staff was very friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Specialty restaurants were outstanding. Make sure you make a reservation at 8:30am for that evening's meal.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
KPSB2
Business
Michigan
Oct 28, 2013

Great place to visit

First of all the beach was one of the best we've ever been too, food was good but not great, staff was extremely helpful, shows a bit corny and not that great. We had a lot of rain and there were a few leaks in the building. Modern décor is not our style. Showers were awesome Water closet too small though. Over all a good value for the $'s.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Muy nice
Business
Los Angeles, CA
Sep 24, 2013

It was great

Overall a great experience. Check the weather for the months you book in order to make sure there is no rain/storm.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
hscriv
Business
Mountain View, California
Aug 25, 2013

Great Week in PDC

Just got back from a week at the RIU Mexico in PDC. We found the hotel to be a great value for us. We are 2 ~25ish professionals. Pros: amazing location access to 4 other RIU PDC resorts nice friendly staff good breakfast & lunch nice coffee bar (not found at other RIU in area) bathroom/shower gym Cons: were not many other folks our age at resort. Mostly families and older couples in-resort bars: pretty dead, watered down mixed drinks (to be expected at all-inclusive), poor beer selection restaurants: very small, difficult to get a reservation, small menus, not much variety had to report ants in our room numerous times water stopped working in room for about an hour Overall - I would stay at RIU Mexico again due to its great value. We really used the hotel as a launching point for 5th avenue which we went to almost every night.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Check out Ula Gula on 5th avenue for some of the best food in PDC!

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
The Sun Worshipers
Business
New Jersey
Jul 21, 2013

Area of possible improvement

We had an excellent experience at this hotel. It would be nice if they could provide a more private hospitality suite. At least refrain from having the employees use the suite for their bathroom needs.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

5
5.01.0
Flash81314
Business
Oklahoma City, OK
Jun 14, 2013

Relaxed Atmosphere

The hotel staff was friendly and accommodating from the moment of our arrival. We were able to check in early and immediately start enjoying the many amenities. The room was spacious and clean. The food was great and the menu at the buffet varied nightly so we only made reservations one night at one of the other restaurants which was excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Long walk from hotel

There is a shopping area a short walk from the resort and the town with a myriad of shopping and retail options is well within walking distance about a mile away accessible by walking along the sidewalk in front of the resort or by the walking along the beach.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Frequent RIU Fans
Business
Sarasota, FL
Apr 18, 2013

Return to RIU Palace Mexico

We just returned from a visit to the RIU Palace Mexico. The renovations result in vast improvements especially in the outdoor areas, pools and restaurants. The 4 pools separated by function with the largest heated serve well. It was nice to have the bar pool totally separated from the area where balls are thrown and children play. The lunch restaurant is huge with a plethora of choices. If you arrive as they open you can have a very nice ocean front table and service is fabulous. The additional dinner restaurants were most welcome. We enjoyed the new Italian the best. They served a stuffed chicken breast that was better than you could get at most restaurants and kudos to their grouper and plentiful tuna appetizer at the Oriental. Also, bottles of wine served at the Krystal were a nice touch. All of the food was excellent and every restaurant employed a unique method of demonstrating personalized and attentive service. The staff was the very best at simply wanting to please. Congratulations to all but especially Yamir, Marieley, Elena, Nando, Daniel, Abraham and German! They made our vacation week very special. Also, take the time to introduce yourself to the assistant manager Ildiko Polgar. She was extremely accommodating granting us the best room she could and on the upper floor as we had requested. Lastly, do not miss David. He plays piano every Monday through Friday in the lobby before and immediately after dinner. Even if you are not a piano bar fan, you will enjoy his varied and entertaining selections. The beach, pools, ocean water, location and access to the other 4 RIU hotels complete the reason why this hotel is the best overall in the area. The staff at the RIU Palace Mexico made this a particularly wonderful vacation leaving us no choice but to plan a prompt return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of RIU Palace Mexico All Inclusive

Reviewer score

4
5.01.0
Hardrocker '87
Business
Iowa, USA
Mar 16, 2013

Family Trip to Playa Del Carmen

Hotel was beautiful, clean and wait staff was friendly and professional. Safe, secure, clean, beautiful environment for a family vacation. The open bathroom concept was a little odd and created some privacy issues. Housekeeping work performance seemed to decline a little every day. Food choices and quality were excellent. Missed not having an ocean view from our room. Beaches and chairs were well groomed, palm tree shade was much appreciated. Local shopping.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Took an excursion to the Coba Mayan ruins, cenote swim and visit to a mayan residence.

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Review of RIU Palace Mexico All Inclusive

Reviewer score

2
5.01.0
Disappointed mex traveler
Business
Mexico City
Feb 4, 2013

Bad service, bad food, terrible drinks!

I've been several times at Playa del Carmen and Cancun and I've never been so dissapointed! The Riu Hotel is pretty but they have no idea of what means a customer experience: Food is average but, drinks were really awful, they have no idea of how to make a cocktail. There are no restrooms near the beach and the rooms are really noicy, you can hear the cleaning people talking at the hallways at 7 am! Front desk people were completely useless and careless: they refused to give me my check out receipt! It didn't worth what I payed. My recomendation: avoid Riu Hotels!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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