Playacar Palace All Inclusive - Playa del Carmen

4 stars
View map of Bahia Del Espiritu Santo Esq. Abraira de Arriba, Fracc. Playacar Km. 62.5, Playa Del Carmen, 77710

Hotel Overview

Ratings and reviews for Playacar Palace All Inclusive - Playa del Carmen

Overall score

4.3 / 5
5.01.0
42 out of 42
Amenities:
4.4
Cleanliness:
4.8
Hotel staff:
4.6
Comfort:
4.7
Location:
4.8
Value:
4.4

86% would recommend to a friend.

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Review of Playacar Palace All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Just wanted a room
Tifton, GA
Jun 26, 2014

Just could NOT have been better

We had the best stay! There is no possible way we could even imagine better service at the Playacar Palace. That staff was awesome. They were never intrusive but were at our beck and call every minute. There is nothing – from moving umbrellas at the pool to bringing unexpected extras at restaurants to just being super accommodating – the people at the resort were the best attraction, hands down. The room was clean as a whistle, and the view was absolutely spectacular. We never saw the cleaning staff, but they kept our room sparkling constantly. The food was way, WAY beyond what we had expected. The Italian restaurant was five-star every time we went (order the Mayan coffee!) and the Japanese restaurant was outstanding. Get reservations to sit at the Hibachi grill early because it is worth it!! The regular restaurant/buffet that is open 24-7 was top notch and the breakfast in there was awesome. The pool and beach are world class primarily because of the service. The pool side staff that provides entertainment constantly throughout the day was fantastic - truly nice people who are really organized. Forget the hotel credits program and the $1500 or whatever you can spend. The prices are seriously jacked up and you have to pay a 16% fee/tax, so there’s no value there. Do whatever excursions you want. Don’t depend on the hotel to give you anything. We did the Total Cozumel and the Tulum trip. Both were great. The Tulum trip was quick and easy but not so much as a water or a pack of crackers from 8-1:30. Do the Grayline pickup and return taxi to the airport. They were super punctual, clean rides and really nice. We were in a nice van to the hotel and a Mercedes to the airport. Couldn’t ask for more.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Hibachi Grill requires reservations and the Italian restaurant requires long pants.

Review of Playacar Palace All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Anonymous
Business
USA
May 23, 2008

Wonderful Place to stay

Every one was extremely friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

the best shopping was within the hotel it self

Review of Playacar Palace All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Anonymous
Business
Kansas City, MO
Apr 13, 2008

Absolutely beautiful!!

The staff and hotel was absolutely awesome!!! I have already recommended the Playacar Palace to several friends and we will definately be back.....hopefully SOON!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: In Hotel

Shopping (tons) just a short distance, my fiancee' loved it!!

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