Playacar Palace All Inclusive - Playa del Carmen ★★★★

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$637
avg/night
Rate and special offer based on
Check-in: Feb 7, 2016 Check-out: Feb 10, 2016

Simply Perfect Time at Playacar Palace!

Would recommend Mon, Jan 30, 2012
Just got back..wish I was still there. This is a smaller, intimate hotel with outstanding service!.The staff could not do enough for us...even handed us cold waters for the trip back to the airport. For those who want quiet and comfort...not for those who like constant action and noise. Spa was drop dead gorgeous...hot stone massage was magnificent. Used our points! Took ferry to Cozumel and stayed at sister resort for the day..a lot of fun! Food was outstanding..I couldnt believe how fresh it all was> We Wil be back!!

Money saver

Use your points to upgrade your room! We used some of ours for an ocean front with balcony.

| Westchester, NY, USA Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Wonderful getaway

Would recommend Mon, Dec 19, 2011
Absolutely wonderful! Beautiful private beach and very close to 5th Avenue for shopping and clubbing.

| Iowa City, IA, USA Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Hotel, Great Location, Great Vacation!

Would recommend Fri, Sep 2, 2011
We loved this resort - the location was perfect, the grounds were well kept, the room was comfortable and clean, the staff & service was top-notch, the food was good, and the beach was one of the best! One of the best things was that they had premium liquor and the drinks were great - not always what you find in an all-inclusive. The only con was that they didn't have Hobie Cats onsite for sailing - we took the free shuttle to Moon Palace in Cancun, though, and found them there. I would definitely recommend and return.

Nightlife hint

Keep walking down 5th Avenue until you hear the beating of the bass - there are cool clubs and bars here and at the end of the street at Blue Parrot there are fire dancers! Get a seat on the beach and you'll feel the heat!

| Tucson, AZ, USA Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Do I have to leave?

Would recommend Wed, Jul 27, 2011
The Hotel was more than you could ask for, the service was first rate and the people were friendly. The beach was beautiful and the weather was great. I would definitely recommend this resort to my friends and family. The only issue I had was during my check out they were trying to charge me for a tour that I had signed up for but didn't go on, it was cancel at the service desk but not take off my bill. I could of paid for it ahead of time in cash and avoided all the hassle I'm going through now but they wanted you to charge everything to your room.

Entertainment hint

Book your tours ahead of time and use your points.

| jacksonville, fl Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Family Vacation

Would recommend Mon, Jun 20, 2011
Smaller and older than other Palace facilities however very clean and friendly staff. Close to town for shopping .Only 3 restaurants however food 1st class. Beach great but no waves for boarding. Relaxed atmosphere. We would recommend.

| Houston TX Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Fabulous 50th!!

Would recommend Thu, Jun 2, 2011
Location is perfect!! Walking distance to 5th Ave, ferry, restaurants etc. We had one of the best rooms possible on the 5th floor overlooking the pool and ocean.

| Boston, MA Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Perfect Vacation!

Would recommend Sat, May 7, 2011
Playacar Palace was above and beyond what we were expecting in a vacation! The hotel is about a hour drive from the Cancun Airport, which is a little inconvenient, but also gets you away from the more hectic Cancun. Playacar has a more secluded and laid back feel to it. First of all, the location is really top notch. This hotel is a little older (but well maintained) but as a result has laid claim to prime real estate. The beach is fantastic - white powder sand, warm turquoise ocean to swim in - so much like a postcard its hard to believe that its real! Right next door is the lively "downtown" of Playa del Carmen, great for shopping and night clubs if thats your thing. A number of guests seemed to spend a lot of nights at Senor Frogs, which is just adjacent to the hotel. Also, the ferry dock to Cozumel island is right there too, offering an easy way to get a change of scenery (there is a Palace resort on Cozumel, so you can get your all inclusive benefits there as well!) The all-inclusive food and drinks were great. We ate twice at Terraza (the italian restaraunt) and twice at the Asian one, and once at the Mexican Buffet. Sushi was pretty good at the Asian restaurant, though the entrees were a little hit and miss. Italian was consistently delicious, and the buffet was really good too! The drinks were surprisingly good. I had been expecting things to be a little watered down, but they seemed full strength to me - and tasty to boot! (we tried Pina Coladas, Margaritas, Mai Tais, Miami Vice, all great). My only complaint is I would have prefered Corona rather than Dos Equis for the beer. The service was really exceptional. From the moment we arrived to when we left, the staff worked really hard to make sure we had everything we needed. While gratuities are included, it seems a few small bills for great service are appreciated - and these folks really earn it. Having the $1500 resort credit offer available for tours was what led us to choose Palace in the first place. We did the Chichen Itza, Tulum, and Isla Mujeres tours. The mayan ruins were incredible, and we had top notch guides each time (Arnando was probably the best guide we've had anywhere!). The drawback is a mandatory stop at a Mayan gift shop for each of the cultural trips. Some of the stuff they sell is pretty neat (I like the obsidian carvings) but the prices are a little high. If there's nothing you want to buy, you end up standing around a while. Isla Mujeres is good if you want to snorkel (I loved it, my son and wife were not as keen on it) or swim with the dolphins / manatees / sharks / sea lions. Not really my thing. All of these things cost extra. If none of these things appeals to you, stay at the hotel. The food and drinks are way better, the beach is nicer, and the shopping in Playa del Carmen is better too. Room was big, my 7 year old was the only one to use the jacuzzi tub (bubble bath) but it looked those traveling without kids could enjoy a nice romantic bath. Beds were comfy - perhaps a bit on the firm side for most, but just right for me. Plenty of bottled water, which was always restocked. Also, do the room service for breakfast on tour days. The bus leaves early, and you'll be glad you got something quick to eat. I never used the pool, the ocean was so warm and nice to swim in. My 7 year old loved the waves, and played in water and on the beach for 5 hours straight. There is a sandbar about 40 feet offshore, so the depth is always less than 4 feet for a good ways out. My son could touch bottom as far out as the sandbar and beyond, so wading is pretty safe for kids (of course, you still need to keep a close eye! but you don't have to be holding on to them the whole time either). Overall, one of the best vacations we've taken! It was a our first real "beach" vacation, now we know what we were missing!

Shopping hint

There is a "general store" about 3 blocks away on the main street (forget the name) in town. Great selection of souveniers, and better prices on sunblock and beach essentials than the hotel gift shop.

| Dallas, TX Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Amazing, luxurious

Would recommend Sun, Dec 26, 2010
We mostly stayed at the hotel. The service was amazing. The ocean view was incredible. Best week of our lives :) I'd recommend Playacar Palace to anyone.

Money saver

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| Albuquerque,NM Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Love this place!

Would recommend Mon, Dec 13, 2010
We've stayed in many all-inclusives in Mexico and this is the best yet. Excellent food. Excellent location just a block from the Cozumel ferry and 5th Avenue. We visited Playcar Palace on a day trip a couple of years ago and saw the lack of beach as the only drawback. Now that the beach is back in tact, this place is perfect!

| Kansas City, MO Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Near perfect vacation

Would recommend Wed, Oct 6, 2010
When we booked this hotel, we were prepared for the typical all-inclusive experience...bad food, no personal service, loud pool, etc. We could not have been more wrong! Playacar Palace had fantastic food, staff who knew our names and favorite foods and drinks by our second day, and a very relaxing atmosphere. I would highly recommend this resort to anyone looking for a relaxing vacation. The $1500 resort dollar promotion is a great deal which allowed us to upgrade our room, book a day at the spa, and a tour for two. I cannot say enough about the excellent service. The staff was pleasant and knew us by name by the second day. Our room was spotless and the view from the balcony magnificent. I only have two suggestions for improvements: 1. An activity room with pool table, ping pong, board games, etc, would be nice for bad weather days. There might have been one, but we never saw it. 2. The buffet restaurant turns into a Mexican a la carte restaurant at night. I prefer the buffet, because it is nice to have little bits of all the different foods! By the way, I am not a Palace Resorts member, timeshare owner, or travel agent, so I have no agenda in writing an excellent review. I just really enjoyed our stay!

| Texas Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5