Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

5 stars
5ta Ave Esq Calle 88 Nte L1-M569 Fracc III, Predio Chenzubul Col Luis Donaldo Colosio, Playa del Carmen, 77719
Hotel Overview
Reviewer score
4.3
out of 5
41 reviews
Best Vacation Plan for Kids (and their Parents).

Outstanding service!! We booked the Concierge services and Israel did an excellent job to make our... See full review

  • Mia Wallace
  • Aug 18, 2014
Great family vacation resort!

Resort was great, the staff was exceptional. I would highly recommend it to anyone wanting to see... See full review

  • mrmsm
  • Jul 19, 2014

One of the few hotels in the exclusive Melia Paradisus chain, the Paradisus La Esmeralda welcomes families in a big way. There's the amazing program of everything from salsa lessons to snorkeling, or the specialized catering that ensures both milk and cookies at bedtime for the kids and wine-tasting events for the adults. Then there are the acres of sprawling, white-sand beach to roam, the balloon-making classes, and the water-based playground that is the kid's-only swimming pool. After you've thoroughly exhausted the youngsters, kick off your flip-flops in the Yhi Spa, or make good use of the on-site childcare to hit the Fuego restaurant for Latino-inspired eats, or to try any one of the cultural cuisines on offer at the hotel's nine other restaurants.

Key facts
  • 510 suites
  • 68 swim-up suites
  • Business center
  • Fitness center
  • 25,000-square-feet of meeting space
  • 10 restaurants: Fuego, Naos, Vento, Passion by Martin Berasategui, Bana, Hadar, Mole, Gabi Beach Club, The Market, La Palapa
  • 4 bars: Blue Agave, Gabi Club Bar, Toji, Red Lounge
  • Spa
  • Family activity program and kids' camp
Neighborhood

Paradisus La Esmeralda is situated in a private bay within the Riviera Maya resort town of Playa del Carmen, right on the coast of the warm Mexican Caribbean Sea, and a short walk from the pulsing nightlife and souvenir shops of 5th Avenue. You'll find the island of Cozumel waiting to be explored just offshore, or you could delve into the peninsula's beautiful natural heritage in one of the cenotes like Chikin Ha or Chaak Tun inland, for a stab at cave diving, spelunking or rappelling.

Hints and tips
The hotel stands out for its Family Concierge service, which gives you easy access to the heated pool, and help with planning days out to historic sites like Chichen Itza.

There are even added touches like a personalized mini-bar and a bubble-bath style Jacuzzi for the kids.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented Rooms

Luxury Junior Suite and Luxury Junior Suite - Ocean View
517 sq ft of area & 108 sq ft of terrace. 2 double beds or King Bed . Pool View. 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, living area with sofa, modern bathroom , safety deposit box, iron/ ironing board and free internet access. Luxury Rooms available in Ocean View.
Family Concierge - Luxury Junior Suite with Jacuzzi
Freedom for Everyone vacation on a resort beyond All Inclusive. 14 all around the world restaurants and 8 bars serving Premium brand drinks. Life-enriching experiences such as tango lessons, sushi-making, and signature Kids program. Family Concierge suites, feature personal service and luxuries right-sized for everyone in the family. Paradisus LUXEclusive Family Concierge. All day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication. Paradisus Kids Beach Kit check-in gift. Kid-sized bathrobe, mini-slippers in the closet and Kid's bathroom amenities. In-room activities menu and PlayStation on request. Kid`s drinks in the mini-bar and nightly turndown with milk and cookies. Pillow menu for the parents and Kid's. Bathrobes and slippers for the parents with luxury bathroom amenities for the parents. Access to the exclusive Family Concierge restaurant for a la carte dining. Jacuzzi on the terrace. .
Family Concierge - Luxury Junior Suite - Ocean View
Freedom for Everyone vacation on a resort beyond All Inclusive. 14 all around the world restaurants and 8 bars serving Premium brand drinks. Life-enriching experiences such as tango lessons, sushi-making, and signature Kids program. Family Concierge suites, feature personal service and luxuries right-sized for everyone in the family. Paradisus LUXEclusive Family Concierge. All day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication. Paradisus Kids Beach Kit check-in gift. Kid-sized bathrobe, mini-slippers in the closet and Kid's bathroom amenities. In-room activities menu and PlayStation on request. Kid`s drinks in the mini-bar and nightly turndown with milk and cookies. Pillow menu for the parents and Kid's. Bathrobes and slippers for the parents with luxury bathroom amenities for the parents. Access to the exclusive Family Concierge restaurant for a la carte dining. Jacuzzi on the terrace.
Family Connecting Suite
893 sq ft of area & 248 sq ft of terrace. Ocean or Garden View. Living area with sofa bed, dinning area and kitchenette. King bed or 2 double beds . 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, modern bathroom with jacuzzi, safety deposit box, iron/ ironing board and free internet access . Private terrace with Jacuzzi & tanning area. This suite is connected with one bedroom which includes a Suite 646 sq ft of area & 194 sq ft of terrace. Ocean or Garden View. Living area with sofa bed, dinning area and kitchenette. 2 double beds or King bed. 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, living area with sofa, modern bathroom, safety deposit box, iron/ ironing board and free internet access . Private terrace with Jacuzzi & tanning area.
One Bedroom Master Suite Swim Up
646 sq ft of area & 194 sq ft of terrace. Swim Up. Living area with sofa bed, dinning area and 517 sq ft of area & 108 sq ft of terrace. 2 double beds or King Bed . Ocean View. 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, living area with sofa, modern bathroom, safety deposit box, iron/ ironing board and free internet access .
One Bedroom Suite Pool View
646 sq ft of area & 194 sq ft of terrace. Pool View. Living area with sofa bed, dinning area and kitchenette. 2 double beds or King bed. 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, living area with sofa, modern bathroom, safety deposit box, iron/ ironing board and free internet access . Private terrace with Jacuzzi & tanning area. This suite can be connected with one Master Suite.
One Bedroom Master Suite Ocean Front
893 sq ft of area & 248 sq ft of terrace. Ocean Front View. Living area with sofa bed, dinning area and kitchenette. King bed or 2 double beds . 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, modern bathroom with jacuzzi, safety deposit box, iron/ ironing board and free internet access . Private terrace with Jacuzzi & tanning area. This suite can be connected with one bedroom Suite.
One Bedroom Suite Swim Up
646 sq ft of area & 194 sq ft of terrace. Swim Up. Living area with sofa bed, dinning area and kitchenette. 2 double beds or King bed . 40" Flat Screen with cable TV, CD/DVD Player, coffe maker, daily stocked mini bar, living area with sofa, modern bathroom, iron/ ironing board and free internet access . Private terrace with Jacuzzi & tanning area. This suite can be connected with one Master Suite.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Hotel Map

20.649 -87.0551
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (45 minutes).
Area description
45 minutes from Cancun International Airport.
Just steps from extraordinary beaches & attractions: Playa del Carmens 5th Avenue, Xcaret, Akumal, Xel-ha..
Ideally located near world famous Mayan archaeological sites such as Tulum, Coba & Chichen Itza.

Dining

Vento
Vento features a la carte international specialties with a distinct Mediterranean flair and its own Fusion Bellini Bar for lunch and dinner. A la carte continental breakfast MOLE - Mexican a la carte haute cuisine for dinner. Vento and Mole restaurants share a holding bar with a wine and tequila cellar.
Hadar
A sumptuous international buffet with International show cooking
The Market
Offering an attractive selection of the best salads, BBQ, and light menus for lunch. Rodizzio for dinner, offering an attractive salad bar and the best caipirinhas.
Naos
A sumptuous international buffet with International show cooking.
Gabi Club
Beat. Drink. Groove. The chill-out club with a casual-chic elegance where bar, restaurant and beach come together in unique harmony. Family Concierge Suites guests have privileged access to Gabi Beach. Additional cost for other guests
La Palapa Grill
Exclusive for Family Concierge guests, a la carte casual dining.
Bana
Romantic & a la carte continental cuisine, Asian fusion, Salads & BBQ , International buffet, Casual dinn Mediterranean Cuisine, Mexican & Chill Out Club.
Passion
Romantic la carte continental cuisine in an elegant atmosphere.*
Library
nternational a la carte cuisine. Passion and Library restaurants share a holding bar and a wine cellar.*
The Grill
Delivers an amazing selection of salads, BBQ and light menu items with show cooking stations for lunch. A la carte "Surf and Turf" for dinner*
Bars
10 Bars including the Red Lounge and Avenue Bars * Adults only.

Meeting facilities

Meeting Info
-

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (41)

Ratings and reviews for Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Overall score

4.3 / 5
5.01.0
41 out of 41
Amenities:
4.3
Room cleanliness:
4.6
Hotel staff:
4.4
Room comfort:
4.5
Location:
4.1
Value:
3.9

88% would recommend to a friend.

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Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

4
5.01.0
They call me Tonto
Plano, Texas
Jan 9, 2014

50th Wedding Anniversary Celebration!

We took the Whole Famn Damily & it was awesome!! It was our second trip to the property so we knew what to expect. Paid for a swim up Jr. Suite this time so that they kids could swim out of our place and swim up to Nana & Papa's. They loved that! Only complaint there is that we had someone above us that wore Lead Socks for 3 of the 6 nights and had NO HOTEL manners what-so-ever, like slamming the door every 4-6 mins for an hour at 2am. Food was amazing again... staff was phenomenal, again, I can't say enough for the experience once you get checked in. We never left the property, but my sister and brother in law did a few times and said it was easy, comfortable and felt very safe. I'm currently in the process of booking my wife's 40th Birthday trip on the La Perla side for 8 other couples for a week.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

Get a pre-arrival sheet from the Hotel and make your dinner reservations as EARLY as possible!! No harm in canceling a DAY prior... but don't let them hang on to a table if you're not going to make it... be courteous.

Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

4
5.01.0
BK Dad
New York, New York
Nov 30, 2013

Great place for kids

Everything was pretty much great -- if you're going to find issues, they're going to be small. Some of the few small issues: - No bathrooms on the beach - Only beach food is a grill w/ hot dogs / hamburgers - There are a few scattered underwater hidden logs/rocks.. enough that pretty much everyone in our group stubbed their toes on them or fell Guests that book Family Concierge / Royal Service have more privileges than regular guests -- best to look it up before you book to decide if it is for you.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

4
5.01.0
foodie 100
philadelphia, pa
Nov 8, 2013

fantastic family trip

We did family concierge which was well worth it for the kids. Not 100% necessary if low season but I think necessary if high season. The pools were great, especially the pirate ship for kids. The kids club was great, open 9 am to 10 pm and you just show up whenever and sign them in and out as desired. We were a little concerned about safety of the kids as there were times where there were too many kids to too few staff. There was free access through double doors and anyone could have walked in and walked out with any kid at any time. The staff was incredible with the kids, if only it was more secure. Most food was very good, but breakfast was a little disappointing. They will make anything you want fresh though if you just ask. As for babies, they will make you fresh baby puree of anything you ask for at each meal. They would even wrap it or deliver it to the room. Amazing....Spa facility and gym were very cery nice. Balconies on rooms could be much nicer. Ocean view is a joke, way in the distance. Biggest disappointment was we went with 20 family members with 7 different rooms. I emailed way in advance to group the rooms together. Our rooms were in 3 different buildings very far apart making it very difficult to communicate with eachother.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

4
5.01.0
CashMan
Phila, Pa
Oct 29, 2013

Great Trip

No language problems, staff were absolutely fantastic. room very clean and bright. food was plenty and decent tasting. the water was clear and warm and spent a lot of time by pool side enjoying many adult beverages!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

5
5.01.0
BandKW
Houston texas
Jul 25, 2013

Excellent with young children

very good kids club staff (kids club used by 1, 4 and 6 year old). Excellent restaurants for an all inclusive - especially the churrascaria and the japanese tepanyaki show tables. Buffet was fine and drinks were good - house wine was fine, vouchers for better bottles, and drinks at bars were good quality.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Time-saving tip: In Hotel

The family concierge is not really necessary, (not hard to get restaurant bookings etc), but allows access to a very nice pool, the allocated concierge did a great bubble bath on the veranda jacuzzi for the kids and ncie to feel special. Try and get a discount or only pay for part of the stay.

Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

5
5.01.0
CHaas
Saint Paul, MN
Jul 14, 2013

Top Freaking Notch

The 1 bedroom swim up is the way to go. If you only make 1 dinner reservation, make it for Bana Teppanyaki. It’s a blast! Awesome pool. Decent Beach. Endless supply of good drinks. Great service. I had some pretty high expectations and I was able to relax, unwind and have a great time with my family. I hope you’ll enjoy it as much as we did.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
3
Dining tip: In Hotel

If you only make 1 dinner reservation, make it for Bana Teppanyaki

Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

5
5.01.0
Greek74
Playa del Carmen, cancun
Jul 13, 2013

Family concierge

The hotel was good due the family concierge we bought.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
3
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

3
5.01.0
Mr P Spiggs
Chattanooga, Tennessee
Jul 10, 2013

Three Star Resort.

Its's a shame because this resort has the potential to be a Five Star Resort, but due to poor managment and lack of supervision it has alot of areas that need to be improved upon. The children's pool area and kid's club is delightful. Where this resort falls short is in it's service and the restaurants are average. If you are a foodie, you will be disappointed. We ate mostly at the buffet restaurant since service was too slow in any of the other restaurants and the food was not worth waiting for. We avoided the buffet restaurant for breakfast, too noisy and like a cattle market. This left us to being forced ot order room service, which always took at least an hour to arrive, and they never failed to forget at least one thing which we had orderd. The day we were leaving they forgot to send up the Bell Boy to help us with our luggage. The final straw was however when we waited for 30 minutes for our ride to the airport. We asked if our ride had arrived and was told no. He had arrived on time and asked if we were there and given the same response. I discovered 30 minutes later after trying to get guest services to help track our driver down that he had been there all along. On a high note, I will say the staff were polite, and did make an effort to do what they could to make your stay as pleasant as possible. The nightly entertainment was excellent and the location was also good. It is only a short taxi ride into Playa Del Carmen, and costs about $10.00.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
1
Shopping tip: Short drive from hotel

Playa Del Carmen.

Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

5
5.01.0
Alan1to3
Houston, TX
Jun 30, 2013

Excellent Place

Came for sister's wedding and had a terrific time. 2 adults and 2 kids age 8 and 7. Good food, excellent pool, and beach. All inclusive resort but no life jackets or gear were available for check out. I have stayed at another resort and the gears were readily available for checkout so we did not bring our own.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Not Applicable

Bring your own life jackets and snorkeling equipment if you want to snorkel.

Review of Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented

Reviewer score

5
5.01.0
amingp3
Miami
Jun 7, 2013

Best hotel food ever

This was the first time I stayed at an all inclusive hotel since I always thought the quality the service, rooms and food will be bad. Well I was totally wrong. I usually don't like hotel foods even at the best 5 star hotels, but my wife and I were so surprised of how amazing the food tasted. The staff were really friendly, the rooms were great and we had an excellent time even though it was raining and we couldn't be by the pool much. This was the 2nd time we stayed at one of gran melia's hotels I would definetly stay there next time we visit playa del carmen and other places.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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