Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented ★★★★★

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$453
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Mar 2, 2016

Great trip @ the Paradisus

Would recommend Mon, Apr 27, 2015
Awesome and well maintained hotel with great 5 star experience. Great food and restaurant choice. Cannot go wrong with this one. Checkin staff and bartenders could use more training to get better at what they do. Would readily recommend to everyone!

| Redmond Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Friends wedding

Would recommend Fri, Apr 24, 2015
Great grounds. Beach was real dirty and water is very choppy. Adult pool is way better if you are with out kids. Overall great experience.

| Chicago Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Excellent family trip!

Would recommend Mon, Apr 6, 2015
We loved it & are looking to go back again this year - the staff (Anna especially by the pool) was fantastic!!

| N/A Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Almost perfect

Would recommend Mon, Apr 6, 2015
We stayed at Paradisus La Esmeralda for a one week vacation at the end of march. We did not booked the family concierge option and we did not regret it because it is not Worth the extra money. The hotel itself is awesome and very clean and the rooms are spendid. The food in general was very good but not excellent. We don't give this hotel a 5 star review because of the beach. There is so much seaweed in the water and on the beach that it is impossible to get into the ocean. But if you are the type of person that prefers the pool, we can say that the pools are awesome!! ( esmeralda and Perla side ). I recommend this hotel to people who prefer the pool rather than the beach. If the beach is important : stay away.

| sainte brigitte de laval Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great for families with younger kids

Would recommend Mon, Mar 2, 2015
We stayed 10 nights at Esmeralda. The room was large with separate bedroom so we had privacy from the kids. Pools and amenities were fantastic. The kids really enjoyed to pools, food, kids club (our stayed under 5 years) Staff was very good. Hotel is newer and very clean. Beach is not so great but there is a beach. Hotel is not right on the beach so Ocean View is not much of value. I highly recommend the hotel.

| Irivng Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Two Families Vacation Together

Would recommend Tue, Jan 6, 2015
We are from California and our friends are from Ohio. We wanted to pick a location where we could meet and have a family vacation together. Between the two families, we had a 4, 6, 9, & 11 year old. Everyone had the best time. The resort offered experiences for all ages. Though our kids did not like the kids' club, it did not stop them from being in heaven around the pool and being able to order snacks and drinks anytime they wanted to. They want to know when they get to go back! The adults had a blast as well. Every employee that we encountered bent over backwards to help us. The bell hop arranged a private cab for our families to tour Tulum and experience the beaches a bit further south. It was simply amazing. We were sent with drinks for the kids and adults, snacks, as well as towels. Our families are still talking about the hospitality! We have some picky eaters in our group, and every meal, at every restaurant, everyone was able to find something that he/she enjoyed. There were lots of choices and everything that we ate was delicious. I highly recommend this resort and we are planning on returning to the adult only side this summer for a 50th birthday celebration!

| Sunnyvale Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Decent hotel

Would not recommend Sat, Dec 20, 2014
The hotel was very nice for the most part, but although it was all inclusive they tried to make you pay for extra things. There were no jacuzzi s and they wanted you to pay an extra $100/day to use their heated pool. Also, my friend only drinks jager and they tried to make her pay extra for it saying it was not included in the all inclusive. They were very slow at service at restaurants and the food was just ok. Sometimes they were even rude telling us that a restaurant was full when it clearly wasn't there were tons of seats open. It just seamed that they didn't want to serve us. Some staff was very nice and friendly and but those things kind of ruined the experience for us... would definitely try a different hotel next time.

| N/A Friends

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Paradise found

Would recommend Tue, Dec 9, 2014
Experienced great staff and awesome service at Paradisus Riviera Maya. Looking forward to more Paradisus experience in other locations.

| California Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

it was fresh and clean

Would recommend Tue, Nov 25, 2014
i liked it, not in love! i didnt like the location of it. didnt look appealing, right in the middle of Playa del Carmen down town. not much entertainment. Beach wasnt too clean. But food was amazing! Rooms are nice and clean. We took the room with smim up pool, i loved it, gave my family privacy, otherwise their pools are so little considering the amount of people they had. so i give it a 4 out of 5. Would i come back? Nah.

| Cleveland, Ohio Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Paradise at Paradisus

Would recommend Sat, Nov 22, 2014
Our vacation included our extended family which included 5 small children between 8 and 18 months, their parents and a grandparent. We had a fantastic time and highly recommend Paradisus Esmerelda. We stayed in the family concierge portion of the resort. I believe that the family concierge experience was a huge bonus in this vacation, particularly because we traveled during November. The family concierge includes the use of the heated pool which is pretty much mandatory during winter months. The pirate pool was very fun, but too cool during this time of year to stay in all day. Also, the pirate pool is deeper than I expected. The four year olds of the group could not stand up easily in it. The family concierge included many wonderful, unexpected touches that made the trip extraordinary. From the backpacks with Paradisus gear to the funny face cookies in the room every night, the kids (and adults) were constantly amazed at the fun things waiting for them in their room. The resort is beautiful, sleek and impeccably maintained. The food was fantastic, with selections to please everyone in our group. The tepenyaki at Bana was a tremendous experience that impressed the whole family. We ate at Vento, Bana, Mole and Fuego and we enjoyed all of them. We enjoyed having the kids stay at the kid club while we ate dinner at Vento and Fuego. Vento had a more romantic feel than the other restaurants. The food has a contemporary but decadent feel to it. The portion sizes are perfect for ordering multiple dishes to try many things. (We ordered ALL the desserts at Vento and got a high five from our waiter for our commitment to trying them all.) Our kids enjoyed the kids club and the staff are fantastic. Kids 5 and over are allowed to go off-site from the club with staff members to do activities at the beach, pool etc. I chose to stay with my kids while they did these activities because I am cautious about kids around water. The activities the club leads are amazing. The pirate day was especially exciting with pirate face painting, balloon swords and a resort wide treasure hunt. The whole thing culminates at the pirate pool with an entire pirate show ending in treasure (candy) for all the kids. We attended two shows (Circus and Elvis) and both were fantastic. There are many activities for adults as well. The entire resort is very contemporary and perfectly maintained. The beach is beautiful, and has no sand bars. We stayed on the family concierge area of the beach which is free of rocks. The concierge staff brought out beach toys and a soccer ball for the kids in our group. We enjoyed the walk through the mangroves along well maintained bridges to reach the beach. If someone in your party has serious mobility issues this could be a concern however. I would recommend this resort for anyone looking for a family friendly resort in Mexico. The family members that traveled with us had never traveled to Mexico before. They all thoroughly enjoyed the experience and would return again.

Dining

Get the Family Concierge option if traveling during the cooler months for the use of the heated pool as well as the other nice amenities

| Highland Village, Texas Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5