Paradisus La Esmeralda - Playa del Carmen All Inclusive - Family Oriented ★★★★★

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$453
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Mar 2, 2016

The vacation I was looking for!

Would recommend Tue, Dec 15, 2015
Pros: water temperature and weather was excellent while there. Food taste and quality was fantastic (fish ceviche hit the spot). Beautiful modern design and breathtaking entrance. Drinks were fab! Space between lounge chairs and beach was close so I can keep an eye on my son. Bar and grill close by and they bring drinks to you. No waves! Kids club looked awesome even though we didn't use it. Cons: ocean had some random hard rocks that are easy to step on. Walking to and from the room to the beach was long considering we had to walk with a toddler. Most places were too dark and not well lit. Some of the flooring around the hotel was not practical and easy to fall ( keep the flip flops on). Really wished I heard Latin music instead of the spa zen music they played by the pool and entrance.

| Weehawken Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Good

Would recommend Thu, Dec 10, 2015
Only to thinks Don't like bathroom door Woter come floor Blackney Woter strip Sud be cover

| N/A Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Great family trip

Would recommend Sun, Nov 29, 2015
We had a group of 15. Staff and rooms were great. Food was okay, surprisingly the buffets may have been better then the restaurants if you choose the fresh cooked option.

| avon Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Great Getaway

Would recommend Sat, Oct 10, 2015
We went down with a group of friends and there kids. Everyone had a great time. The walk out pool rooms were great, food was great, and of course relaxing with a few drinks made for a good week.

| Knoxville Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 3 /5

Excellent Service

Would recommend Mon, Sep 14, 2015
What an amazing vacation !!! Everything was top notch. They have a kids club that you can leave your kids to play & do fun activities while you go chill a the pool & bar. Definitely would repeat again. Actually searching for holiday deals from now !!!! Would recommend with no questions asked !!!

| wilmington Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Best Trip Yet!

Would recommend Sat, Aug 22, 2015
The Paradisus exceeded expectations. Selene our concierge was fantastic and made it the trip fantastic for the kids. Food was spectacular. Vento and Bana were by far the best family options. No shopping really at the resort, but Playa Del Carmen is a safe $15 dollar taxi away. Upgrade to family concierge if available.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

TERRIBLE BEACH!!

Would not recommend Tue, Jul 28, 2015
The hotel was beautiful. The staff is nice and attentive and the rooms are nice. That's it for the positive. The beach was NOT close to the resort AT ALL and it was FULL of seaweed! We were so disappointed in the beach! There really are no words. It will be a very long time before we will go to Mexico again! They did not do a thing to clean it up. I literally cried at the money wasted! We did not plan a family vaca to Mexico to play in a pool. However speaking of pool they did not put the huge blow up float for the kids to climb on In The pool until the 5th day we were there. All the kids loved it!! Be sure and make dinner reservations!! Keep it between the hibachi show cooking and Bano. Everything else was TERRIBLE! I was expecting a little better quality of food for a 5star resort. Overall I would never stay here again. For the price I expect to be right on the beach. If you want to upgrade to a swim up room wait until you get there to do it. Way less expensive this way. If you want beautiful beaches I suggest Jamaica. The resorts are not spectacular but the beaches are phenomenal!!

| N/A Family

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 1 /5
  • Value: 2 /5

Awesome,supper customers service

Would recommend Thu, Jul 16, 2015
Very nice hotels and grate customer service, good food. Japanes restorand was best. Excellent hotel from r family with kids

| N/A Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Family Trip

Would recommend Mon, Jun 1, 2015
This hotel exceeded my expectations. I highly recommend the Family Concierge suites. The kids loved the private pool.

| Houston Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

A dirty little trick.....

Would recommend Thu, May 21, 2015
Let's get the good out of the way: The entire resort, staff, grounds, rooms, and ESPECIALLY food is exceptional. One of the best resorts in Playa Del Carmen. Very modern, well designed and incredibly kid friendly. The beach reviews were not accurate. The beach IS roomy, but a bit of a walk from the rooms and the ocean swimming area is small as the rest of the shore line is a bit rocky. But who cares? The resort has a trillion gallon pool if you want. And the dirty little trick: I take personal offence when I fall victim to unintentional charges. My ATM got locked, I needed to call my bank and get it fixed. Each ATM card has a toll-free international # you can call anywhere in the world FOR FREE, and each bank accepts all the charges. EXCEPT, in Mexico, they don't honor collect calls. A 38 minute call to my Bank form my room turned into a bill of.......you ready?? $240.08!!!!!!!!!! which is a rate of $7 a MINUTE!!! No reasonable person would ever make a call knowing the rate is $7 per minute. There were no signs, no warnings, no information in the room letting me know that. Every other information and fact about the hotel you can think of was provided, except the phone rate part. I tried to reason with management, explaining I had no idea about the Mexico phone regulations and the response was: I should've known Dear management: As you're reading this post and thinking of a way to respond, know this: If my call lasted another 30 min, it would be cheaper for me to fly back to the states, go to my bank, and return to Mexico, rather than call form your hotel. I fact, I can call the space station at a cheaper rate than $7 per minute. Don't hide the fact I wasn't made aware of your phone rates. When you greet arriving guests, skip the welcome drink and wet towels and warn the guest about your $7 PER MINUTE CALL RATE.

| N/A Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5