Ocean Maya Royale - Adults Only All Inclusive

3 stars
Carretera Federal Chetumal, Km. 299, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
48 reviews
Amazing Honeymoon Resort

This hotel resort was perfect. My new husband I went there for our honeymoon and absolutely loved... See full review

  • AlyR Honeymooner
  • Jul 19, 2014
This was our 3rd time at this resort

We work in the food and beverage industry. So we're a little picky. The food at this resort is so... See full review

  • Lindsey H
  • Jul 9, 2014
All-inclusive resort with spa, pools and a disco in Riviera Maya
The Ocean Royale is located close to Playa del Carmen. The resort was refurbished in 2010 and features more than 300 rooms and suites, three themed restaurants, the Despacio Spa Center, four meeting rooms, two pools, a disco, a theater and a terrace overlooking the Caribbean Sea. The all-inclusive package features 24-hour service, accommodations, food, beverages and most activities. Ocean Royale's lobby also provides free Wi-Fi to guests.
Highlights:
  • 2010 renovation
  • Five restaurants
  • Despacio Spa Center
  • Free Wi-Fi in the lobby
Rooms

The newly refurbished Ocean Royale combines avant-garde art with clean, natural lines and furnishings. Expect dark and neutral tones with pops of bright color on the walls and bedding. Of the deluxe rooms, 243 have garden views and 34 have sea views. All rooms include air conditioning, hair dryer, telephone, access to the fitness center and limited room service. The Ocean Royale also has four deluxe honeymoon suites and three romance suites. Most privilege and exclusive rooms include private terrace, preferential booking in the restaurants, breakfast in bed, concierge service, private beach privileges and discounts in the spa and diving center.

Features:

A highlight of Ocean Royale is the Despacio Spa, which offers an array of services including health and beauty treatments, hot and cold Jacuzzis and a relaxation area (fees may apply). Those looking to work up a sweat enjoy the gym at no extra cost. Guests head to the Dive It! diving center to book a trip, class or shop for cool gear (fees apply). At night, check out the disco to dance the night away. When you get hungry, duck into one of the Ocean Royale's international restaurants. Enjoy Mexican food at El Charro, Italian at La Dolce Vita and Asian at Yookoso.

Transportation
  • Cancun International Airport (1 hour 10 minutes)
Attractions
  • Playa del Carmen (26 mi/43 km)
  • Tulum (26 mi/43 km)
Business­
  • Four meeting rooms are available for use (fees may apply)
  • Wi-Fi Internet access is available in the lobby

Ocean Maya Royale - Adults Only All Inclusive Rooms

Privilege Romance Suites
Elegant and spacious one bedroom suites featuring the same elegant and sophisticated dcor as our Privilege Jr Suites plus a completely separate living room, double Jacuzzi in bathroom. The entire above mentioned exclusive in room amenities and services included.
Standard Room
Rooms offers one king bed or one double bed with "Mexican hacienda" decoration, satellite TV with international channels, mini cooler (bottles of water daily refilled), A/C, 110 V / 220 V voltage (1 plug adapted to European standard), terrace or balcony. The safety deposit box is available with an extra cost.
Privilege Junior Suite
Elegant and spacious Junior Suite featuring sophisticated dcor, filled with luxury amenities with a private terrace overlooking the properties lush tropical gardens.
-Privilege welcome gift upon arrival.
-Early check in & late check out (subject to availability)
-Privilege Bedding Package, all beds equipped with pillow top and special linens.
-Pillow menu.
-Large LCD or plasma TV.
-DVD player and movies (available on request from the Privilege Concierge).
-Alarm Clock with IPod Player.
-Iron and board.
-Deluxe Privilege Toiletries.
-Bath Scale.
-Upgraded Mini-Bar refreshed daily with Premium drinks.
-Welcome bottle of Sparkling wine plus Chefs selection of the day.
-Privilege beach towels.
-Nightly turn down service
Maya Deluxe Honeymoon
Maya Deluxe Honeymoon. This garden or ocean view room features a king-size bed and our "Honeymoon Balcony", featuring a Romantic Jacuzzi on the balcony for two, with special amenities and decoration exclusively designed for honeymooners. Daily room service breakfast. Honeymooners will enjoy a Romantic candle lit dinner with Lobster and champagne by the beach as well as a reserved Ocean Front Balinese Sun Bed during their stay.
Maya Deluxe Room
This garden or ocean view rooms features a king size or double debs have.
All Maya Deluxe Rooms offer the following: Furnished balcony, 32" LCD Satellite TV, Air conditioning with in-room climate control, Safety deposit box, Iron and ironing board, Vanity mirror, Hair dryer, Umbrella, Mini-bar refreshed daily with soft drinks, bottled water and beer, Coffee/ tea maker, Direct dial telephone.
Privilege Deluxe Ocean View
These comfortable rooms feature excellent locations within the hotel and unbeatable views of the water. Guests can enjoy a wide range of amenities any time of day which combine upgraded amenities with the highest standards of personalized and exclusive Privilege Service. Can accommodate 3 adults. 1 king or 2 queen beds A/C Full bathroom LCD 32'' Mini-fridge/mini-bar (restocked daily with free water soft drinks and beer ) Satellite TV Coffee-maker Hair dryer Alarm clock with MP3 connection. Iron/ironing board Free safe Balcony or Terrace 110 volts.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Services
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6989 -87.0171
Area served
Municipo de Solidaridad.
Nearby airports
Cancun Internetional Airport.
Area description
The H10 hotel Hacienda Maya is located on the beachfront in the Maya Riviera, in the heart of the Mexican Caribbean, very close to Playa del Carmen, Tulum and Cozumel. The all-inclusive hotel offers a wide range of services - such as facilities for all kinds of sports and activities for all ages. H10 Hacienda Maya also provides great food, and guests can try first-class international cuisine and local specialities.

Dining

Lobby Bar
Open for coffee, cocktails, and snacks from early morning until midnight. In an open air atmosphere with free WIFI service available.
Mike's Coffee
Various coffee drinks and desserts in a coffee shop atmosphere. Modernly decorated with stone walls and leather chairs.
Privilege Dining
Reservations with priority seating in all "a la carte" restaurants. 7 am to 11 pm free a la carte room service. Privilege Breakfast in Bed. Served as part of the room service. Daily Privilege "Cook to order" Breakfast, served a la carte in Ocean Front Restaurant La Dolce Vita Restaurant (breakfast exclusively available for Privilege Guests). 1 Special organized dinner per stay (Previous reservation suggested with Concierge).
Dolce Vitta
Serving a la carte dinner in a casual ocean front atmosphere. Featuring specialties with authentic Italian flavors. Reservation required. Dinner Dress Code: Gentlemen-casual elegance is required long pants and shoes closed; Ladies-casual required long pants or skirt, night shoes or elegant sandals.
La Hacienda
Casual, International buffet dining for breakfast, lunch, and dinner. Guests can dine inside or on the open air terrace. No reservation required. Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals.
El Charro
This restaurant serves Continental breakfast, followed by snacks of hamburgers, hot dogs, and other grilled items from midday through the afternoon. In the evening, it serves an la carte dinner menu of Mexican specialties. Dinner reservations required. This restaurant also provides the beach wait service of food and drinks.
Yokoso
A la carte Japanese restaurant with four tepanyaki tables. Reservation required. Dinner Dress Code: Gentlemen-casual elegance is required long pants and shoes closed; Ladies-casual required long pants or skirt, night shoes or elegant sandals.

Meeting facilities

Meeting Info
H10 Hacienda Maya has three rooms equipped with everything required for meetings and events of all kinds. The Chichenitza, Tulum and Coba rooms can be turned into the Gran Maya, catering for up to 400 persons.

Hotel Policies

Check-in:
0300
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (48)

Ratings and reviews for Ocean Maya Royale - Adults Only All Inclusive

Overall score

3.8 / 5
5.01.0
48 out of 48
Amenities:
3.7
Room cleanliness:
4.4
Hotel staff:
4
Room comfort:
3.9
Location:
4
Value:
4

79% would recommend to a friend.

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
Comoloco
Business
Boston, MASS
Sep 17, 2014

Awesome Couple's Escape

The hotel itself is kept extremely clean, even the pool areas. Walkways have local wildlife that is very pleasant to look at but not disturb. The staff was extremely friendly and helpful, and made the experience very enjoyable. The beach was lacking a little, but a short walk away to another hotel will give you a better beach. I will visit this place again when I have the chance and highly recommend it to couples and adults who want to avoid children in their vacation. The local people, from the staff to the folks in Playa del Carmen (as well as all other attractions we visited) were extremely polite and helpful. We visited Chichen Itza and Tulum, and the guides were top notch and very knowledgeable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Use the travel agents in the hotels, their packages cost a little extra, but they really do take care of you. Transportation is guaranteed and they are very attentive with drinks and snacks, as well as your general mood and well being. Avoid using the agencies on the streets as they have very low ratings and poor customer service.

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
rmay09
Business
Austin, Texas
Aug 3, 2014

First trip w/o Kids, Will Return

PROS - All restaurants but the Italian - Beautiful resort, well maintained - 10 minute walk from a Blue Lagoon - Close to downtown CON - Beach (time of year? we went in July)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

5
5.01.0
AlyR Honeymooner
Business
Warren, Michigan
Jul 19, 2014

Amazing Honeymoon Resort

This hotel resort was perfect. My new husband I went there for our honeymoon and absolutely loved it. The food was delicious, the landscaping was immaculate, the staff was friendly, the pools and beaches were beautiful and the villas were perfect. The resort was always quiet and romantic, but also fun. There was plenty do with the sports shop there, the pools, the bars and the evening shows. Will definitely go back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

There is one restaurant that requires dressing up, which includes the guys to wear dress pants. I did not realize that so we only brought shorts. But that was ok! Because the other restaurants were all delicious so we still ate great!

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

5
5.01.0
Lindsey H
Business
Tulsa, oklahoma
Jul 9, 2014

This was our 3rd time at this resort

We work in the food and beverage industry. So we're a little picky. The food at this resort is so much better than most resorts. We love that they have 4 restraunts and they don't take reservations. We don't like being on a schedule. The staff is eager to assist, whether there's a problem or just questions. Like I said this was our 3rd time and we will be back!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
Chi town girl
Business
Chicago, Illinois
Mar 21, 2014

Couple vacation

We are an early thirties couple that went for a 7 day vacation and had a wonderful time. Staff was great, but food wasn't very good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

5th avenue is a great place to shop, dine, drink and more! Great mix of locals and tourists.

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
Sarah in STL
Business
St. Louis, MO
Oct 24, 2013

Fun relaxing getaway

Hotel is very nice. Breakfast and lunch are okay. The dinners were very good and staff was amazing. Lots of places to sit at the beach and pool, but still not crowded. People put towels on chairs to save spots even when there are signs that say not to. We still did not have trouble finding shaded spots to sit. Better resort that I thought it would be. It was a good simple trip. We spend 5 nights and 5 days and did not leave once.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
Mrs. Jimenez
Business
West Liberty, Iowa
Jul 22, 2013

Good stay

Overall, I would like to start out by saying that that this was a good trip. I read many of the review before I went on this trip and thougth that some people were being a little picky. However, I will have to agree with some reviews. The beds and pillows were not comfortable at all. The food at the buffet was not very good and the best place to eat was the italian resturant. We stayed here for a week and it was a lovely resort. The beach was a little small and the resort was a litte small however, the resort grounds were beautiful. We had been upgreaded to a Junior suite when we arrived and we didn't request it , they ust did it. the room was beautufil and we ened up in the privlege building. It was a far walk from the beach and pool but close to the lobby and other areas. The people there were nice and friendly. We had 3 days of rain and there was really noting to do but sot om the lobby and watif for it to pass. wWe went to the Xcaret park and that is a must! Very beautiful. Get the all inclusive package well worth the money spent.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

3
5.01.0
Edmunda
Business
Darien, Il
Jun 13, 2013

Some Concerns, But if Fixed, I'd give it a 4.

If you love the ocean of the Caribbean, this hotel is not for you. Very few people go in the water and there is NOWHERE to snorkel nearby. If you are a pool person, this can be a nice place for you. There are two very large pools. A few things that need to be corrected (and I am not a picky person). 1. Service was poor. For example, we ate several meals and finished before anyone asked us if we needed anything. The receptionist often had us standing there for minutes while she was in the back talking to other staff. This happened daily. Then she'd wave to us and point to a table. 2. You can't order room service for breakfast unless you have ordered the "Privileged Package". That's unheard of. The Pros: Rooms are nice. Grounds are Immaculate. The beach lounge beds are nice if you can snag one. If not, there are plenty of nice spots on the beach. Hanging out in the lobby courtyard at night is very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

3
5.01.0
Chi town girl
Business
Chicago, Illinois
May 27, 2013

Nice couples getaway

The hotel was lovely, as well as the staff. The pool, room, and resort in general was always very clean and nice. We went to the local 5th avenue (15 minute cab ride), which is a fun area of about 3 miles worth of bars, restaurants, and shops, with a good mix of locals and tourists. We also did the Tulum Xtreme trip one day and the Catamaran boat ride to Isla Murales was the best! The location of the hotel was a little far from things, if you are planning to do excursions. The worst part of the resort had to be the food. The buffets were horrible and the quality in general was very low. The best restaurant was the Japanese steakhouse, but nothing amazing. We paid extra to have a romantic dinner for two with lobster tail the last night (around $125 extra for two people) and the lobster tail was overcooked and really bad, though the server was great. Also, the included liquors and drinks were well at best, with only stale corona draft as a beer option. To upgrade to call level liquor (still not really top shelf), you had to pay and extra $30/person/day, so we did not opt for that. Considering we got this through a deal site and it was a pretty good deal, we still had a wonderful trip.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

low quality

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Review of Ocean Maya Royale - Adults Only All Inclusive

Reviewer score

4
5.01.0
Minnesotagirl2
Business
Minnesota
Feb 20, 2013

Mexico trip

This was a very nice resort. The grounds were beautiful. There was a nice beach to walk along. Our swim area was a bit rocky. Japenese and Italian restaurant were excellent. Buffet was fine most days. The buffet by the pool was not that great though. Entertainment staff was so energetic and friendly. There was dancing after the nightly show which was nice. Waitresses very nice. Bartenders could be a bit crabby at times.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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