Ko'ox La Mar Club Aparthotel

Despite my better judgement I booked Ko'ox without it having any reviews. It looked too good to be true, and it was. The location was great for dining, shopping, and the beach, but it was also directly in the middle of the nightlife. It LITERALLY sounded like our room had a DJ in it from 8pm- 5pm both nights we stayed (sat & sun). I specifically contacted them by email before I booked requesting a quiet room for our anniversary, and was assured we would be in the back of the hotel and not have any issues. False. Our room was on the 2nd floor, and our balcony was directly over the street. We heard EVERY car, every conversation, and every word and beat to all the music being played. Never been so annoyed. Room looked great, and was full of amenities, but there were ants non stop in the bathroom, the water filter leaked constantly, the sheets kept coming off of the bed, and they gave us 1 face towel, 1 hand towel, and 2 bath towels. I called requesting 2 more face towels and bath towels, because our sink faucet leaked every time you turned it on all over the counter and I had to use our towels. After several calls I received 2 face towels the next day and was told they could not give us any more towels that housekeeping came every THREE days, and they would give us new ones. I was livid. After a night of no sleep, by the 2nd night we called and the front spoke NO English and said to call at 9am. My bf finally talked enough broken Spanish to get us a key to another quieter room just to sleep in. Upon checking out we asked for them to call a taxi, and that was unsuccessful as well. The place looks great, and the pool and view were nice, but unless you are 18 and staying up until 5am this is not romantic at all. The customer service was awful. Do not make the same mistake I did. Read and trust the reviews.