$78 Avg/night
Rate and special offer based on Check-in: May 31, 2015 Check-out: Jun 1, 2015

Illusion Boutique Hotel By Xperience Hotels - Adults only

3 stars
View map of Calle 8 Norte, entre 5ta Ave y ZFM Lote 10, Playa del Carmen, 77710

Hotel Overview

Reviewer score
4.1
out of 5
98 reviews
Ok room, great location!

Rooms are pretty basic, although having the fridge was very nice. Our bathroom had ants on the... See full review

  • Jamn
  • Feb 3, 2015
great hotel

the hotel is great. location is perfect, hotel is very clean , staff is nice, walking distance to... See full review

  • ernesto b.
  • Jan 5, 2015
Playa del Carmen boutique hotel with inner courtyard, rooftop pool
The Illusion Boutique Hotel is strategically located on the main drag in downtown Playa del Carmen, offering easy access to the beach and the city. The small hotel mixes Asian and Italian elements for a unique effect. The five-story, 41-suite beauty offers free Wi-Fi Internet to all guests, a rooftop freshwater swimming pool and sunbathing area and poolside bar.
Highlights:
  • Centrally and conveniently located in downtown Playa del Carmen
  • Unique mix of Asian and Italian decor and architecture
  • Free Wi-Fi Internet
  • Dive shop on site for certification and trips (fees apply)
  • Close to the beach and shopping outlets at 5th Avenue
Rooms:

Most rooms at Illusion Boutique Hotel include marble floors and bathrooms, terraces overlooking the bustling Fifth Avenue, the atrium patio or ocean. Upscale, modern amenities include in-room climate control, TV, phone, safe and mini bar. Free Wi-Fi Internet access is also available. The interior atrium patio showcases whitewashed, arching entranceways, bamboo railings, decorative rock walls, a seating area and variety of native plant species.

Features:

Walk out onto the streets of Playa del Carmen for a day of exploring, people watching and shopping. The front desk can assist in day trips to the nearby Mayan ruins or book reservations at top-notch restaurants or clubs in the area. The rooftop features a large terrace with beautiful views of the Caribbean Sea. Guests can also have soothing massages on site or savor delicious breakfast every morning, at Nuestra Casa restaurant.

Transportation
  • Cancun International Airport
Attractions
  • Xel-Ha (18 mi/30 km)
  • Tulum Ruins (37 mi/61 km)
Business­
  • Free Wi-Fi Internet is available

Top hotels

Illusion Boutique Hotel By Xperience Hotels - Adults only Rooms

Mirage
Features:

  • 330 sq. ft. 1 king size bed or 2 queen beds available upon request
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Mirage with Balcony
    Features:

  • 330 sq. ft. with 1 king bed
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Prestige
    Features:

  • 426 sq. ft. with 1 king bed and a convertible futon
  • Terrace
  • Pool and ocean view
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Wake up calls on request
  • Microwave oven
  • Coffee Maker
  • Cabana Vision
    Each room is decorated uniquely with a flare of Indonesian furniture..
    The 5th floor offers:
  • 440 sqft luxury rooms with a king size bed
  • Spacious terrace
  • Remote control A/C
  • VOIP phone
  • In room safe
  • Mini bar and tea and coffee making facilities
  • High speed internet access is also available
  • Ceiling fan
  • Solarium with wet bar and pool only a few steps away

  • Amenities

    • WiFi
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Elevators
    Activities
    Outdoor pool
    Spa
    Solarium
    Dining
    Bar/Lounge
    Restaurant
    Services
    In-Room Safe
    Doctor on call
    Internet
    WiFi

    Hotel Policies

    Check-in:
    1:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

    Ratings and reviews for Illusion Boutique Hotel By Xperience Hotels - Adults only

    Overall score

    4.5 / 5
    5.01.0
    13 out of 98
    Amenities:
    3.8
    Cleanliness:
    4.8
    Hotel staff:
    4.5
    Comfort:
    4.6
    Location:
    4.9
    Value:
    4.8

    92% would recommend to a friend.

    Sort by:
    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    Traveling Tom
    Business
    Charlotte, NC
    Oct 8, 2012

    Friendly staff in convenient location for walking

    My 2nd time staying in this hotel. Really enjoyed the location and the staff is very attentive, friendly, and accomodating. 24 hour security as well. Steps to the beach and excellent beach clubs, as well as all the shops & restaurants on 5th Ave. Also, if you take the nice $9 ADA bus from the airport, you can walk the 5 blocks to the hotel from bus station easily, then just cab back to the airport on your return.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    Highly recommend many restaurants off the streets running from 5th Ave, and also on 10th Ave... explore.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    Traveling Tom
    Business
    Charlotte, NC
    Jun 11, 2012

    Wonderful Staff in a great location for walking everywhere

    Will definitely stay at this hotel again. Staff is amazing, all extremely friendly, and very attentive. Hotel is very clean and tidy, right near the middle of town & right off beach. Very secure as someone always at the desk when I entered even late night. Open air area in middle of hotel to sky and the roof, where a small wade pool and lounge chairs await. Opt for the contential breakfast that comes w/ juice, coffee, tea yogarts w/ topings, and attendents served fruit in a canister w/ bread and/or pastry on individual trays.. hearty enough to begin the day. Was surprised to return to my room one day and find it decorated w/ ballons all about my bed for my birthday. This hotel values their guest and it shows. Can't wait to return.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Entertainment tip: Short walk from hotel

    Hit the side streets as much there as well as was surprised to find so many places on those streets as well. Some open after midnight when the main Fifth Ave. starts to get deserted.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    Pollita
    Business
    Virginia, USA
    Nov 21, 2011

    Best value for your money!

    I come to playa at least 6 times a year,this is my first time staying at this hotel, but I will be back.It is well worth the money to upgrade to the roof top king rooms,they are EXCELLENT! The pool is not meant for "swimming",it is a wade pool to cool you off, but is really nice! The breakfast only consists of toast with jam,fruit,yogurt and some kids cereal,so save your money and walk to the beach and eat one of the very affordable and yummy hot meals by the sea.I would really recommend staying here,the staff are great!The elevator was broken while I was there.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Money-saving tip: Short walk from hotel

    There is a fridge in each room, buy your alcohol and some snacks at either the local Walmart or little deli mart and stock up so you can eat from the room while you're laying out on the rooftop. There is no restaurant/bar here.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    daddybear
    Business
    edmonton canada
    Jun 20, 2011

    great location &I friendly helpful staff

    I stayed at Illusion Hotel while on vacation with family that were staying at a 5 star resort down the road. after seeing there rooms I was glad I was not able to book a room there. I enjoyed the location 1/2 block to beach 1/2 block to 5 Ave. with great shopping, restaurants, street entertainment, great to just people watch, I hope to return again soon.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    the upper rooms are a little nicer 3rd 4th floor.especially the pool level as your room has plenty of light and are not facing into the court yard. I upgraded to the 3rd floor as the lower rooms were to closed in for me. All room are clean and well kept. only short coming is the pool is a wading pool 3ft deep,

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    MikeMaltMan
    Business
    NYC
    Mar 28, 2011

    Perfectly adequate hotel, great location

    The hotel:* perfect location (just off the 5th Ave action, 1 block from beach, 5 blocks to ADO bus station, 8 blocks to ferry)* free wifi (good speeds)* friendly staffMy room:* firm King bed* AC + ceiling fan* safe deposit box* futon (~queen)* 19" tube w/ cable* fridge (had some soft drinks, not free)* decent restroom -- good shower, no bath* enough AC plugs around to charge my junk* no bugs[...]

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    Carboncitos (4th Street | Between 5th and 10th Avenues) has an amazing happy hour (3p or 4p til 6p): 2 tacos, chips, salsa, margarita for 36 pesos (that's $5 w/ tip). YUM!

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Christine xo
    Business
    Maine
    Mar 7, 2011

    Location, comfort, and staff

    This pretty hotel is in the heart of it all, but just enough away to make it a peaceful setting. It's small, tropical ambiance gave me the feeling of coming home at the end of my explorations. The beach is just steps from the entrance. Ave. 5 where great food, shopping, bars are steps away and at your fingertips. I won't hesitate to go back.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    EvaS
    Business
    Vancouver, BC
    Jan 4, 2011

    Great hotel with spectacular staff

    This was a great hotel but what set it apart was the front desk staff which were outstanding. Soo nice and helpful it was like family. The rooms were great and big and the location was perfect.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    Try La Mission on 10th Ave, its awesome.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    EvaS
    Business
    Vancouver, BC
    Jan 4, 2011

    Great hotel with spectacular staff

    This was a great hotel but what set it apart was the front desk staff which were outstanding. Soo nice and helpful it was like family. The rooms were great and big and the location was perfect.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    Try La Mission on 10th Ave, its awesome.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    1
    5.01.0
    Anonymous
    Business
    New York, NY
    Sep 25, 2009

    Where were the amenities?

    This hotel had potential. It was in a great location near restaurants and shops and less than a block from the beach...but it went downhill from there. All of the amenities listed on the Orbitz site were either lacking or non-existent. The pool on the roof was tiny and dirty because the filter was never turned on. Yes there was a poolside bar, but it was empty and there was never any staff there to serve anyone. Restaurant?? none. Spa?? none. Room Service?? none. Internet?? yes...there was one computer in the non-air-conditioned lobby. My room was bleak with no furniture except a rattan tv stand. There wasn't even a chair to sit in. As for security...I never saw anyone. In fact we saw guests go behind the desk in the lobby to get their own keys to their rooms when there was no one manning the desk.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Cleanliness:
    2
    Hotel staff:
    2
    Comfort:
    1
    Location:
    4
    Value:
    2
    Trip purpose:

    Business

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    5
    5.01.0
    Jillayn
    Business
    La Crosse, WI
    Sep 23, 2009

    Unbeatable accomadations for cost

    This is a quaint hotel in the heart of Playa but not on such a busy street. It was steps away from the beach and other attractions. The staff was wonderful and very helpful. The hotel is clean and charming and I would definitely recommend it. I felt that this was a very safe hotel as I was traveling alone.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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