Illusion Boutique Hotel By Xperience Hotels - Adults only

Hotel staff is friendly and keep the rooms very clean. Location is fantastic, out the door one direction leads directly to the beach and to the center of the main strip in the other. Each is a (literally) 30 second walk. Pool is small but relaxing. Lacks in ameneties (we did go late in the season, mid august). No bartender at the pool, no fitness center. Its basically just a room, but thats all you will need in this area!! Overall a fantastic experience.

There was no complimentary breafast or even coffee. When I asked about it, they looked at me like I was crazy. It was just a room stay in. Nothing more.

Our hotel was in a perfect location in Playa Del Carmen, we were 1/2 block from the beach and a 1/2 block from 5th street. The staff at the Illusions hotel are very helpful with helping us make arrangements for tours and where to eat,[...]is a good source of information, he also helped us make reservations for our aniversary dinner. We were there for 14 nights each day we had a different towel arrangement on our bed when we returned to our room. The pool on the roof is small and not very deep, however it was relaxing,very few other hotel guests used the pool area

I stayed at the Illusion for all 10 days of my trip to Playa with my boyfriend based on orbitz reviews and glad I did. I strolled past several of the other places I had considered and they definitely lacked the location, comfort, service and rooftop pool offered at Illusion. I was greeted by Cesar upon arrival , check in was easy, $50 deposit and away we were. [...] works the desk at night and very helpful. We also took advantage of the $30 massages. I think everyone should be aware that the first week of January is a House music festival and you can definitely hear the street/club music depending on your location. Also, for first timers, there is a comfortable bus shuttle from the airport to playa for $9 per person. or you can take a shared van for $28 per person.

Behind the desk was an aggressive real estate lady who literally hounded us every time we walked by the desk to go on a "free" trip in exchange for attending a time share meeting. Luckily, we had been forewarned about these events, as we heard it was a nightmare. This woman would not take NO for an answer. So it literally was uncomfortable to pick up and leave our key every time we left the hotel. Also, the pool was small and not a real pool...maybe a wading pool, about 4 times the size of a bathtub. The images on Orbitz and their website are misleading by the way they are shot. The "complimentary" cocktail is a can of beer. Our chain lock on the door was also broken, but I felt safe since it was a loud/happening part of town. The other thing we did not realize is that beachfront is allocated to hotels and this particular hotel is in front of a part of the beach that is rocky and hard to swim at, whereas there were lots of other beachfronts surrounding/hotel sections that did not have this issue. Also, no parking with this hotel was a big hassle the first night we arrived, probably try to arrive in daylight if you are coming by car and staying here. Overall, I would not recommend this place.

The Illusion Boutique Hotel in Playa is in an excellent location for all of Playa's activities. It is a very short walk to the beach, and close to the ferry terminal (to Cozumel). Even though it is centrally located, the rooms are quiet and comfortable. The hotel is nicely decorated and has a roof top terrace with bar and pool. The roof top provides a wonderful view of the ocean. The staff was very friendly and helpful. I will stay at the Illuision Boutique when I return to Playa.

The Illusion Boutique was everything & more ! The hosts...genuine & welcoming to the extreme ! Room was fastidiously clean at all times...Roof top pool/lounge area offered wonderful ambience & amazing views...Never crowded....Just steps to phenomenal beaches & all the action on the famous Quinta Avienda shopping area...Loved everything about The Illusion & wouldn't hesitate to return

The Illusion Hotel was wonderful. The rooms were spacious, the water and a/c worked well, the rooftop terrace was beautiful. There were only a few people in the hotel (due to hurricane season and a bad economy) and the front desk had my dinner delivered up to the rooftop terrace so I could watch the sunset. The food at the restaurant was very tasty and reasonably priced. The only problem I had was when I asked to check out late (at 2 p.m., rather than noon). They tried to charge me $20 extra to stay 2 more hours-- and there were only a handful of people in the hotel to start with! I was very disillusioned by that. However, overall, my experience was a very positive one. They are in the best location in Playa. Right next to a gorgeous beach. I'd recommend this hotel. Just make sure you get their policies stated up front!

Excellent location, less than one block from 5th towards the ocean. You can walk anywhere in less than 10 mins. The beach is less than 1 min! Nice size room, would be nice to have a few more drawers to put clothes for longer stays. We stayed 7 days & made it work. Small but useable balcony. Nice sized shower with plenty of HOT water! Continental breakfast is average or you can have eggs / omlette cooked to order pretty inexpensive. We did this a few days then found other breakfast options to change things up. Nice rooftop views, pool, & bar, we didn't really use this much though. No noise issues from the activities on 5th ave. Currently construction accross the street, but should be short lived & they didn't start too early. Overall very nice stay & would go back or recommend this hotel.

The Illusion Boutique hotel was a great find! You really cannot get better in Playa del Carment for the price and location. The hotel is just off the strip known as Avenida Quinta and literally a half block walk to the ocean. The rooms were clean with warm water, good pressure and a working air conditioner. There was a refrigerator and microwave which is great for bringing take out, water and cervezas home. Our bed was a bit on the firm side but that is the only complaint I have. The hotel staff is very friendly and accommodating. We especially found Dorel and Javier great hosts who helped us.