Illusion Boutique Hotel By Xperience Hotels - Adults only

3 stars
View map of Calle 8 Norte, entre 5ta Ave y ZFM Lote 10, Playa del Carmen, 77710

Hotel Overview

4.1/5

Overall score

94%

Would recommend

Amenities:
3.6
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.2
Location:
4.7
Value:
4.4
Playa del Carmen boutique hotel with inner courtyard, rooftop pool
The Illusion Boutique Hotel is strategically located on the main drag in downtown Playa del Carmen, offering easy access to the beach and the city. The small hotel mixes Asian and Italian elements for a unique effect. The five-story, 41-suite beauty offers free Wi-Fi Internet to all guests, a rooftop freshwater swimming pool and sunbathing area and poolside bar.
Highlights:
  • Centrally and conveniently located in downtown Playa del Carmen
  • Unique mix of Asian and Italian decor and architecture
  • Free Wi-Fi Internet
  • Dive shop on site for certification and trips (fees apply)
  • Close to the beach and shopping outlets at 5th Avenue
Rooms:

Most rooms at Illusion Boutique Hotel include marble floors and bathrooms, terraces overlooking the bustling Fifth Avenue, the atrium patio or ocean. Upscale, modern amenities include in-room climate control, TV, phone, safe and mini bar. Free Wi-Fi Internet access is also available. The interior atrium patio showcases whitewashed, arching entranceways, bamboo railings, decorative rock walls, a seating area and variety of native plant species.

Features:

Walk out onto the streets of Playa del Carmen for a day of exploring, people watching and shopping. The front desk can assist in day trips to the nearby Mayan ruins or book reservations at top-notch restaurants or clubs in the area. The rooftop features a large terrace with beautiful views of the Caribbean Sea. Guests can also have soothing massages on site or savor delicious breakfast every morning, at Nuestra Casa restaurant.

Transportation
  • Cancun International Airport
Attractions
  • Xel-Ha (18 mi/30 km)
  • Tulum Ruins (37 mi/61 km)
Business­
  • Free Wi-Fi Internet is available

Illusion Boutique Hotel By Xperience Hotels - Adults only Rooms

Mirage
Features:

  • 330 sq. ft. 1 king size bed or 2 queen beds available upon request
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Mirage with Balcony
    Features:

  • 330 sq. ft. with 1 king bed
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Prestige
    Features:

  • 426 sq. ft. with 1 king bed and a convertible futon
  • Terrace
  • Pool and ocean view
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Wake up calls on request
  • Microwave oven
  • Coffee Maker
  • Cabana Vision
    Each room is decorated uniquely with a flare of Indonesian furniture..
    The 5th floor offers:
  • 440 sqft luxury rooms with a king size bed
  • Spacious terrace
  • Remote control A/C
  • VOIP phone
  • In room safe
  • Mini bar and tea and coffee making facilities
  • High speed internet access is also available
  • Ceiling fan
  • Solarium with wet bar and pool only a few steps away

  • Amenities

    • WiFi
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Elevators
    Activities
    Outdoor pool
    Spa
    Solarium
    Dining
    Bar/Lounge
    Restaurant
    Services
    In-Room Safe
    Doctor on call
    Internet
    WiFi

    Hotel Map

    20.6256 -87.0724
    Area served
    Playa del Carmen, Cozumel, Isla Mujeres, Cancun, Xcaret, Xplor, Xelha, Tulum, Puerto Aventuras, Playacar.
    Nearby airports
    Cancun International Airport (CUN): Approximate driving time is 45 minutes.
    Area description
    Located in the heart of the cosmopolitan Playa del Carmen, at the intersection of the famous "Quinta Avenida" Fifth Avenue and 8th Street North, both a packed with upscale fashionable stores, boutiques, cafes and restaurants bars. * A few yards from the pristine sand beach and turquoise sea waters. * In the entertainment district. * Full-service health spa in walking distance. * Close to Banks and ATM machines. * Nearby the most popular walking shopping street "5th Avenue".

    Hotel Policies

    Check-in:
    1:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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    Guest Reviews (93)

    Ratings and reviews for Illusion Boutique Hotel By Xperience Hotels - Adults only

    Overall score

    4.1 / 5
    5.01.0
    93 out of 93
    Amenities:
    3.6
    Cleanliness:
    4.5
    Hotel staff:
    4.6
    Comfort:
    4.2
    Location:
    4.7
    Value:
    4.4

    94% would recommend to a friend.

    Sort by:
    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    scottiem
    Business
    Wisconsin, USA
    Mar 1, 2012

    long weekend

    we loved the hotel. we stayed on the rooftop suites. the room was large and comfortable. it was close to everything. the staff was great! will definitely be back if

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Alissaj
    Business
    Minneapolis, MN, USA
    Mar 13, 2012

    Excellent Location!

    Great value for the price! Just steps from the ocean and shops - Very helpful staff - Would NOT purchase the breakfast with the hotel - there are too many great restaurants to try in the area - FYI only ocean view rooms are an upgrade to the rooftop deck area - Worth the upgrade:)

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    We loved our sunset dinner at "Fusion" located on the beach - Also great dinner on 5th at Venta

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Don Roberto
    Business
    Michigan, USA
    Mar 30, 2012

    Illusions Boutique Hotel

    Fantastic location--steps away from the tacky restaurants and souvenir shops on Fifth Avenue and half a block from a great beach. The staff tries very hard to please, and usually does. Otherwise, this hotel is about on par with a decent, $60-a-night Best Western or La Quinta just off some interstate. The continental breakfast that came with our package consisted of toast, fruit, cereal and pound cake, and was disappointing. Contrary to advertising, the hotel does allow children and does not have its own beach club. Instead, it gives vouchers for the Mosquito Beach Hotel beach club, which is at the end of the block and is quite posh.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    Try Babe's, a Thai noodle place on 10th St. Further afield, we like Alux--so-so food, but a great setting--and La Cueva del Chango. The Chango has moved on, but the ambience is nice and the food is good.

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    vands
    Business
    Austin, Texas
    Apr 30, 2012

    first romantic getaway

    We chose this hotel as its very close to the 5th Avenue-playa del carmen's downtown and also because its close to the beach. Everything was pretty close and we didnt have to walk much for anything...Restaurants, travel reservations(for tulum/xel-ha/chitchen-itza etc., tours), shopping..Staff were friendly and they helped us in booking a cab going back..But our room didnt have much ocean view. We cared less as we were out most of the time..We paid a little extra for room with balcony but we realized later it was not necessary as we never really used it..There is a small pool on the top floor. Breakfast was ok..Not great..There is a bus station close to the hotel too..Minutes walk...So you can take a bus from airport to the bus station which is much cheaper than a cab...

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    3
    Hotel staff:
    5
    Comfort:
    3
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    In Playa Del Carmen Downtown..Very close to the beach, playa's downtown and attractions and hotels....

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    santander
    Business
    Chicago
    Dec 16, 2012

    Good for the price

    We stayed 3 nights and it wad a good experience. Close to beach and you can get in the Mosquito club for free. Good continental breakfast. The room wasn' t very clean the first day but it was ok the rest. It always smell weird. Overall good for what you pay

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Cleanliness:
    2
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    mexico sun lover
    Business
    Milwaukee
    Apr 6, 2013

    close to beach & 5th Ave.

    My family of 4 stayed one weak. It was a great location. Plan to pay more for everything if you book in downtown Playa Del Carmen; it caters to Europeans and the wealthy. Great place to people watch. Bring your 4 inch heels and a thong bikini! If you want to shop, and have money to blow this is the place.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    5
    Value:
    3
    Trip purpose:

    Business

    Money-saving tip: Short walk from hotel

    Buy your own beer and wine at Walmart. Ice can be brought each day at store next to hotel for $2. Buying drinks out is very costly.

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Hiker Chris
    Business
    Colorado
    Apr 29, 2013

    In the heart of PLaya del Carmen action

    Hotel was very nice. Staff is superb. Room did not have a clock which was inconvenient. There was no parking close be which we did not realize until we had spent a great deal of time driving around the one way streets. Ending up parking 2.5 blocks away which was fine, just would have been nice to know ahead. You cannot drive any closer to the hotel than 2 blocks. Restaurants and shops and the beach are all around the Illusion making it a great place to stay. Breakfast was terrific.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    Be sure to sample the wonderful tequila flavors at the Tequila Factory.

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Hfpq
    Business
    Puerto Rico
    Sep 3, 2013

    Location location location

    Clean comfy and great location. 4th floor is the best in front of the pool with great views. Diana our concierge was very helpful as well as the rest of the staff. Very close to the beach. 2 minutes walk max. And great restaurants around. Will definitely come back.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Money-saving tip: Not Applicable

    Change pesos before getting to Playa or at a bank. Restaurants will charge you more than the actual market change.

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    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    LibbyVictor
    Business
    Israel
    Sep 21, 2013

    Good experience

    The staff was great with us. The rooms are spacious and the shower is great. We didn't like that the windows were overlooking the corridor, but it's great decision for the price.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Pipiolos
    Business
    Mexico
    May 30, 2014

    Perfect location in Playa del Carmen

    This hotel is just a few steps from the beach and from 5th avenue. Staff is super friendly, willing to help all the time, I will stay there my next trip to Playa del Carmen

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    There is a wonderful place to have dinner, one block away on the fifth avenue. The place is called Ula Gula, you should try the 4 cheese pasta. It's wonderful!

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