Illusion Boutique Hotel By Xperience Hotels - Adults only

3 stars
View map of Calle 8 Norte, entre 5ta Ave y ZFM Lote 10, Playa del Carmen, 77710

Hotel Overview

4.1 /5
Overall score
94%
Would recommend
Amenities:
3.6
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.2
Location:
4.7
Value:
4.4

The Illusion Boutique Hotel is strategically located on the main drag in downtown Playa del Carmen, offering easy access to the beach and the city. The small hotel mixes Asian and Italian elements for a unique effect. The five-story beauty offers free Wi-Fi Internet to all guests. Property has a rooftop that has a spectacular large terrace with magnificent view over the Mexican Caribbean, a relaxing dipping wet lounge where you can bask in the sun and a holistic room for enjoying massages.

Rooms

Most rooms at Illusion Boutique Hotel include marble floors and bathrooms, terraces overlooking the bustling Fifth Avenue, the atrium patio or ocean. Upscale, modern amenities include in-room climate control, TV, phone, safe and mini bar. Free Wi-Fi Internet access is also available. The interior atrium patio showcases whitewashed, arching entranceways, bamboo railings, decorative rock walls, a seating area and variety of native plant species.

Property features

Walk out onto the streets of Playa del Carmen for a day of exploring, people watching and shopping. The front desk can assist in day trips to the nearby Mayan ruins or book reservations at top-notch restaurants or clubs in the area. The rooftop features a large terrace with beautiful views of the Caribbean Sea. Guests can also have soothing massages on site or savor delicious breakfast every morning, at Nuestra Casa restaurant.

Highlights
  • Centrally and conveniently located in downtown Playa del Carmen
  • Unique mix of Asian and Italian decor and architecture
  • Free Wi-Fi Internet
  • Dive shop on site for certification and trips (fees apply)
  • Close to the beach and shopping outlets at 5th Avenue
Nearby attractions
  • Xel-Ha (18 mi/30 km)
  • Tulum Ruins (37 mi/61 km)
Business
  • Free Wi-Fi Internet is available
Transportation
  • Cancun International Airport
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Illusion Boutique Hotel By Xperience Hotels - Adults only Rooms

Mirage
Features:

  • 330 sq. ft. 1 king size bed or 2 queen beds available upon request
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Mirage with Balcony
    Features:

  • 330 sq. ft. with 1 king bed
  • High-speed Internet
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Prestige
    Features:

  • 426 sq. ft. with 1 king bed and a convertible futon
  • Terrace
  • Partial ocean view
  • TV with cable/satellite
  • Refrigerator
  • A/C with remote control
  • Hairdryer
  • In-room safe deposit box
  • Ceiling fan
  • Wake up calls on request
  • Coffee Maker
  • Cabana Vision
    Each room is decorated uniquely with a flare of Indonesian furniture..
    The 5th floor offers:
  • 440 sqft luxury rooms with a king size bed
  • Remote control A/C
  • VOIP phone
  • In room safe
  • Mini bar and tea and coffee making facilities
  • High speed internet access is also available
  • Ceiling fan
  • Amenities

    • WiFi
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Elevators
    Activities
    Outdoor pool
    Spa
    Solarium
    Dining
    Bar/Lounge
    Restaurant
    Services
    In-Room Safe
    Doctor on call
    Internet
    WiFi

    Hotel Map

    20.6255 -87.0726
    Area served
    Playa del Carmen, Cozumel, Isla Mujeres, Cancun, Xcaret, Xplor, Xelha, Tulum, Puerto Aventuras, Playacar.
    Nearby airports
    Cancun International Airport (CUN): Approximate driving time is 45 minutes.
    Area description
    Located in the heart of the cosmopolitan Playa del Carmen, at the intersection of the famous "Quinta Avenida" Fifth Avenue and 8th Street North, both a packed with upscale fashionable stores, boutiques, cafes and restaurants bars. * A few yards from the pristine sand beach and turquoise sea waters. * In the entertainment district. * Full-service health spa in walking distance. * Close to Banks and ATM machines. * Nearby the most popular walking shopping street "5th Avenue".

    Hotel Policies

    Check-in:
    1:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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    Guest Reviews (98)

    Ratings and reviews for Illusion Boutique Hotel By Xperience Hotels - Adults only

    Overall score

    4.1 / 5
    5.01.0
    98 out of 98
    Amenities:
    3.6
    Cleanliness:
    4.5
    Hotel staff:
    4.6
    Comfort:
    4.2
    Location:
    4.7
    Value:
    4.4

    94% would recommend to a friend.

    Sort by:
    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    3
    5.01.0
    Anonymous
    Business
    NY, NY
    Nov 23, 2009

    Small & charming but under construction

    The good stuff first - this is a charming little hotel in a perfect location and friendly staff. Free internet and wi-fi. The not-so-good - The pool is MUCH smaller than it looks in the picture and reeks of chlorine so we did not use it. Part of the hotel was under construction throughout our stay (day AND night)which made it a noisy stay. They did accomodate us with a baby crib and the breakfast is a nice perk. Don't go for the upgrade to a room with a private balcony - they all have it... Overall we would recommend this hotel but only on the 4th floor and check regarding the construction ahead of time.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    100% Natural is our favorite restaurant - healthy yummy food and great service/prices.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    3
    5.01.0
    Cchamb
    Business
    Orlando, FL, USA
    Aug 24, 2011

    Good location and room for the price, but the amentities need improvement

    I just got back from a 5 night stay at the illusion boutique hotel in playa del carmen and stayed in the luxury rooftop room. The staff was very friendly and helpful and our room was nice and spacious. We were on the top floor so our glass door opened to the patio which had suntanning chairs and a small pool. If it weren't for the room i probably would have given this hotel a worse review, but since it was big and had the large bed, futon, refrigerator and microwave i was happy with my hotel choice. Other than the room, the pool was small and was only 2 feet deep, they claim to have a bar (which they do) but it is not open yet so there is no one working at it and there is no option to buy drinks or food. the breakfast was small and was nothing more than a loaf of bread for toast, a fruit plate, and sometimes small boxes of cereal or yogurt. for the extra 8 or so dollars per day per person it is definitely not worth it. They do have wireless internet throughout the hotel which is nice and they have a computer next to the lobby for public use but it is old so do not expect to be able to do anything other than surf the internet. The staff and location were both great. the hotel is right on the corner of 8th street and 5th ave which is right in the middle of everything going on. Overall, the location and staff were both great but the hotel has a lot of things missing that would have made our stay much more enjoyable. if you are looking for nothing more than a decent room to stay in without spending a lot of money then i would recommend this hotel if you are planning on booking a luxury rooftop room. otherwise, if you want a hotel with additional amenities i would keep looking even if it means staying in a nicer hotel but getting a standard room

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    4
    Value:
    3
    Trip purpose:

    Business

    Money-saving tip: Short walk from hotel

    Try to eat at restaraunts or buy from shops that are a little off of 5th ave instead of directly on 5th ave. The price drops significantly and you will get much more for your money in almost anything you are planning on buying.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    3
    5.01.0
    *G*
    Business
    houston,tx
    Sep 26, 2009

    good value

    Hotel was clean, had a fridge, and good water pressure. It was right in the middle of everything. Very good value.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Money-saving tip: Not Applicable

    try to book a car through the site you booked your hotel on. Its cheaper that way. Many of these guys will charge you a higher rate.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    HHHHH
    Business
    philadelphia, pa
    Mar 25, 2014

    vacation with partner

    Great location -1/2 block from the beach & 1/2 block from 5th, where restaurants & stores etc are located. 1 block from Taxi stand & a few blocks form the ferry. Clean. Adults only, too, if you are looking to stay away from the family/children energy...lol. The only problem with this trip was that i wish Cheap Tickets had something set up to keep up with hotel "news", because there was construction next to & across the street from the hotel. Lying out on the roof next to the pool was not the quietest during the week due to this...but we had the beach to go to. Also, the "roof" bar next to the pool was NEVER open, but again, we did not want to sit around the hotel all of the time...

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    JKH
    Business
    NJ
    Jan 23, 2010

    Nice Value Hotel

    Very nice and friendly. 1/2 block to beach but during the week we were there all 15 blocks of town were under beach restitution. Looked great as we were leaving. Our room was noisy with occasional kitchen noise, loud neighbors. Roof pool was nice but needed umbrellas. Continental breakfast was simple but good with eggs as an additional cost. This place is in the center of the best parts of Playa del Carmen

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    judass67
    Business
    Rosenberg, TX, USA
    Aug 23, 2011

    Adult Family Vacation

    Staff was wonderful, concierge Mahatma is the BEST!!! Location is the BEST!! just about a block from the beach! only problem was we booked 2 queen beds and when we arrived we had one King bed. They put an extra twin bed. We offered to pay more for another room they said it was not available, but as soon as it was they would give us the room. They did not, even though I noticed that 2 doors down a few days later a room was unoccupied. Other that it was Great. They gave us private airport transportation for the price of a taxi.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    we dined where the locals do and the food was awesome and very inexpensive. There is a Walmart about 15 min walk so you can stock up your mini bar. (cokes, beer, snacks etc…)Take a taxi back with you groceries for about 3 dollars or less..

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    KathrynM
    Business
    Reno, NV, USA
    Oct 30, 2011

    Great Location, Great Value!

    My husband and I selected this hotel for our first trip to Playa del Carmen. First, the location is fantastic! It is on Calle 8 between the beach and 5th Ave which is where all of the shops and restaurants are loc ated. Just take the ADO bus from the airport and walk north on 5th Ave to Calle 8 then turn right. We were greated nicely at the front desk and offered two bottles of ice cold water when we checked in...nice touch! Our room was large by Mexico standards, clean, and had a refrigerator and a safe. There was a purified water dispenser on every floor of the hotel to keep our water bottles full, another nice touch. There was also a tea/coffee station in the lobby throughout the day and evening. The hotel is "adults only" which my husband and I prefer. My only gripe about the service was one night when a group of guests were sitting outside talking very loudly until 2am. I was very frustrated that the hotel staff didn't bother to do anything about them, and I finally had to approach the group myself and ask them to please go inside a room. Other than that, the staff were very knowlegable and friendly, and Playa del Carmen is a wonderful place to vacation. My husband and I spent a day in Cozumel which was a waste in my opinion unless you're going snorkeling or fishing. Tulum was amazing...I suggest downloading a podcast and touring at your own pace because the guided tour is expensive (my husband and I are budget travellers!) Our vacation was limited a little by the threat of hurricane Rina (which ended up being a tropical storm) so we are planning on going back and going to Xcaret and Chichen Itza.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    JPRick
    Business
    Australia
    Nov 17, 2011

    Four day getaway from Belize

    We were disappointed with the room we booked when we arrived. We'd imagined a bigger balcony, i.e. something wider than one seat, and not of an ordinary Street. SO we upgraded to a Suite. It was amazing and not expensive. That made our stay. Well, that and the staff. The first room, and the one we ended up with, were clean, new and very well presented. Every day the towels were shaped into different animals. It's a small thing, but emblematic of the nice service we got.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Nightlife tip: Short walk from hotel

    Check out the beach in front of the hotel in the evening. And the clubs along the beach. It's a lovely beach, and plenty of music to choose from there.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    mwilk311
    Business
    Dallas, TX, USA
    Dec 22, 2011

    Playa Trip

    The rooms are clean and friendly staff. Not a 5 star hotel by any means but they certainly don't charge like they are.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    3
    Comfort:
    4
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

    Sightseeing tip: Short walk from hotel

    Spend your days on the beach at the Playa Maya. Excellent staff good food and great prices.

    Review of Illusion Boutique Hotel By Xperience Hotels - Adults only

    Reviewer score

    4
    5.01.0
    Hate Cold Weather
    Business
    Berks, PA, USA
    Dec 27, 2011

    A Great Place

    The motel was clean and beautiful. I loved the plants in the inner courtyard and the rooms were nice with a good shower and comfy bed. The pool was perfect for cooling off and the view was wonderful from the roof. We loved the location - so close to the beach and all the 5th Avenue action. We would definitely recommend this place.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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