$322 Avg/night
Rate and special offer based on Check-in: Jan 4, 2015 Check-out: Jan 7, 2015

Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

3 stars
Avenida Xaman-Ha Lote Hotelero No. 2, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.0
out of 5
106 reviews
Great place to stay

From the moment we arrived to our check out everything was great. Our only issue was that the safe... See full review

  • JTEZY
  • Nov 15, 2014
Excellent

Had a great trip room clean and comfy beach is best ever and food was good. See full review

  • Playa lady
  • Sep 14, 2014
All-inclusive Caribbean complex reflects beauty of its surroundings
The Iberostar Tucan & Quetzal complex combines two all-inclusive resorts in one. The complex is located 45 minutes from the Cancun International Airport and is near Playa del Carmen. The complex boasts tropical jungle gardens, seven restaurants, including two buffets, seven bars and lounges, lake pool, Jacuzzi, children's pool and an adult-only swim-up bar with waterfall. The large stretches of white sand and beautiful turquoise waters make the Iberostar Tucan & Quetzal a spectacular place to soak up the sun.
Highlights:
  • Two resorts in one
  • Adults-only swim-up pool bar
  • Close to Playa del Carmen
Rooms:

Expect brightly colored, airy rooms with traditional Mexican furnishings and fabrics at Iberostar Tucan & Quetzal. Cool tile floors and full length sliding glass doors open out to a private balcony or terrace. Each hotel has a total of 350 rooms distributed in contemporary three-story buildings. All rooms at the Iberostar Tucan & Quetzal feature one king size or two double beds, fold-out sofa bed, cable TV, Internet access (fees apply), daily room service from 11 a.m. to 11 p.m., stocked mini bar, hairdryer, in-room safe deposit boxes and full bathrooms.

Features:

Kids at the Iberostar Tucan & Quetzal have a blast at Lucy's Mini Club where trained staff supervises children ages 4 to 12 during daily activities and entertainment. Non-motorized water sports including kayaking and snorkeling are available in the pristine coral reefs of the Mayan Riviera. For a charge, guests at Iberostar Tucan & Quetzal can take a personalized scuba tour. 

Transportation
  • Cancun International Airport (45 minutes)
Attractions
  • Playa del Carmen (2 mi/4 km)
  • Tulum ruins (36 mi/58 km)
  • Chichen Itza (157 mi/254 km)
Business­
  • Convention center (fees apply)
  • High-speed Internet (fees may apply)

Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen Rooms

STANDARD - ROOM
Standard room offers one king or two double bed with air conditioning, alarm clock, internet access - at cost, room service / 11:00 am - 11:00 pm, balcony / terrace, iron / ironing board, safe in room, bathroom amenities, cable / satellite TV, tea and coffee making facilities, ceiling fan, laundry service - at cost, telephone, color TV, mini bar, ensuite / private bathroom, mini refrigerator, hairdryer.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Buffet Restaurant
Hours of Operation:Breakfast: 07:00 - 10:00 Lunch: 13:00 - 15:00-Dinner: 18:30 - 22:00
Buffet Restaurant
Hours of Operation:Lunch: 13:00 - 15:00, Dinner: 18:30 - 22:00
Steak House - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30, Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Italian - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30. Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Japanese - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Mexican - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Tropical - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (106)

Ratings and reviews for Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Overall score

4 / 5
5.01.0
106 out of 106
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
3.9
Location:
4.5
Value:
4.1

85% would recommend to a friend.

Sort by:
Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Virginia
Apr 10, 2010

Great trip for kids from 15 years to 13m

Just back from great trip. Great staff, lots of food with good variety. La Hacienda was the best for a la carte meal. Japanese was ok, uxmal forgettable. Dive shop was awesome. Got our 15 year old certified and even the 10 yr old dove with us in Cozumel. Great babysitting service. Beds really hard!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Go to Xel Ha. Great day

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Chicago
Jun 21, 2010

Great Mexican Getaway

Iberostar Tucan has a unique jungle experience. We saw lots of animals and birds and also the caves and waterfalls which were so fun to see.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Clarkston,MI
Apr 12, 2011

It was a great escape

We stayed at this hotel for seven days in April 2011. Weather was wonderful. When we got there, our room was ready. Receptionist gave us a room which was very close to the beach and pool. Room was very comfortable and cleaning was good. Minibar was always full. We tried all Ala carte restaurants. Japanese was the best. There was an actual show. Main restaurants and Beach bars had enough food and drinks all the time. Beach was wonderful!!! We never stayed at the pool area. We love ocean and play with the waves. Shows at night was nice. Mexican folk dances were so interesting. If you stay there on Friday night, don't miss it. The worst thing was there was no free internet. They were charging 36 pesos for 15 minutes! The next door was Riu hotel and internet was free in the lobby in Riu. There was a Starbucks cafe in a shopping area where located ten minutes walk away, and internet was free there.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xel-Ha is natural aquarium. If you like diving and snorkeling , you can spend one day there.

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Nashville, TN
Jul 6, 2010

Nice vacation spot

The hotel was very nice, and the staff was very friendly. The beds were very hard as other reviewers have noted, but we slept fine even without a bed topper. The food was OK, nothing special, but as vegetarians, we were able to find enough to eat at each meal.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Cary, NC
Oct 18, 2010

Great place to go - we would go back

Kayaking, Parasailing, Catamarans, the beautiful beach and pool.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
brewstermania
Business
New York
Feb 10, 2010

Great family getaway

The hotel overall is great. Good food, good drinks, friendly staff. It's conveniently located. Only 45 minutes from Cancun airport. I can't think of anythig negative about this hotel. We had a great time and definitely come back soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Boston, MA
Aug 6, 2011

Great Vacation

Great hotel, Great food. Only bad side was that we stayed a week. It was our first time to Playa del Carmen, and we will defiantly be back. The only downside to the hotel is the night life. There isn't a nightclub, there are nightly shows, which we could have done without (they were boring). Beach was awesome and clean and so was the pool.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

A mile down the street is 5th Ave. If you want to do any shopping espically for gifts go there. There are so many shops that you can talk your way down to a price that you are willing to pay. It's about a mile walk or a five minute and $7 USD taxi ride.

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Riviera King
Business
SC
Aug 7, 2011

Family vacation

Good hotel. Mind it is open (no AC except in the rooms and theme restaurants) and it gets VERY hot in the summer. Great beach, pool. Awesome entertainment crew.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
boston ma
Dec 26, 2010

great vacation

beautiful beach, friendly staff, food very ordinary

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

great to have a small shopping center within walking distance

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Charlotte, NC
Aug 15, 2010

Great Family Vaction

Staff was very helpful, shows were fun for the kids. Plenty of lounge chairs and the shade umbrellas on the beach were great. Fantastic snorkling a few hundred yards south of the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Bring you snorking equipment, better then Xel-Ha!

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