Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

My husband and daughter recently stayed here from July 30th – August 8th. We had basically perfect weather couldn’t ask for better for the rainy season in Mexico. The resort itself is fabulous. This is our second time here and it has gotten better. The food is great especially all the different deserts. The pool great the beach phenomenal lots of soft sand and clear warm water. Really enjoyed this vacation! The Iberostar friends are awesome. They work so hard as do the cooks, cleaning lady, waiters and waitresses. Only downfall is people didn’t seem to be tipping. These people work hard so why not appreciate them. (You will be appreciated back!) Great place for families lots of kids of all ages!

This was a very nice hotel with good food choices, nice staff and a fantastic fun team that made it a great hotel for any age from 2-70. The rooms need updating a little and a few more tv channels would have been good. The evening shows were average but still had some entertainment value. The fun team during the day were excellent and the beach and pool area were perfect. Seeing monkeys and peacocks on our daily walk through the properties jungle were also enjoyable. Lots of different a la carte restaurants in the evening gave a nice break to buffet dining.

This hotel was attached to the perfect beach location!

The nightlife and entertainment didn't live up to its expectation. However, the hotel itself was superb. Beautiful scenic views with a crystal clear beach.

We always experienced a friendly hardworking staff. The resort is very clean, food at the buffets was good not gourmet but you are not paying for gourmet. The beach is incredible and the entertainment staff works hard to keep everyone busy if you wanted to be involved in daytime activities. The shows at night were fine.

My stay at the Iberostar Quetzal was wonderful and had all the elements of a great vacation: lots of drinks, dancing, beach time, pool time, entertainment and food! The Star Friends team (the people who are there to entertain you) are really good at their jobs; they learned our names, remembered details about us, and they sought us out to go dancing or join in the activities. The whole crew were excellent entertainers as well and the shows they put on each evening had really high production value. One of the Star Friends is the break dance champion of Mexico, so he was especially cool to watch. My friend and I found the food to be quite good, especially the guacamole (I ate it at almost every meal, including breakfast) and the papas fritas down at the beach grill. We were given just one guaranteed reservation for the a la carte restaurants for our four night stay, but we managed to charm our way into two more so we ate at the a la carte restaurants three out of four nights. We ate at the Italian, Mexican and Japanese restaurants and they were all delicious. The beach and pool were stunning! The beach has just been redone and was wide and clean. While the pool isn't heated the water temperature was still totally acceptable when the sun was shining or we'd just wrapped up playing ping pong. The swim-up bar was a lot of fun with everyone talking to everyone and enjoying the drinks. The rooms were fine and the beds were in fact quite hard. We didn't sleep late despite being at the dance club until at least 2 AM each night (it was great!) and we couldn't figure out why really. It might have been a combination of the hard beds and the birds, but we didn't mind. They really do have top shelf liquors at both the auditorium bar and the lobby bars, and the banana margaritas were fantastic, as were the banana daquiris. Mimosas a breakfast and Bailey's in your afternoon coffee--who doesn't like that?! The grounds were incredibly well kept and we saw a lot of wild life: flamingos, peacocks, swans, turtles, iguanas, etc. The whole place made you feel like you were in the rain forest. In the end the best measure of a trip is whether I would go back, and I would definitely go back again to the Tucan & Quetzal.

Everything was great. We realy enjoyed the stay

Stayed with a friend and we had a fabulous time. It was so nice to just go eat and drink whenever the urge struck and know that there would be no charge. The bed was a little hard but, I slept just fine. I would definitely return.

When I planned my trip I chose this hotel because of the location, resort size and brand reputation, and a pleasant bonus was the special price promotion that was being offered. I expected the hotel to be nice and have good service that I associate with the name, but my expectations were exceeded. The rainforest environment that is present on the property is simply breathtaking and all the birds and animals in the environment are so beautiful to see. I was so impressed with this and could not get enough. The resort is very clean and well maintained and the staff are happy to be there and it is obvious. I found it to be a quiet resort with no roudy behaviour which was quite pleasant. It would not be the place to go if you were looking to party day and night. The hotel was full to capacity during my stay but it was not noticable because there are so many restaurants, bars, staff, etc. I do have a few complaints, eventhough the overall stay was fantastic. There was a lack of hot water in the room and over the course of the week I did not ever have water that felt more than warm at any time of day. There also is only a shower in the room and I would have liked to have the option of taking a bath. The internet service was not free and was quite frustrating to use but that is probably more to do with the internet provider than the hotel. The Wi-Fi in the lobby (also not free) did not work on my i-Pad and a few other guests had the same problem trying to use theirs so it appears they need to upgrade their browser. These things were a bit of an irritant but will not affect my decision to stay here again in the future. I was very sad to leave and already looking forward to returning.

We had our 10 nights vacation on December 7. It was the best experience ever. Check in was done in minutes. Room was very clean and fresh with welcome fruit basket. We felt welcome there. Food was very good in the buffet restaurants us well us a la'carte which we made reservation for diner without extra charge for anything. Beach was nice, clean with lots of shadow. Jungle in the middle of resort was awesome. Weather was not so good so: very windy and temperature lower than we expected. Show was not very high quality so we didn't attend them.