Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

My husband and daughter recently stayed here from July 30th – August 8th. We had basically perfect weather couldn’t ask for better for the rainy season in Mexico. The resort itself is fabulous. This is our second time here and it has gotten better. The food is great especially all the different deserts. The pool great the beach phenomenal lots of soft sand and clear warm water. Really enjoyed this vacation! The Iberostar friends are awesome. They work so hard as do the cooks, cleaning lady, waiters and waitresses. Only downfall is people didn’t seem to be tipping. These people work hard so why not appreciate them. (You will be appreciated back!) Great place for families lots of kids of all ages!

This was a very nice hotel with good food choices, nice staff and a fantastic fun team that made it a great hotel for any age from 2-70. The rooms need updating a little and a few more tv channels would have been good. The evening shows were average but still had some entertainment value. The fun team during the day were excellent and the beach and pool area were perfect. Seeing monkeys and peacocks on our daily walk through the properties jungle were also enjoyable. Lots of different a la carte restaurants in the evening gave a nice break to buffet dining.

This hotel was attached to the perfect beach location!

The nightlife and entertainment didn't live up to its expectation. However, the hotel itself was superb. Beautiful scenic views with a crystal clear beach.

Everything was average but the food quality was very poor. There are better places to visit.

The hotel itself, less the guest rooms, is beautiful. The property the hotel is located on is amazing. There are animals and nature all around! Everyday, you run into monkeys, birds, lizards, peacocks, etc. However, the room had a lot to be desired...the bed was extremely hard and uncomfortable, the power kept cutting out, and the bathroom was awkward and small. As for the food...the breakfast buffet is great with a lot of options, the lunch buffet was never good (made us sick a few times), all of the restaurants were just okay. I would recommend the Japanese restaurant out of all of them. The main pool is large and has plenty of areas to lounge in or out of the sun. The beach is also nice with plenty of lounge chairs and activities. There are only two bars. Neither of them are very lively. Always playing slow, mellow music and are located inside the lobby area. If you want to be in a fun lively atmosphere, I would recommend heading downtown to the strip. Great restaurants there ("Blue Lobster") and fun bars and shops. Staff was not overly friendly and at times rude when asked for the smallest things. Overall, the trip was a nice experience, not sure I will stay in this hotel again though.

My family had a wonder time. The place is very nice. The staff was super friendly.The day care was excellent. The shows every time where the best. The the disavantages my husband and i had was that we paid for 24 hour wireless internet and could only use in the lobby. That was the only way to get wireless. We also didn't like that we stayed for 7 nights and could only reserve 3 dinners through are whole vacation. The steak house had really bad service. The rest where excellent. The mini bars where horrible. The beer and pop where not cold at all if staying in a regular room. The presidential suite did have a refrigerator with cold pop and beer.

After reading the reviews to the hotel I was very excited. I must say I found the hotel disappointing. The rooms were standard but the beds were extremely hard! I have never slept on a bed this hard. The dinners at the hotel were very good but breakfast and lunch were just average. I expected a lot of good fruit but none of the fruit was ripe and they only provided mangos (which are very cheap in mexico) over dinner. There were also several large birds in the dinning hall that would fly around and pick at your food. I must say the pool was very nice but the majority of the pool is 5.5 feet deep with a drop off which was strange. They did have a lot of room on the beach and pleanty of unbrellas to go around. The staff was nice and friendly. The drinks were not strong at all, pretty disappointing.

The people that work this hotel are the only reason to come back. Was treated very well. Great shows. The drinks were poor quality. Fake pina colada's...really thought Mexico had lots of coconuts and pineapples. Fake Sangria...come on.. I thought that since the resort is Spanish owned they could at least provide some semblance of a sangria, it was syrup and had absolutely no fruit nor any semblance to any sangria I've ever tasted. The location is beautiful. This was the second time and I probably won't return.

We have stayed at many different places in the same area and noted a few things lacking here. First WiFi needed to be paid for, usually free in the lobby, second there wasn't any planned activities in or around the pool. Music was not played either.