Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

The hotel grounds and beach were beautiful. Our children enjoyed seeing all the animals in the hotel's "jungle"- coatamundi, iguanas, agoutis, howler monkeys, flamingos, and more. The food in the buffets was fine - nothing spectacular but plenty of choices for picky children. We did not try the other restaurants because the buffet was easier with young children The rooms are okay - very clean if not luxurious. The staff was very friendly and helpful. The swimming pools were on the cool side as was the weather for much of our stay. It was windy, rainy, and cooler than we expected. Overall, we had a good time, and I would recommend this hotel to others, especially if traveling with young children.

best food ever-and Im italian and picky- if you love nature and animals then you will fall in love with this hotel where you can watch moneys from 2 feet distance feeding on hotel trees or local "seretes" (like rabbits but with short ears)walking and playing on the hotel endless grass areas. Many more local species of wild animals and several species of birds share the trees and grass of the hotel. Entertainment group is friendly and the nite mini shows are good and sometimes very good.

beautiful beach, friendly staff, food very ordinary

I loved this resort. The natural setting was like living in a combined nature park and aviary. Eating at the buffet that had a waterfall and pond with a pair of swans and other waterfowl was delightful. The food and beverage service was outstanding!!! At 10:30 PM a live 7 piece band from Cuba with 3 singer played great Caribean-Latin-Afro dance music. The deserts were a cut above other all-inclusive resort I visited. I'm going back and highly recommend this resort. Playacar is a upscale Mexican and nice to walk around.

We had our 10 nights vacation on December 7. It was the best experience ever. Check in was done in minutes. Room was very clean and fresh with welcome fruit basket. We felt welcome there. Food was very good in the buffet restaurants us well us a la'carte which we made reservation for diner without extra charge for anything. Beach was nice, clean with lots of shadow. Jungle in the middle of resort was awesome. Weather was not so good so: very windy and temperature lower than we expected. Show was not very high quality so we didn't attend them.

Beautiful hotel, beautiful beach, great staff, not so good food.

The hotel has a great location - near playa del Carmen, beautiful beach! Ambience is good at arrival and the facilities are good, not the best but decent. Rooms are average, i like a hard bed so I was ok, but friends said they felt like they were sleeping onnthe floor! In my opinion it's a 3 star experience, buffets and all inclusive foods are average. Drinks are usually low value liquors unless you specifically ask for Jack Daniels. Been to the moon palace in Cancun and it far exceeds this hotel and better value for money!

When I planned my trip I chose this hotel because of the location, resort size and brand reputation, and a pleasant bonus was the special price promotion that was being offered. I expected the hotel to be nice and have good service that I associate with the name, but my expectations were exceeded. The rainforest environment that is present on the property is simply breathtaking and all the birds and animals in the environment are so beautiful to see. I was so impressed with this and could not get enough. The resort is very clean and well maintained and the staff are happy to be there and it is obvious. I found it to be a quiet resort with no roudy behaviour which was quite pleasant. It would not be the place to go if you were looking to party day and night. The hotel was full to capacity during my stay but it was not noticable because there are so many restaurants, bars, staff, etc. I do have a few complaints, eventhough the overall stay was fantastic. There was a lack of hot water in the room and over the course of the week I did not ever have water that felt more than warm at any time of day. There also is only a shower in the room and I would have liked to have the option of taking a bath. The internet service was not free and was quite frustrating to use but that is probably more to do with the internet provider than the hotel. The Wi-Fi in the lobby (also not free) did not work on my i-Pad and a few other guests had the same problem trying to use theirs so it appears they need to upgrade their browser. These things were a bit of an irritant but will not affect my decision to stay here again in the future. I was very sad to leave and already looking forward to returning.

We had a great time at Iberostar Tucan. The Staff could not do enough for you. The grounds and beach were beautiful. The food was very good. The food quality of the food at the restaurants was the same as the buffets.

The people that work this hotel are the only reason to come back. Was treated very well. Great shows. The drinks were poor quality. Fake pina colada's...really thought Mexico had lots of coconuts and pineapples. Fake Sangria...come on.. I thought that since the resort is Spanish owned they could at least provide some semblance of a sangria, it was syrup and had absolutely no fruit nor any semblance to any sangria I've ever tasted. The location is beautiful. This was the second time and I probably won't return.