$227 Avg/night
Rate and special offer based on Check-in: Dec 2, 2014 Check-out: Dec 5, 2014

Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

3 stars
Avenida Xaman-Ha Lote Hotelero No. 2, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.0
out of 5
106 reviews
Great place to stay

From the moment we arrived to our check out everything was great. Our only issue was that the safe... See full review

  • JTEZY
  • Nov 15, 2014
Excellent

Had a great trip room clean and comfy beach is best ever and food was good. See full review

  • Playa lady
  • Sep 14, 2014
All-inclusive Caribbean complex reflects beauty of its surroundings
The Iberostar Tucan & Quetzal complex combines two all-inclusive resorts in one. The complex is located 45 minutes from the Cancun International Airport and is near Playa del Carmen. The complex boasts tropical jungle gardens, seven restaurants, including two buffets, seven bars and lounges, lake pool, Jacuzzi, children's pool and an adult-only swim-up bar with waterfall. The large stretches of white sand and beautiful turquoise waters make the Iberostar Tucan & Quetzal a spectacular place to soak up the sun.
Highlights:
  • Two resorts in one
  • Adults-only swim-up pool bar
  • Close to Playa del Carmen
Rooms:

Expect brightly colored, airy rooms with traditional Mexican furnishings and fabrics at Iberostar Tucan & Quetzal. Cool tile floors and full length sliding glass doors open out to a private balcony or terrace. Each hotel has a total of 350 rooms distributed in contemporary three-story buildings. All rooms at the Iberostar Tucan & Quetzal feature one king size or two double beds, fold-out sofa bed, cable TV, Internet access (fees apply), daily room service from 11 a.m. to 11 p.m., stocked mini bar, hairdryer, in-room safe deposit boxes and full bathrooms.

Features:

Kids at the Iberostar Tucan & Quetzal have a blast at Lucy's Mini Club where trained staff supervises children ages 4 to 12 during daily activities and entertainment. Non-motorized water sports including kayaking and snorkeling are available in the pristine coral reefs of the Mayan Riviera. For a charge, guests at Iberostar Tucan & Quetzal can take a personalized scuba tour. 

Transportation
  • Cancun International Airport (45 minutes)
Attractions
  • Playa del Carmen (2 mi/4 km)
  • Tulum ruins (36 mi/58 km)
  • Chichen Itza (157 mi/254 km)
Business­
  • Convention center (fees apply)
  • High-speed Internet (fees may apply)

Hotel Map

20.6028 -87.092
Area served
Playa del Carmen
Nearby airports
Cancun International Airport
Area description
Directly on the fine-sand beach of Playacar, in Riviera Maya, Mexico. Approximately 45 minutes away from Cancun International Airport and just a few minutes from Playa del Carmen.

Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen Rooms

STANDARD - ROOM
Standard room offers one king or two double bed with air conditioning, alarm clock, internet access - at cost, room service / 11:00 am - 11:00 pm, balcony / terrace, iron / ironing board, safe in room, bathroom amenities, cable / satellite TV, tea and coffee making facilities, ceiling fan, laundry service - at cost, telephone, color TV, mini bar, ensuite / private bathroom, mini refrigerator, hairdryer.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Buffet Restaurant
Hours of Operation:Breakfast: 07:00 - 10:00 Lunch: 13:00 - 15:00-Dinner: 18:30 - 22:00
Buffet Restaurant
Hours of Operation:Lunch: 13:00 - 15:00, Dinner: 18:30 - 22:00
Steak House - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30, Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Italian - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30. Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Japanese - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Mexican - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Tropical - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (106)

Ratings and reviews for Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Overall score

4 / 5
5.01.0
106 out of 106
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
3.9
Location:
4.5
Value:
4.1

85% would recommend to a friend.

Sort by:
Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Jenn O
Richmond, VA
Jan 14, 2013

Wonderful time with my family

This is my second time at this hotel, my children's first. Everyone had a wonderful time. The resort staff was very friendly and helpful. Food was good, activities & entertainment were fun. I'd recommend this resort to friends & family.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Umana
Business
Boston, MA, USA
Jan 15, 2012

Nice family atmofphere, we had a great time

We were a family of six and had a wonderful time. We specially liked the gounds. The hotel blend very nice with the jungle and wild life. The beach was perfect

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

V isit Scarett

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Cobbikaze
Business
Atlanta, GA
Jan 30, 2012

A Great Resort

Well Maintained Resort, nice rooms - get a room on the top floor for better views. Beds are hard, they let you have an umbrella where you pick up your towels. Food Good - not Great. Employees very friendly and helpful. Located in Playacar, 5 minutes by taxi from Playa de Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Eat at the Steakhouse

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Jennzie
Business
Ohio
Mar 26, 2012

Fantastic couple getaway

The entire staff was very friendly and made you feel welcome.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Loriindallas
Business
Dallas, TX
Apr 8, 2012

PARTY OF 15

Vacation getaway was fun. The hotel was average. The highlights were the monkies in the trees and of course, the beach. Very few rooms had an ocean view. The beds were very hard!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Go to Starbucks for free wi-fi.

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
mtfig
Business
Washington, DC, USA
Apr 9, 2012

Perfect Family Vacation

The hotel is clean, comfortable, and pretty, the grounds are jungly and beautiful, and the food (especially the Mexican offerings) was very good. The staff are helpful and friendly. Oh, and the beach is gorgeous. It was a little crowded since we were there over spring break, but that's to be expected. Our kids also loved looking for agoutis and monkeys, though the latter are very loud in the morning! We had no complaints, and would definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
GMami
Business
Chicago,Il
Aug 14, 2012

Family Getaway

My husband and daughter recently stayed here from July 30th – August 8th. We had basically perfect weather couldn’t ask for better for the rainy season in Mexico. The resort itself is fabulous. This is our second time here and it has gotten better. The food is great especially all the different deserts. The pool great the beach phenomenal lots of soft sand and clear warm water. Really enjoyed this vacation! The Iberostar friends are awesome. They work so hard as do the cooks, cleaning lady, waiters and waitresses. Only downfall is people didn’t seem to be tipping. These people work hard so why not appreciate them. (You will be appreciated back!) Great place for families lots of kids of all ages!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

If you love seafood or shrimp tacos go to Playa del Carmen not fifth avenue get a taxi and go to La Floresta!!! Local place with locals not the best looking but O-M-G the food is beyond great!!!

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Scuza1
Business
Ohio usa
Jan 29, 2013

Definitely at least a 4 start resort

This was a very nice hotel with good food choices, nice staff and a fantastic fun team that made it a great hotel for any age from 2-70. The rooms need updating a little and a few more tv channels would have been good. The evening shows were average but still had some entertainment value. The fun team during the day were excellent and the beach and pool area were perfect. Seeing monkeys and peacocks on our daily walk through the properties jungle were also enjoyable. Lots of different a la carte restaurants in the evening gave a nice break to buffet dining.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Ask for top shelf name alcohol as what they put in the normal drinks is more like water.

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Redneck on Vacay
Business
The Lone Star State
May 1, 2013

Perfect Beach Location

This hotel was attached to the perfect beach location!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Bring lots of sun-screen from the USA! They charge $25.00 a bottle at all stores fronts and resort shops!

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Pundo
Business
Los Angeles, California
May 4, 2013

fantastic vacation

The nightlife and entertainment didn't live up to its expectation. However, the hotel itself was superb. Beautiful scenic views with a crystal clear beach.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Long walk from hotel

To experience the night life you must go to the strip where the town doesn't sleep. Easily accessible either by walking or riding a bicycle.

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Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Kiesel78
Business
Moore, OK
Sep 11, 2013

Superb location/evironment

The grounds of this resort are incredible. Playacar is one of our favorite destinations and the beach is spectacular. The staff here are terrific and very helpful. The main buffet food is average, with the ala cartes being excellent. It is definitely time to offer free WIFI Iberostar!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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