Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

3 stars
View map of Avenida Xaman-Ha Lote Hotelero No. 2, Playa del Carmen, 77710

Hotel Overview

Reviewer score
4.0
out of 5
118 reviews
Awesom

I absolutely loved this resort. From the time we arrived to when we departed it was spectacular.... See full review

  • JTEZY
  • Jul 17, 2015
GREAT TIME

This resort was one of the best that I have stayed at. Staff was so nice and the place was super... See full review

  • Patrick V.
  • Jun 11, 2015
The Iberostar Tucan & Quetzal complex combines two all-inclusive resorts in one. The complex is located 45 minutes from the Cancun International Airport and is near Playa del Carmen. The complex boasts tropical jungle gardens, seven restaurants, including two buffets, seven bars and lounges, lake pool, Jacuzzi, children's pool and an adult-only swim-up bar with waterfall. The large stretches of white sand and beautiful turquoise waters make the Iberostar Tucan & Quetzal a spectacular place to soak up the sun.
Rooms

Expect brightly colored, airy rooms with traditional Mexican furnishings and fabrics at Iberostar Tucan & Quetzal. Cool tile floors and full length sliding glass doors open out to a private balcony or terrace. Each hotel has a total of 350 rooms distributed in contemporary three-story buildings. All rooms at the Iberostar Tucan & Quetzal feature one king size or two double beds, fold-out sofa bed, cable TV, Internet access (fees apply), daily room service from 11 a.m. to 11 p.m., stocked mini bar, hairdryer, in-room safe deposit boxes and full bathrooms.

Property features

Kids at the Iberostar Tucan & Quetzal have a blast at Lucy's Mini Club where trained staff supervises children ages 4 to 12 during daily activities and entertainment. Non-motorized water sports including kayaking and snorkeling are available in the pristine coral reefs of the Mayan Riviera. For a charge, guests at Iberostar Tucan & Quetzal can take a personalized scuba tour. 

Highlights
  • Two resorts in one
  • Adults-only swim-up pool bar
  • Close to Playa del Carmen
Nearby attractions
  • Playa del Carmen (2 mi/4 km)
  • Tulum ruins (36 mi/58 km)
  • Chichen Itza (157 mi/254 km)
Business
  • Convention center (fees apply)
  • High-speed Internet (fees may apply)
Transportation
  • Cancun International Airport (45 minutes)

Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen Rooms

STANDARD - ROOM
Standard room offers one king or two double bed with air conditioning, alarm clock, internet access - at cost, room service / 11:00 am - 11:00 pm, balcony / terrace, iron / ironing board, safe in room, bathroom amenities, cable / satellite TV, tea and coffee making facilities, ceiling fan, laundry service - at cost, telephone, color TV, mini bar, ensuite / private bathroom, mini refrigerator, hairdryer.
Junior Suite
Junior Suite with 2 double beds or 1 king bed, private balcony with garden or jungle view, AC, ceiling fan, mini bar stocked every other day with beer, soft drinks and bottled water. Room service from 11am to 11pm. Flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. Bathroom with vanity sink and shower.Total area is 409 sq. ft.
Ocean Front Junior Suites
Junior Suite with 2 double beds or 1 king bed, private balcony with oceanfront view, AC, ceiling fan, mini bar stocked every other day with beer, soft drinks and bottled water. Room service from 11am to 11pm. Flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. Bathroom with vanity sink, shower. Total area is 377 sq. ft.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

20.6028 -87.092
Area served
Playa del Carmen
Nearby airports
Cancun International Airport
Area description
Directly on the fine-sand beach of Playacar, in Riviera Maya, Mexico. Approximately 45 minutes away from Cancun International Airport and just a few minutes from Playa del Carmen.

Dining

Buffet Restaurant
Hours of Operation:Breakfast: 07:00 - 10:00 Lunch: 13:00 - 15:00-Dinner: 18:30 - 22:00
Buffet Restaurant
Hours of Operation:Lunch: 13:00 - 15:00, Dinner: 18:30 - 22:00
Steak House - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30, Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Italian - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30. Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Japanese - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Mexican - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.
Tropical - A la Carte Restaurant
Hours of Operation:Dinner: 18:30 - 22:30.Dress Code: Long trousers for men shirts with sleeves and no sandals allowed.Reservation required.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (118)

Ratings and reviews for Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Overall score

4 / 5
5.01.0
118 out of 118
Amenities:
4
Cleanliness:
4.3
Hotel staff:
4.3
Comfort:
3.9
Location:
4.5
Value:
4.1

83% would recommend to a friend.

Sort by:
Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
LisaTed
Business
Minnesota
Mar 22, 2014

Great family resort!

We have gone to this resort two years in a row with our kids, ages 11 and 9 and it is wonderful! If you ask for a room in building 14 you will have monkeys hanging out outside of your balcony every morning and every afternoon. This is really cool!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations as soon as you get to the resort.

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
ybavrg2
Business
Chicago, IL, USA
Dec 11, 2011

Iberostar Playa

The hotel is walking distance to Playa Del Carmen, it takes about 20 minutes using the sidewalk or 45 minutes using the beach. Very clean, staff excellent food is above average and fesh with a large variety. Drinks are weak with no name alcohol being used. Iberostar in Dominican had top shelf available but not here???? Buy your own very cheap in town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Fusion a small bar n grill on beach in Playa great food, drinks and live bands nightly. Great place to hang out, people watch and then listen to music.

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Umana
Business
Boston, MA, USA
Jan 15, 2012

Nice family atmofphere, we had a great time

We were a family of six and had a wonderful time. We specially liked the gounds. The hotel blend very nice with the jungle and wild life. The beach was perfect

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

V isit Scarett

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Cobbikaze
Business
Atlanta, GA
Jan 30, 2012

A Great Resort

Well Maintained Resort, nice rooms - get a room on the top floor for better views. Beds are hard, they let you have an umbrella where you pick up your towels. Food Good - not Great. Employees very friendly and helpful. Located in Playacar, 5 minutes by taxi from Playa de Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Eat at the Steakhouse

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Jennzie
Business
Ohio
Mar 26, 2012

Fantastic couple getaway

The entire staff was very friendly and made you feel welcome.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Loriindallas
Business
Dallas, TX
Apr 8, 2012

PARTY OF 15

Vacation getaway was fun. The hotel was average. The highlights were the monkies in the trees and of course, the beach. Very few rooms had an ocean view. The beds were very hard!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Go to Starbucks for free wi-fi.

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
mtfig
Business
Washington, DC, USA
Apr 9, 2012

Perfect Family Vacation

The hotel is clean, comfortable, and pretty, the grounds are jungly and beautiful, and the food (especially the Mexican offerings) was very good. The staff are helpful and friendly. Oh, and the beach is gorgeous. It was a little crowded since we were there over spring break, but that's to be expected. Our kids also loved looking for agoutis and monkeys, though the latter are very loud in the morning! We had no complaints, and would definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
GMami
Business
Chicago,Il
Aug 14, 2012

Family Getaway

My husband and daughter recently stayed here from July 30th – August 8th. We had basically perfect weather couldn’t ask for better for the rainy season in Mexico. The resort itself is fabulous. This is our second time here and it has gotten better. The food is great especially all the different deserts. The pool great the beach phenomenal lots of soft sand and clear warm water. Really enjoyed this vacation! The Iberostar friends are awesome. They work so hard as do the cooks, cleaning lady, waiters and waitresses. Only downfall is people didn’t seem to be tipping. These people work hard so why not appreciate them. (You will be appreciated back!) Great place for families lots of kids of all ages!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

If you love seafood or shrimp tacos go to Playa del Carmen not fifth avenue get a taxi and go to La Floresta!!! Local place with locals not the best looking but O-M-G the food is beyond great!!!

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Scuza1
Business
Ohio usa
Jan 29, 2013

Definitely at least a 4 start resort

This was a very nice hotel with good food choices, nice staff and a fantastic fun team that made it a great hotel for any age from 2-70. The rooms need updating a little and a few more tv channels would have been good. The evening shows were average but still had some entertainment value. The fun team during the day were excellent and the beach and pool area were perfect. Seeing monkeys and peacocks on our daily walk through the properties jungle were also enjoyable. Lots of different a la carte restaurants in the evening gave a nice break to buffet dining.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Ask for top shelf name alcohol as what they put in the normal drinks is more like water.

Review of Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Redneck on Vacay
Business
The Lone Star State
May 1, 2013

Perfect Beach Location

This hotel was attached to the perfect beach location!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Bring lots of sun-screen from the USA! They charge $25.00 a bottle at all stores fronts and resort shops!

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