Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

We've stayed here several times and enjoy our stays here where the ocean is beautiful and/or relaxing on the beach or by the pool. Plenty of activities are available. We also like walking down along the beach.

Good hotel. Mind it is open (no AC except in the rooms and theme restaurants) and it gets VERY hot in the summer. Great beach, pool. Awesome entertainment crew.

Great hotel, Great food. Only bad side was that we stayed a week. It was our first time to Playa del Carmen, and we will defiantly be back. The only downside to the hotel is the night life. There isn't a nightclub, there are nightly shows, which we could have done without (they were boring). Beach was awesome and clean and so was the pool.

I was by myself for this getaway 8 days and the hotel was very clean and staff very friendly, lots to do for familys, and short walk to shop or taxi for 8.00 us dollars into playas downtown. thats hours of shopping. felt very safe at hotel and the beaches were clean. buffets were great for me. had a garden room and loved the peacockcs and monkeys in the trees each morning as well as other wildlife on the grounds. i will go back as all inclusive was a great deal.

Overall a fun trip. The Tucan is not a perfect fit for kids. The pool is huge, but deep. The food was not very good. Drinks (juices incl) were very watered down. Very good service. Great beach and location.

We had a wonderful vacation here. The resort is gorgeous, the pools were perfect, the food was very good in most of the restaurants. The staff was very helpful and friendly. If you tip them, they are even better. The reputation that you tip gets around really quick and then you almost get too much service. My Son is getting married at Dreams which I have never been to. The travel agent says it's much better then Iberostar, I hope she's right because the online reviews of Dreams are not all that great.

great

Just got back from a week stay at the Tucan. The staff at this hotel is excellent and will bend over backwards to try and make your stay as good as possible. The grounds are huge...so if you have trouble walking long distances, this is probably not the right hotel for you. The expanse of the hotel grounds is due in part of the large jungle filled with a variety of different animals...if this interest you...you will love it. The pool and the beach area are both large with a lot of lounge chairs so there is not much of a problem finding a place to sit. Omar at the reception desk is awesome...he is the man...and is very courteous and helpful. The beds are hard, so be sure to ask for a mattress pad...they will be happy to do this for you, just ask. Get a omelet at the restaurant by the pool, they are very good. We had a great stay, can't wait to go back!

Lousy hotel, the beds are just as hard as rocks and it also doesn't help that I walked away from that hotel with over 20 bug bites. The stench of that hotel is awful and is something I am still trying to get over. Oh and btw... My camera got stolen from my room the second night I was there! Ridiculous! The buffets are simply "horrifying" by the 3rd day I began to starve myself because of how bad those buffets are. If you are into older crowds, lousy service, bed bugs, thieves, disgusting food.... Then this is the place for you! I Will never come here again!

We stayed at this hotel for seven days in April 2011. Weather was wonderful. When we got there, our room was ready. Receptionist gave us a room which was very close to the beach and pool. Room was very comfortable and cleaning was good. Minibar was always full. We tried all Ala carte restaurants. Japanese was the best. There was an actual show. Main restaurants and Beach bars had enough food and drinks all the time. Beach was wonderful!!! We never stayed at the pool area. We love ocean and play with the waves. Shows at night was nice. Mexican folk dances were so interesting. If you stay there on Friday night, don't miss it. The worst thing was there was no free internet. They were charging 36 pesos for 15 minutes! The next door was Riu hotel and internet was free in the lobby in Riu. There was a Starbucks cafe in a shopping area where located ten minutes walk away, and internet was free there.