Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

After reading the reviews to the hotel I was very excited. I must say I found the hotel disappointing. The rooms were standard but the beds were extremely hard! I have never slept on a bed this hard. The dinners at the hotel were very good but breakfast and lunch were just average. I expected a lot of good fruit but none of the fruit was ripe and they only provided mangos (which are very cheap in mexico) over dinner. There were also several large birds in the dinning hall that would fly around and pick at your food. I must say the pool was very nice but the majority of the pool is 5.5 feet deep with a drop off which was strange. They did have a lot of room on the beach and pleanty of unbrellas to go around. The staff was nice and friendly. The drinks were not strong at all, pretty disappointing.

The people that work this hotel are the only reason to come back. Was treated very well. Great shows. The drinks were poor quality. Fake pina colada's...really thought Mexico had lots of coconuts and pineapples. Fake Sangria...come on.. I thought that since the resort is Spanish owned they could at least provide some semblance of a sangria, it was syrup and had absolutely no fruit nor any semblance to any sangria I've ever tasted. The location is beautiful. This was the second time and I probably won't return.

We have stayed at many different places in the same area and noted a few things lacking here. First WiFi needed to be paid for, usually free in the lobby, second there wasn't any planned activities in or around the pool. Music was not played either.

The hotel has a great location - near playa del Carmen, beautiful beach! Ambience is good at arrival and the facilities are good, not the best but decent. Rooms are average, i like a hard bed so I was ok, but friends said they felt like they were sleeping onnthe floor! In my opinion it's a 3 star experience, buffets and all inclusive foods are average. Drinks are usually low value liquors unless you specifically ask for Jack Daniels. Been to the moon palace in Cancun and it far exceeds this hotel and better value for money!

Overall the hotel was nice, Check in was easy, and the staff were friendly. The buffet food got a little bit old after the second day, also there was no air-conditioning in the eating restaurants. The rooms were the best part because of the nice cool air conditioning and the maids did a great job with the cleaning. The pools were warm and the adult swim up bar looked scary, it looked dirty. They only served one type of beer and that was dos equis. Went on several tours through iberostar, went to see the myan city of Tulum, the theme park xplore, and went on a full day snorkeling trip. Tulum was neat! Tulum was an old myan city that overlooked the ocean. Xplore was lots of fun, there was ziplines and swimming in freshwater caves. The snorkel trip was a ferry ride to cozumel and a boat ride to the cozumel iberostar resort then two 45 min sessions of snorkeling. I really liked the resort in playa del carmen, I think I went there in the the wrong time of the year! The weather was hot humid and miserable! Its prob best to go in december or january.

the food was typical buffet style, lots of options but I would give it an average rating in quality. The front desk was horrible, no one was willing to help you when you had questions about transfers or making phone calls. I've traveled a lot and this was the worst guest service I have ever experienced. The beds were horrible, like sleeping on a rock, even with the extra foam padding. I did not sleep through the night once. Activities on the beach were entertaining along with the shows. The alcohol, well lets say I gained 5 lbs in 4 days from all the sugar I took in and only managed to catch a buzz from drinking beer or wine. For someone who is neither a beer nor wine drinker it was the only way to get your all inclusive moneys worth. The spa on the other hand was great. Luis by far gives the best deep tissue massage I have ever had. Overall had a great trip with my friends but I would not head back to this hotel.

Loved the beach and close proximity to PDC 5th Ave. rooms were spotless however beds were hard. Food was solid but would have been nice to have more nights at the specialty restaurants. Drinks were very watered down which was a bummer. Had to stick with beer. LOL

Not bad. Great beach. Nice water. Lots of wildlife roaming around the place. Peacocks, peahens, agoutie, monkeys, children, etc. A little ridiculous on the a la carte restaurant reservations. Very difficult to actually get a reservation. But, the buffet was better than the restaurants anyway. If you're going as a couple, make sure you request (way ahead of time) a king bed. Seems like most of the rooms have double twins. Lobby bars are nice. You can actually smoke and drink in there at the same time, like civilized people do. You don't have to wander 30 feet away just to enjoy Native Americans' gift to the world; tobacco.

Pros - Nice and safe (gated) location - Wild life is awesome, specially for kids - Beautiful beach - Awesome swimming pool - Breakfast buffet is very good - Mexican restaurant is probably the best food you can get there, which is a little above average Cons - Rooms are old and just ok - very humid as expected - The lunch and dinner buffet are sub-par. It was just a bunch of all american frozen food. - If you want good service, you must be willing to tip for everything - WiFi is a ripoff and the quality is not good - so if you are willing to enjoy your vacation and disconnect for a while, this will not be an issue All and all, I would rate this 3 out of 5 stars.

good, but food needs change, the food is to repititious