Iberostar Tucan and Quetzal All Inclusive - Playa del Carmen

Lousy hotel, the beds are just as hard as rocks and it also doesn't help that I walked away from that hotel with over 20 bug bites. The stench of that hotel is awful and is something I am still trying to get over. Oh and btw... My camera got stolen from my room the second night I was there! Ridiculous! The buffets are simply "horrifying" by the 3rd day I began to starve myself because of how bad those buffets are. If you are into older crowds, lousy service, bed bugs, thieves, disgusting food.... Then this is the place for you! I Will never come here again!

This resort exceded my expectations The grounds are absolutly beautiful, Very good, attentive service. The rooms are basic but very clean and comfortable Loved seeing the monkeys and turtles , birds and all the wildlife, Beach is also spectular Jan

The beds were hard (no boxspring)just a concrete slab. The shower was cold with minimal water pressure. The buffet was lousy. [...]

After traveling all day... I was not expecting to wait at the Check-in desk for an hour to obtain my room. Also, Family was/trying to visit me(my bday) from another Hotel and was denied. After I complained they were granted 30mins. Their rationale was it's HOTEL policy... Seems to me that policy is more important than Customer Satisfaction!!! Which is fine with me, because I will be going back... just not staying at Iberostar!!!

Stay was pretty good until checkout. Then, front desk assessed a surprise $830 surcharge for teenage child. When we tried to reason with front desk manager Alejandro, he became aggressive and wouldn't let us leave the property until we paid this exorbitant outrageous $830 surcharge. Obviously, we are disputing it via travel agency and credit card company, but it definitely soured an otherwise enjoyable vacation experience. Because of this check-out, I wouldn't go to Iberostar again.

I stayed here January 2013 and the hotel had us checking out 2 days earlier than our reservations. Our group that we were with could not even get reservations to the restaurants. The food was mediocre at best at the buffet and restaurant. Once we finally got someone at the front desk to help and got our reservations fixed one person said they would upgrade our room complimentary. When we went back after we went and packed everything up, they said they would not do it. We had two old mattresses, one of which was broken outside of our room for three days. I asked the front desk everyday sometimes twice a day and they never did. The were still there on the day we left. Customer service needs serious help. Mattresses were so old and warn out and hard it should be embarrassing for them. I have an appt to get a massage today already and I just got back last night. Our room had blue and green build up from the water on all bathroom appliances. Needless to say the rooms are dated and the mattresses were like sleeping on 2x4's. No sleep made me grumpy and then I walked out to two disgusting mattresses outside my room. Location was good and food mediocre. Stay at the RIU if you want a better service and better amenities and it was updated less than a year ago. Iberostar need to walk next door and look around to see what they need to do. The alcohol is no name brand, other resorts like the RIU used brand name alcohol. Place has potential but needs serious updating

Forget the all inclusive - the food (and drink) were pretty bad. Couldn't even get good Mexican in Mexico...and how could they only serve Dos Equis?? Seriously, not even offering Corona? For my first all inclusive vaca, not impressed with the amenities.

Everything was average but the food quality was very poor. There are better places to visit.

The hotel itself, less the guest rooms, is beautiful. The property the hotel is located on is amazing. There are animals and nature all around! Everyday, you run into monkeys, birds, lizards, peacocks, etc. However, the room had a lot to be desired...the bed was extremely hard and uncomfortable, the power kept cutting out, and the bathroom was awkward and small. As for the food...the breakfast buffet is great with a lot of options, the lunch buffet was never good (made us sick a few times), all of the restaurants were just okay. I would recommend the Japanese restaurant out of all of them. The main pool is large and has plenty of areas to lounge in or out of the sun. The beach is also nice with plenty of lounge chairs and activities. There are only two bars. Neither of them are very lively. Always playing slow, mellow music and are located inside the lobby area. If you want to be in a fun lively atmosphere, I would recommend heading downtown to the strip. Great restaurants there ("Blue Lobster") and fun bars and shops. Staff was not overly friendly and at times rude when asked for the smallest things. Overall, the trip was a nice experience, not sure I will stay in this hotel again though.

My family had a wonder time. The place is very nice. The staff was super friendly.The day care was excellent. The shows every time where the best. The the disavantages my husband and i had was that we paid for 24 hour wireless internet and could only use in the lobby. That was the only way to get wireless. We also didn't like that we stayed for 7 nights and could only reserve 3 dinners through are whole vacation. The steak house had really bad service. The rest where excellent. The mini bars where horrible. The beer and pop where not cold at all if staying in a regular room. The presidential suite did have a refrigerator with cold pop and beer.