Iberostar Tucan and Quetzal All Inclusive

The hotel is clean, comfortable, and pretty, the grounds are jungly and beautiful, and the food (especially the Mexican offerings) was very good. The staff are helpful and friendly. Oh, and the beach is gorgeous. It was a little crowded since we were there over spring break, but that's to be expected. Our kids also loved looking for agoutis and monkeys, though the latter are very loud in the morning! We had no complaints, and would definitely go back.

I normally HATE all inclusive resorts - but Iberostar has completely turned me around, at least when it comes to staying with them. The resort was incredible! They did a masterfully job of intertwining a five star resort with a jungle full of fascinating animals. As an avid traveler, I've never seen a place with the integration a nature jungle like this - loved it! Our only complaint was the very stiff beds.

Vacation getaway was fun. The hotel was average. The highlights were the monkies in the trees and of course, the beach. Very few rooms had an ocean view. The beds were very hard!

The entire staff was very friendly and made you feel welcome.

the food was typical buffet style, lots of options but I would give it an average rating in quality. The front desk was horrible, no one was willing to help you when you had questions about transfers or making phone calls. I've traveled a lot and this was the worst guest service I have ever experienced. The beds were horrible, like sleeping on a rock, even with the extra foam padding. I did not sleep through the night once. Activities on the beach were entertaining along with the shows. The alcohol, well lets say I gained 5 lbs in 4 days from all the sugar I took in and only managed to catch a buzz from drinking beer or wine. For someone who is neither a beer nor wine drinker it was the only way to get your all inclusive moneys worth. The spa on the other hand was great. Luis by far gives the best deep tissue massage I have ever had. Overall had a great trip with my friends but I would not head back to this hotel.

Well Maintained Resort, nice rooms - get a room on the top floor for better views. Beds are hard, they let you have an umbrella where you pick up your towels. Food Good - not Great. Employees very friendly and helpful. Located in Playacar, 5 minutes by taxi from Playa de Carmen.

The staff and management of this hotel makes your visit as perfect as it gets. It is well worth the extra hour trip from Cancun airport to the hotel. I can't really find anything I didn't like about the place. This was truly awesome vacation.

We were a family of six and had a wonderful time. We specially liked the gounds. The hotel blend very nice with the jungle and wild life. The beach was perfect

Stay was pretty good until checkout. Then, front desk assessed a surprise $830 surcharge for teenage child. When we tried to reason with front desk manager Alejandro, he became aggressive and wouldn't let us leave the property until we paid this exorbitant outrageous $830 surcharge. Obviously, we are disputing it via travel agency and credit card company, but it definitely soured an otherwise enjoyable vacation experience. Because of this check-out, I wouldn't go to Iberostar again.

My partner and I really enjoyed our stay at the Tucan. The beach is wonderful. Never had a problem with lines for anything. Great staff. The only issue I had with the resort was the food and the lack of AC in some of the restaurants. I guess its part of the charm but I do not like to sweat while eating. If it werent for these issues, I would go back again. Planning a trip back to area for January. I will definitely try a different resort