$95 Avg/night
Rate and special offer based on Check-in: Aug 30, 2014 Check-out: Sep 2, 2014

Hotel Cielo

3 stars
calle 4 entre 5ta y 10ma avenida, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
7 reviews
Vacation in Playa del Carmen

The people at the front desk were bilingual and very helpful. They went out of the way to make sure... See full review

  • MingKwong
  • Jul 12, 2014
Our favourite hotel in Mexico

We had an absolutely perfect stay at Hotel Cielo, and it really spoiled us for the rest of the... See full review

  • Cayley
  • Mar 15, 2012
Forget over-sized, overpriced resorts, Hotel Cielo is a boutique-style oasis of friendly charm and comfort. All 18 rooms are beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience.

Hotel Cielo's bright rooms offer colourful local dcor, tiled floors and a safe. Some rooms have a balcony with sea views. Toiletries and free beach towels are provided.

Snacks and meals are served in the Carboncitos bar-restaurant, located on the ground floor. It specializes in Mexican cuisine, including fresh guacamole made to order.

A wide range of shops, restaurants and bars can be found on Fifth Avenue, less than a minute's walk from Hotel Cielo. Nuestra Senora del Carmen Church is only 300 metres away.

Free Wi-Fi and cable TV are included in each air-conditioned room at this charming small hotel. Located just 150 metres from Playa del Carmen Beach, it has authentic Mexican-style dcor.

Important Note: Hotel public areas and rooms are non smoking.

Hotel Map

20.6285 -87.0798
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (CUN).
Area description
Surrounded by the 5th avenue, just a block from the Caribbean beautiful sea.

Hotel Cielo Rooms

Standard Ground floor
Standard Ground floor with one double or one king bed includes Air conditioning, Cable / Satellite TV, Ceiling fan, Color TV, Hairdryer, Iron / Ironing board upon request, Laundry service and Safe in room. Beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience. Free WiFi, Complimentary Beach Towels (deposit required), Beach Club Discounts.
Standard Upper Floor
Standard Upper Floor with two double or one king bed includes Air conditioning, Cable / Satellite TV, Ceiling fan, Color TV, Hairdryer, Iron / Ironing board upon reques, Laundry service and Safe in room. Beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience. Free WiFi, Complimentary Beach Towels (deposit required), Beach Club Discounts.
Ocean View with Balcony
Ocean View with Balcony with one king bed includes Air conditioning, Cable / Satellite TV, Ceiling fan, Color TV, Hairdryer, Iron / Ironing board upon reques, Laundry service and Safe in room. Beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience. Free WiFi, Complimentary Beach Towels (deposit required), Beach Club Discounts.
Family Ocean view Balcony
Family Ocean view Balcony with one king and two single bed includes includes Air conditioning, Cable / Satellite TV, Ceiling fan, Color TV, Hairdryer, Iron / Ironing board upon request, Laundry service and Safe in room. Beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience. Free WiFi, Complimentary Beach Towels (deposit required), Beach Club Discounts.

Amenities

  • WiFi
  • Airport shuttle
General
Concierge
Dining
Restaurant
Services
Laundry service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
WiFi
Transportation
Airport shuttle

Dining

Carboncitos
Right on the ground floor of Hotel Cielo, Carboncitos restaurant and bar offers more than just tacos. Sit down to a cold beer, great music and very tasty Mexican fare. Service is great, beer mugs are always frosted, and the guacamole is made to order fresh everyday.

Hotel Policies

Check-in:
1500
Check-out:
1300

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (7)

Ratings and reviews for Hotel Cielo

Overall score

4.5 / 5
5.01.0
2 out of 7
Amenities:
3.5
Room cleanliness:
5
Hotel staff:
4.5
Room comfort:
4
Location:
5
Value:
5
Sort by:
Review of Hotel Cielo

Reviewer score

4
5.01.0
Travelin Kelly
Durango, Colorado
May 31, 2012

Excellent Value

If you are looking for a five star hotel with all the ammenities, staff that speaks perfect accent-free English, a room with a view (at least the room I stayed in), and solid wi-fi look elsewhere. HOWEVER, if you are looking for a great deal; friendly, accomodating staff, and clean rooms with spotty wi-fi, you've found the best hotel! I don't need all of the fancy stuff. I just need a clean room and friendly staff, and that's what I found at Hotel el Cielo. The staff where happy to give suggestions on where to eat and play. They were more than accomodating in this area, and that's what I really needed in this trip. Oh, and don't miss the roof-top gardens. They are unbeatable!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

The staff @ Hotel el Cielo suggested I take the collectivo to Akumal to go snorkeling. Not only is it half the price of the bus, it's faster, too! When you get there, don't buy the tour (they didn't do it for one person in my case, anyway). Rent snorkeling gear (with life vest so that you can spend more time in the water with less effort) and just walk off of the beach. I saw MANY sea turtles and tropical fish! All for $25 round-trip including snorkel gear and locker at the palapa!

Review of Hotel Cielo

Reviewer score

5
5.01.0
jennavive00
Los Angeles, CA, USA
Jan 30, 2012

Adorable, authentic, amazing!

Hotel Cielo is an incredible place to stay if you want somewhere that feels very "Mexican". It's not your typical resort or posh hotel. The layout is really interesting, rooms are all unique, and the staff is very helpful and friendly. And the location is unbeatable. I would stay here again in a second.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
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