Hotel Cielo - Near Fifth Avenue ★★★

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$158
avg/night
Rate and special offer based on
Check-in: Feb 8, 2016 Check-out: Feb 10, 2016
4.5 /5
Overall score
100%
Would recommend
Amenities:
3.5
Cleanliness:
4.6
Hotel staff:
4.9
Comfort:
3.9
Location:
4.9
Value:
4.6
1 2 3 4 5

Select your room

Room types

Show Prices King Room - Partial Ocean View
  • Size: 275 sqft
  • Occupancy: 2
Show Prices Family Room - Partial Ocean View
  • Size: 395 sqft
  • Occupancy: 4
Show Prices Standard Main Level
  • Size: 250 sqft
  • Occupancy: 2
Show Prices Standard Upper Floor Interior View
  • Size: 250 sqft
  • Occupancy: 2

Overview

Forget over-sized, overpriced resorts, Hotel Cielo is a boutique-style oasis of friendly charm and comfort. All 18 rooms are beautifully influenced by traditional Mexican decor and standard amenities create a relaxing, comfortable setting for an unforgettable experience.

Hotel Cielo's bright rooms offer colourful local decor, tiled floors and a safe. Some rooms have a balcony with sea views. Toiletries and free beach towels are provided.

Snacks and meals are served in the Carboncitos bar-restaurant, located on the ground floor. It specializes in Mexican cuisine, including fresh guacamole made to order.

A wide range of shops, restaurants and bars can be found on Fifth Avenue, less than a minute's walk from Hotel Cielo. Nuestra Senora del Carmen Church is only 300 metres away.

Free Wi-Fi and cable TV are included in each air-conditioned room at this charming small hotel. Located just 150 metres from Playa del Carmen Beach, it has authentic Mexican-style decor.

Important Note: Hotel public areas and rooms are non smoking.

Dining

Carboncitos
Right on the ground floor of Hotel Cielo, Carboncitos restaurant and bar offers more than just tacos. Sit down to a cold beer, great music and very tasty Mexican fare. Service is great, beer mugs are always frosted, and the guacamole is made to order fresh everyday.

Amenities

Featured

  • WiFi
  • Airport shuttle

General

  • Concierge

Dining

  • Restaurant

Services

  • In-Room Safe
  • Tour desk
  • Doctor on call
  • Currency exchange

Internet

  • WiFi

Transportation

  • Airport shuttle

Reviews

4.5 /5 Overall score

100% Would recommend

  • Amenities: 3.5/5
  • Cleanliness: 4.6/5
  • Hotel staff: 4.9/5
  • Comfort: 3.9/5
  • Location: 4.9/5
  • Value: 4.6/5

Bait and switch.

Would not recommend Mon, Nov 9, 2015
I spent 5 days there. The price was a little higher than most. This is my second time in Playa.This hotel showed this beautiful sitting area from the roof where you could see everything. A continental breakfast. Beautiful spanish motif. If all this had been offered as shown it may have been worth the price but this was not the case. The beautiful sitting area from the roof was under construction so it was unable to be used. No where in the offer did it mention that. The pounding from the construction was very disturbing if a guest was to stay in the hotel during the day. This rooftop view was one of the reasons I chose this hotel. The continental breakfast which even on the poorest terms usually consists of some sort of breakfast items,fruit ,donuts ,biscuits, cereal maybe some milk and oatmeal.Something that could at least possibly fill someone for a short period of time.The breakfast which they called continental breakfast consisted of toast .That's it .Just toast and coffee or juice. I don't feel they should have advertised a free breakfast at all if that is what they were serving. The rooms were fair and also looked like they were under construction.The shower faucet was hanging out of the wall and the lamp that was by the bed appeared to have a short in it.The plumbing by the sink was loose.The paint job was poor.Some of the bathrooms are very small. I felt very misled by their advertising. There are better hotels out there for less. The two good things I can say about it were the location was close to the beach and 5th ave. The staff was extremely helpful , friendly and accommodating including the waiters at the restaurant next door and the cleaning woman on duty. They always had a smile on their faces and very courteous. To them I give 5 stars . The hotel I give a 1. I was very disappointed for I felt they offered one thing and I ended up in a half finished loud construction zone. Not worth the money . Be honest to your customers. Don't offer things you can't deliver.

| winter park Couples

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5

Next to 5th Ave and Quiet

Would recommend Tue, May 5, 2015
Stayed 2 nights May 1& 2, 2015. Turn out to be a great place. Walk a few feet from the hotel to shop and eat along 5th Ave. Employees were all super nice and went out of their way to answer all my question and assist us. A.big plus was that is was quiet And very clean. Received 50 off breakfast with the restaurant next door. Overall a great stay at a reasonable price.

| N/A Couples

5 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Perfect Location In Playa

Would recommend Sun, Nov 23, 2014
We've stayed at the Hotel Cielo several times. This is a clean family-run hotel, with a connected restaurant (with really good food). It's right off of 5th Avenue, with easy access to everything.

Dining

Ask for the Discount for Hotel Guests.

| Owings Mills, MD Friends

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Vacation in Playa del Carmen

Would recommend Sat, Jul 12, 2014
The people at the front desk were bilingual and very helpful. They went out of the way to make sure we are ok. LOCATION is excellent if you are not going to rent a car. On the down side, there is no table in the room. Flushing system in the toilet is kinda slow. There is no gym, no swimming pool.

| NYC Couples

4 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 3 /5

Great stay!

Would recommend Sun, Oct 14, 2012
Hotel Cielo is right next to quinta avenida and two blocks to the beach! Wonderful location close to shops and restaraunts. Atm right on the corner which was very convenient. Room was average size with private bathroom. VERY clean. The bed was quite comfortable. You will get 50% off at breakfast next door at carboncitos and 10% off on lunch and dinner. It was delicious! The staff is very friendly and helpful with whatever you need! Miguel helped us look up our flight info, as there is no computer for guest use, but he was so great! He even booked us a taxi at 4am! If you are ok without all the frills of a modern hotel, this authentic hotel is just the ticket for your stay in Playa del Carmen!

Money saver

The hotel staff will give you a printout of restaraunts they recommend in the area. This was quite helpful as they recommend establishments off of 5th that are less expensive but just as good!

| Birchwood, Tennessee Friends

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Excellent Value

Would recommend Thu, May 31, 2012
If you are looking for a five star hotel with all the ammenities, staff that speaks perfect accent-free English, a room with a view (at least the room I stayed in), and solid wi-fi look elsewhere. HOWEVER, if you are looking for a great deal; friendly, accomodating staff, and clean rooms with spotty wi-fi, you've found the best hotel! I don't need all of the fancy stuff. I just need a clean room and friendly staff, and that's what I found at Hotel el Cielo. The staff where happy to give suggestions on where to eat and play. They were more than accomodating in this area, and that's what I really needed in this trip. Oh, and don't miss the roof-top gardens. They are unbeatable!

Attractions

The staff @ Hotel el Cielo suggested I take the collectivo to Akumal to go snorkeling. Not only is it half the price of the bus, it's faster, too! When you get there, don't buy the tour (they didn't do it for one person in my case, anyway). Rent snorkeling gear (with life vest so that you can spend more time in the water with less effort) and just walk off of the beach. I saw MANY sea turtles and tropical fish! All for $25 round-trip including snorkel gear and locker at the palapa!

| Durango, Colorado Singles

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Cute and Quaint

Would recommend Sun, Apr 15, 2012
We enjoyed the simplicity, cleanliness and convenient location of Hotel Cielo

Dining

Romeos Italian

| Neenah WI Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Adorable, authentic, amazing!

Would recommend Mon, Jan 30, 2012
Hotel Cielo is an incredible place to stay if you want somewhere that feels very "Mexican". It's not your typical resort or posh hotel. The layout is really interesting, rooms are all unique, and the staff is very helpful and friendly. And the location is unbeatable. I would stay here again in a second.

| Los Angeles, CA, USA Singles

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Top hotels

Hotel Policies

  • Check-in: 3:00 PM
  • Check-out: 1:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

$158
avg/night
Choose dates
Rate and special offer based on Check-in: Feb 8, 2016 Check-out: Feb 10, 2016