$289 Avg/night
Rate and special offer based on Check-in: Sep 1, 2014 Check-out: Sep 4, 2014

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

4 stars
Carretera Cancun Tulum KM 54, Playa del Carmen, 77760
Hotel Overview
Reviewer score
4.0
out of 5
75 reviews
Perfect family resort

Staff treats you great, kudos to all. Great tasting food, gourmet type, can't get any better... See full review

  • Coach Alex
  • Jun 29, 2014
Perfect family resort option

You'll find the friendliest staff at this beautiful resort. Food was prime and great tasting,... See full review

  • Alejandro Quintero
  • Jun 28, 2014
Eco-friendly Caribbean resort in Riviera Maya with private beach
Hacienda Tres Rios is a true eco resort. For instance, the hotel was constructed on pilings and a permeable rock base to allow for natural water flow and filters seawater to avoid using the freshwater aquifer. The resort sits on 326 acres of a protected nature park that includes jungle, mangroves, coastal dunes and cenotes (sinkholes filled with water). The resort boasts a private beach, two swimming pools, gym/fitness center and complimentary Wi-Fi Internet access.
Highlights:
  • Nestled into a 326 acre nature park
  • Green Globe, Sustainable Travel International and Rainforest Alliance certified
  • Free Wi-Fi Internet access
Rooms:

Expect brightly colored, spacious suites facing the natural mangroves or the ocean. Hacienda Tres Rios' is committed to the environment in rooms, too. For example, the heat generated from running the in-room air conditioner is re-processed to heat the hot water for showers and sinks. In addition to air conditioning, all suites include flat-screen TVs, a private terrace (some with Jacuzzi), Internet access, vanity mirror, pillow menu, 300-thread count Egyptian cotton linens, hair dryer, robes and slippers.

Features:

Have you always wanted to know more about tequila or traditional Mexican cuisine? Take a tequila or cooking class with the executive chef during your stay and walk away with a better understanding of both. Kids have access to the kids club where they'll meet new friends, go on adventures and make souvenirs to take home. For a completely different experience, go on a SenseAdventure tour or take a stroll through the botanical garden or plant nursery. Also included is evening entertainment, a 30-minute massage at the spa, 24-hour room service, yoga and spinning classes and an adult-only pool area. At night, book a reservation at the chef's tasting table for a seven-course journey through the world (guests must purchase a bottle of wine at the tasting table).

Transportation
  • Cancun International Airport (40 minutes)
Attractions
  • Playa del Carmen (8 mi/13 km)
  • Tulum ruins (44 mi/71 km)
  • Chichen Itza (100 mi/162 km)
Business­
  • Meeting rooms and banquet area accommodates large and small groups (fees apply)
  • Free high-speed Internet
  • Business center - fax, copy, office supplies, secretary service, translation services (fees apply)
  • Video conferencing/audiovisual equipment (fees apply)

Hotel Map

20.7052 -87.0097
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport CUN- 28 miles.
Area description
Cancun International Airport, the second busiest in Mexico after that of Mexico City, welcomes over eighty arrivals per day from North America and Europe alone, plus many more from Central and South America. From there, Hacienda Tres Rios is easily accessible by private car services and scheduled buses. Hacienda Tres Rios is located only 28 miles south from Cancun International Airport in Riviere Maya and only 6 miles before Playa del Carmen.

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive Rooms

Junior Suite with jacuzzi 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View with Jacuzzi, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Hacienda Tres Rios offers extraordinary indoor and outdoor functions space for meetings and incentives able to accommodate up to 500 people. Featuring one divisible ball room of 5.979 ft2 along three breakouts rooms from 915 ft2 to 1265 ft2 (Not currently available)

Dining

Casa Las Islas
International buffet, various foods; serving breakfast, lunch, and dinner The inviting flavors and aromas of the Riviera Maya region beckon at Casa Las Islas, an international buffet-style restaurant. Casual but elegant, Casa Las Islas provides a family friendly atmosphere with fine cuisine from around the world. Schedule: 7:00-11:00 a.m.; 12:30-4:00 p.m.; 6:30-10:00 p.m. *Closed on Wednesdays. Dress code: Casual; shorts and T-shirts permitted.
Kotori
Serving Asian fusion and mixed Asian cuisine for dinner Imagine a blend of Chinese, Japanese, and Thai foods, and the result is a savory variety of Asian fusion cuisine. Kotori offers some of the freshest sushi, Thai and teppanyaki dishes. Whether it's a spicy spinach salad, fresh sushi and sashimi, teriyaki or spicy Thai entrees, tempura vegetables and shrimp, noodle dishes, or chicken wraps, you will find it all at Kotori. Save room for a delicious dessert, such as banana stew, chocolate fondant on ice cream, or passion fruit cheesecake. Schedule: 6:30-10:00 p.m. *Only Tuesdays, Fridays, and Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Victory Sports Bar
Bar, featuring tequila tasting, and serving appetizers & snacks Watch the game, enjoy a cocktail with your family, or sip the finest spirits with your friends at this sports bar. Discover tantalizing mixed drinks like a Mojito (rum), Iceberg Tropical (vodka), Gin Cobbler, Chocolate Martini (vodka), and Peach Fizz (brandy). They also offer a delightful selection of non-alcoholic mixed drinks. Known for its variety of distinctive tequilas, Victory Sports Bar offers tequila tasting on select nights, so you can sample many different tequila flavors. Schedule: 3:00 p.m.-1:00 a.m. No Dress Code Required.
Martini and Tea time Terrace
Bar Serving Cocktails and Appetizers Bar, appetizers Relax in the cozy atmosphere of this beachside terrace by the pool. This terrace bar features traditional afternoon tea and early evening cocktails. It's the perfect place to try a variety of unique martinis, such as a Blue Canary Martini (gin), a Sun Martini (vodka), or a Tequini (a tequila martini). Martini Bar Schedule: 8:00 p.m.-10:00 p.m. Tea Services Schedule: 5:00 p.m.-7:00 p.m. No Dress Code Required.
Lobby Bar
Delicious drinks and cocktails in a smooth and tranquil environment.
Patisserie Cafe de Paris
French bakery and caf. Enjoy the enticing scent and heavenly flavor of fresh baked breads, Parisian pastries, and specialty desserts, with a cup of full-bodied espresso, latte, coffee, or tea. Indulge in a light, creamy pastry or a slice of rich, flavorful cake, which are sure to please the palate. Schedule: 10:00 a.m.-10:00 p.m. No Dress Code required.
Alebrije
A la carte restaurant serving Mexican cuisine for dinner El Alebrije, Hacienda Tres Ros' flagship restaurant, celebrates its Mexican heritage by blending the exotic flavors of true Mexican cuisine with the traditional decor of Jalisco, Puebla, and Michoacn.Regional specialties are featured daily and include sea bass, fresh tuna, grilled chicken, lobster, duck, and lamb, as well as delicious desserts such as chipotle crme brle, rose petal ice cream, and sweet potato cake. Schedule: 6:30-10:00 p.m. *Closed Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes. Music: Mexican Quartet
Porto Bello
A la carte restaurant serving Italian cuisine for dinner Italian dining at its finest is right in the heart of the Riviera Maya. Dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. Entrees feature special mixed salads, fresh tuna, grouper, broiled chicken, almond cream soup, pasta dishes using risotto, angel hair, or fettuccini, veal, beef, and eggplant parmesan, to name just a few. After dinner, indulge in a choice of delectable desserts, for example, almond truffles, mascarpone with vanilla sauce, or caramelized pistachio cannolis, among others. Schedule: 6:30-10:00 p.m. *Only Saturday, Monday, and Thursday. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Hacienda Grill
Bar & grill serving lunch buffets, snacks, and dinner a la carte Located in a private enclave, the Hacienda Grill sits poolside and features beautiful views of the river as it flows to the Caribbean Sea. It offers a full bar and food menu, which includes salads, burgers, chicken wings, cheese sticks, sea bass, shrimp, chicken, rib eye steak, and tasty desserts such as dark chocolate or pumpkin/white-chocolate tarts. Schedule: Lunch 11:00 a.m. - 5:00 p.m. *Cocktails 11:00-6:00 p.m. Dinner 6:30 p.m. - 10:00 p.m. *Closed Wednesdays and Sundays. Dress Code: Pool casual; shorts and T-shirts permitted.
Il Forno
Serving Italian style foods for lunch and snacks Savor some of the most delicious comfort food at this pizzeria which offers specialty pizzas and calzones baked in a wood-fired ceramic oven. This casual, outdoor restaurant by the pool has a wholesome, fun feel and beautiful views. The menu features international style pizzas from Mexican and Italian to European and Lebanese, and scrumptious calzones, such as vegetarian and Caribbean style. Schedule: 12:00 p.m-7:00pm No Dress Code Required.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (75)

Ratings and reviews for Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Overall score

4 / 5
5.01.0
75 out of 75
Amenities:
4.1
Room cleanliness:
4.7
Hotel staff:
4.3
Room comfort:
4.6
Location:
3.9
Value:
4.1

75% would recommend to a friend.

Sort by:
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Sugar Land, Tx
Nov 23, 2010

A beautiful resort in a Natural Setting

Our vacation at Hacienda Tres Rios was worth every Penny.The rooms were big, clean and comfortable.Restaurants had excellent food and the service was exemplary.Staff was very pleasant and helpful.Most of them spoke passable English. Overall a great experience.The natural surroundings provided enough activities and relaxation.Definitely recommend this resort for a great vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Short drive from hotel

Xcaret Park.Must visit for underground rivers, snorkeling and animals (Sharks,Dolphins,Turtles etc.)

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Vancouver, BC
Nov 23, 2010

Amazing hotel for people of all ages!

I loved everything about Tres Rios! The staff at the hotel were absolutely amazing and always so helpful. I was there with 11 members of my family and the staff took such good care of us all. The hotel was spotless and had so many different activities available to guests that we couldn't even get through them all during this stay. The kayaking, snorkeling and biking on site was fantastic and so were the staff that were in charge of delivering the tours. The restaurants were all great and had a very good variety of food, but I would have liked some more restaurant options for lunch. The italian restaurant was the best and we ate there multiple times for dinner. If you are able to do the Chefs table dinner do it's, it's definitely an experience worth having :) Overall the experience was amazing and I would definitely go back to this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Trice the Traveler
Stamford, CT
Nov 21, 2010

Great Vacation Destination

Great time, excellent customer service, helpful staff, great amenities, great food, beautiful weather, modern, great location. Beautiful hotel!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Xcaret...

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Phoenix AZ
Oct 14, 2010

The Good the bad

Only some of the wait staff were attentive. Breakfast service was terrible I had to keep asking for more coffee. Teh Concerige did not follow through no welcome package delievered to our room like promised. I would not book at this Hotel again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
2
Value:
3
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
karenandtwins
Philadelphia PA
Sep 5, 2010

great value and great time

This was the best value I have ever experienced on a vacation, bar none. Terrific resort, great food and service by the staff. The only thing missing was a crystal clear beach. This resort is situated in an area that receives deposits from local rivers which makes the private beach area basically unswimmable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Jenga Queen
Kansas
Jul 19, 2010

Great Atmosphere

This trip was great! We really enjoyed the staff. They helped make our stay relaxing, fun, and memorable. The hotel offers fun tours, i suggest taking part of those...get out and have fun, explore! It rained one day so we took the tequila tasting class...the head chef Oscar made it really interesting and fun! The beach needs work. It's still new and needs to be worked on so there is still a lot of seaweed etc. We took a taxi to Playa del Carmen to use that beach and it worked out just fine! The pools were great, too!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Money-saving tip: Short drive from hotel

take a taxi to Playa del Carmen...that is where the bus station is (like greyhound buses) it's cheap to get to cancun and Telum to see the Mayan ruins! Explore!

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
El Francomacorisano
Lowell, MA
Jul 15, 2010

Unbelievable Personnel & Great Food

The Best expirience ever.Great service(24 hours), great pool, great food , great shows. Eat, Drink as much as you can. If you're on the beach someone woould ask if you need anything, if you in the pool someone would ask you if need anything.Everywhere you go there is someone to serve you. Cleanest hotel i have ever seen. There are also a lot of activities to do in the hotel:Kayaking, Bicycling, Snorkeling and more. The only downside of the hotel is the beach (when it rains a lot of dirt come to beach)other than that everything is perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Xelha Park, Great waterpark with a huge snorkeling area, diving, dolphin shows and water games.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
PinkBlushing Bride
Karval, CO
Jul 9, 2010

Super relaxing!

My husband and I spent our entire honeymoon at Tres Rios and found it beautiful and relaxing. It was devastated a few years ago by a hurricane and thus has some areas in the surrounding park with obvious damage. As a result, the resort has its own nursery, which can be toured by guests. We loved the tours of the park, especially the snorkeling and kayaking in the freshwater canals. We would definitely stay at Tres Rios again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Money-saving tip: Not Applicable

Get the all-inclusive!! It is worth every penny, and we would never have been able to afford all of the food and drinks without it!

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Fort Worth, TX
Jun 23, 2010

Relaxation Station

Nice quiet place to relax!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: In Hotel

The offered tours were very fun and worth the time.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Duluth MN
Jun 21, 2010

Hacienda Tres Rios

The hotel was very nice, very clean, but we have not done an all inclusive before and wouldn't do it again. Because the food and drinks are already paid for in the price of the trip, we only went exploring (snorkeling, shopping, etc) away from the resort for two days as it added so much to the expense of the trip. In the past we have enjoyed hotels with breakfast buffets included and then set off for the day to experience new beaches and restaurants. We found this to be more fun and less expensive. If you're looking to relax next to the pool all week and eat a lot of the same food, then this might be the vacation destination for you. The staff was awesome but the pool was cold and the beach was fine to hang out at but we didn't get in the ocean--kind of mushy. Nothing stood out as bad but there wasn't anything stellar about this vacation either (but that could've had a lot to do with the fact that it was unseasonbly cool and rainy).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
2
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