$289 Avg/night
Rate and special offer based on Check-in: Jul 11, 2014 Check-out: Jul 14, 2014

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

4 stars
Carretera Cancun Tulum KM 54, Playa del Carmen, 77760
Hotel Overview
Reviewer score
4.1
out of 5
127 reviews
Perfect family resort

Staff treats you great, kudos to all. Great tasting food, gourmet type, can't get any better... See full review

  • Coach Alex
  • Jun 29, 2014
Perfect family resort option

You'll find the friendliest staff at this beautiful resort. Food was prime and great tasting,... See full review

  • Alejandro Quintero
  • Jun 28, 2014
Eco-friendly Caribbean resort in Riviera Maya with private beach
Hacienda Tres Rios is a true eco resort. For instance, the hotel was constructed on pilings and a permeable rock base to allow for natural water flow and filters seawater to avoid using the freshwater aquifer. The resort sits on 326 acres of a protected nature park that includes jungle, mangroves, coastal dunes and cenotes (sinkholes filled with water). The resort boasts a private beach, two swimming pools, gym/fitness center and complimentary Wi-Fi Internet access.
Highlights:
  • Nestled into a 326 acre nature park
  • Green Globe, Sustainable Travel International and Rainforest Alliance certified
  • Free Wi-Fi Internet access
Rooms:

Expect brightly colored, spacious suites facing the natural mangroves or the ocean. Hacienda Tres Rios' is committed to the environment in rooms, too. For example, the heat generated from running the in-room air conditioner is re-processed to heat the hot water for showers and sinks. In addition to air conditioning, all suites include flat-screen TVs, a private terrace (some with Jacuzzi), Internet access, vanity mirror, pillow menu, 300-thread count Egyptian cotton linens, hair dryer, robes and slippers.

Features:

Have you always wanted to know more about tequila or traditional Mexican cuisine? Take a tequila or cooking class with the executive chef during your stay and walk away with a better understanding of both. Kids have access to the kids club where they'll meet new friends, go on adventures and make souvenirs to take home. For a completely different experience, go on a SenseAdventure tour or take a stroll through the botanical garden or plant nursery. Also included is evening entertainment, a 30-minute massage at the spa, 24-hour room service, yoga and spinning classes and an adult-only pool area. At night, book a reservation at the chef's tasting table for a seven-course journey through the world (guests must purchase a bottle of wine at the tasting table).

Transportation
  • Cancun International Airport (40 minutes)
Attractions
  • Playa del Carmen (8 mi/13 km)
  • Tulum ruins (44 mi/71 km)
  • Chichen Itza (100 mi/162 km)
Business­
  • Meeting rooms and banquet area accommodates large and small groups (fees apply)
  • Free high-speed Internet
  • Business center - fax, copy, office supplies, secretary service, translation services (fees apply)
  • Video conferencing/audiovisual equipment (fees apply)

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive Rooms

Junior Suite with jacuzzi 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View with Jacuzzi, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.7052 -87.0097
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport CUN- 28 miles.
Area description
Cancun International Airport, the second busiest in Mexico after that of Mexico City, welcomes over eighty arrivals per day from North America and Europe alone, plus many more from Central and South America. From there, Hacienda Tres Rios is easily accessible by private car services and scheduled buses. Hacienda Tres Rios is located only 28 miles south from Cancun International Airport in Riviere Maya and only 6 miles before Playa del Carmen.

Dining

Casa Las Islas
International buffet, various foods; serving breakfast, lunch, and dinner The inviting flavors and aromas of the Riviera Maya region beckon at Casa Las Islas, an international buffet-style restaurant. Casual but elegant, Casa Las Islas provides a family friendly atmosphere with fine cuisine from around the world. Schedule: 7:00-11:00 a.m.; 12:30-4:00 p.m.; 6:30-10:00 p.m. *Closed on Wednesdays. Dress code: Casual; shorts and T-shirts permitted.
Kotori
Serving Asian fusion and mixed Asian cuisine for dinner Imagine a blend of Chinese, Japanese, and Thai foods, and the result is a savory variety of Asian fusion cuisine. Kotori offers some of the freshest sushi, Thai and teppanyaki dishes. Whether it's a spicy spinach salad, fresh sushi and sashimi, teriyaki or spicy Thai entrees, tempura vegetables and shrimp, noodle dishes, or chicken wraps, you will find it all at Kotori. Save room for a delicious dessert, such as banana stew, chocolate fondant on ice cream, or passion fruit cheesecake. Schedule: 6:30-10:00 p.m. *Only Tuesdays, Fridays, and Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Victory Sports Bar
Bar, featuring tequila tasting, and serving appetizers & snacks Watch the game, enjoy a cocktail with your family, or sip the finest spirits with your friends at this sports bar. Discover tantalizing mixed drinks like a Mojito (rum), Iceberg Tropical (vodka), Gin Cobbler, Chocolate Martini (vodka), and Peach Fizz (brandy). They also offer a delightful selection of non-alcoholic mixed drinks. Known for its variety of distinctive tequilas, Victory Sports Bar offers tequila tasting on select nights, so you can sample many different tequila flavors. Schedule: 3:00 p.m.-1:00 a.m. No Dress Code Required.
Martini and Tea time Terrace
Bar Serving Cocktails and Appetizers Bar, appetizers Relax in the cozy atmosphere of this beachside terrace by the pool. This terrace bar features traditional afternoon tea and early evening cocktails. It's the perfect place to try a variety of unique martinis, such as a Blue Canary Martini (gin), a Sun Martini (vodka), or a Tequini (a tequila martini). Martini Bar Schedule: 8:00 p.m.-10:00 p.m. Tea Services Schedule: 5:00 p.m.-7:00 p.m. No Dress Code Required.
Lobby Bar
Delicious drinks and cocktails in a smooth and tranquil environment.
Patisserie Cafe de Paris
French bakery and caf. Enjoy the enticing scent and heavenly flavor of fresh baked breads, Parisian pastries, and specialty desserts, with a cup of full-bodied espresso, latte, coffee, or tea. Indulge in a light, creamy pastry or a slice of rich, flavorful cake, which are sure to please the palate. Schedule: 10:00 a.m.-10:00 p.m. No Dress Code required.
Alebrije
A la carte restaurant serving Mexican cuisine for dinner El Alebrije, Hacienda Tres Ros' flagship restaurant, celebrates its Mexican heritage by blending the exotic flavors of true Mexican cuisine with the traditional decor of Jalisco, Puebla, and Michoacn.Regional specialties are featured daily and include sea bass, fresh tuna, grilled chicken, lobster, duck, and lamb, as well as delicious desserts such as chipotle crme brle, rose petal ice cream, and sweet potato cake. Schedule: 6:30-10:00 p.m. *Closed Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes. Music: Mexican Quartet
Porto Bello
A la carte restaurant serving Italian cuisine for dinner Italian dining at its finest is right in the heart of the Riviera Maya. Dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. Entrees feature special mixed salads, fresh tuna, grouper, broiled chicken, almond cream soup, pasta dishes using risotto, angel hair, or fettuccini, veal, beef, and eggplant parmesan, to name just a few. After dinner, indulge in a choice of delectable desserts, for example, almond truffles, mascarpone with vanilla sauce, or caramelized pistachio cannolis, among others. Schedule: 6:30-10:00 p.m. *Only Saturday, Monday, and Thursday. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Hacienda Grill
Bar & grill serving lunch buffets, snacks, and dinner a la carte Located in a private enclave, the Hacienda Grill sits poolside and features beautiful views of the river as it flows to the Caribbean Sea. It offers a full bar and food menu, which includes salads, burgers, chicken wings, cheese sticks, sea bass, shrimp, chicken, rib eye steak, and tasty desserts such as dark chocolate or pumpkin/white-chocolate tarts. Schedule: Lunch 11:00 a.m. - 5:00 p.m. *Cocktails 11:00-6:00 p.m. Dinner 6:30 p.m. - 10:00 p.m. *Closed Wednesdays and Sundays. Dress Code: Pool casual; shorts and T-shirts permitted.
Il Forno
Serving Italian style foods for lunch and snacks Savor some of the most delicious comfort food at this pizzeria which offers specialty pizzas and calzones baked in a wood-fired ceramic oven. This casual, outdoor restaurant by the pool has a wholesome, fun feel and beautiful views. The menu features international style pizzas from Mexican and Italian to European and Lebanese, and scrumptious calzones, such as vegetarian and Caribbean style. Schedule: 12:00 p.m-7:00pm No Dress Code Required.

Meeting facilities

Meeting Info
Hacienda Tres Rios offers extraordinary indoor and outdoor functions space for meetings and incentives able to accommodate up to 500 people. Featuring one divisible ball room of 5.979 ft2 along three breakouts rooms from 915 ft2 to 1265 ft2 (Not currently available)

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (127)

Ratings and reviews for Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Overall score

4.1 / 5
5.01.0
127 out of 127
Amenities:
4.2
Room cleanliness:
4.7
Hotel staff:
4.3
Room comfort:
4.6
Location:
4
Value:
4.2

77% would recommend to a friend.

Sort by:
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Blizzard in Chicago!
Chicago, Illinois
Feb 4, 2011

Eco-friendly, quiet, clean, great food!

Tres Rios was indeed eco-friendly, clean, quiet compared to other resorts, great food, excellent service, very nice beach front with an additional lagoon and mangroves with inland rivers. Northern part of Riviera Maya, so not too far in the van. Staff was fun and friendly. Spas services were wonderful. Less children and less 'partiers' than at most resorts in the area, but yet had accomodations for both if needed. Thrilled to have found this place and look forward to going back soon!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

Enough restaurants and cafes on site that you don't feel the need to leave. Wide variety of food (Asian fusion, Mexican, Italian, French Patisserie...). All-inclusive included 24 hour room service with a great menu selection and excellent alcohol choices.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Blizzard in Chicago!
Chicago, Illinois
Feb 4, 2011

Eco-friendly, quiet, clean, great food!

Tres Rios was indeed eco-friendly, clean, quiet compared to other resorts, great food, excellent service, very nice beach front with an additional lagoon and mangroves with inland rivers. Northern part of Riviera Maya, so not too far in the van. Staff was fun and friendly. Spas services were wonderful. Less children and less 'partiers' than at most resorts in the area, but yet had accomodations for both if needed. Thrilled to have found this place and look forward to going back soon!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

Enough restaurants and cafes on site that you don't feel the need to leave. Wide variety of food (Asian fusion, Mexican, Italian, French Patisserie...). All-inclusive included 24 hour room service with a great menu selection and excellent alcohol choices.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Griswold, CT
Jan 30, 2011

Nice place to stay

The hotel service was very good and the place was spotless. Our rooms were large and nicely situated. The beds were very uncomfortable however. Upon arrival the staff had us sit in the front lobby for a half hour prior to the sales pitch. We and our travel companions were very unhappy about that waste of our time and very much resented the sales pitch after we had paid a steep price to stay there. We were finally shown to our rooms which we had booked in May for this Jan.vacation and had also emailed to confirm that our rooms be situated close together if not adjoining. Our confirmation stated that the Hotel would honor our request but instead , we were in separate buildings with alternate room offers that were not the Ocean View suites which we had paid for in May.We thought that the room scheduling could have been done much better then it was done. The food was good but the restaurant schedules were less then convenient. The beach and surroundings were beautiful and the naturalness of the rivers,mango groves and jungle were worth the trip alone. Pricey but worth seeing at least once. Would we go again? The hotel was only 30% full yet our rooms closeness was not handled well and the hotel could not handle any more guests ,food wise , service wise or toilet facilities wise. So our stay was very good at a 30% occupancy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
2
Sightseeing tip: Short drive from hotel

Do not sit in the lobby upon arrival but instead ask to be shown to your room immediately. They don't have any site maps so it is a learn as you go anyway.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Griswold, CT
Jan 30, 2011

Nice place to stay

The hotel service was very good and the place was spotless. Our rooms were large and nicely situated. The beds were very uncomfortable however. Upon arrival the staff had us sit in the front lobby for a half hour prior to the sales pitch. We and our travel companions were very unhappy about that waste of our time and very much resented the sales pitch after we had paid a steep price to stay there. We were finally shown to our rooms which we had booked in May for this Jan.vacation and had also emailed to confirm that our rooms be situated close together if not adjoining. Our confirmation stated that the Hotel would honor our request but instead , we were in separate buildings with alternate room offers that were not the Ocean View suites which we had paid for in May.We thought that the room scheduling could have been done much better then it was done. The food was good but the restaurant schedules were less then convenient. The beach and surroundings were beautiful and the naturalness of the rivers,mango groves and jungle were worth the trip alone. Pricey but worth seeing at least once. Would we go again? The hotel was only 30% full yet our rooms closeness was not handled well and the hotel could not handle any more guests ,food wise , service wise or toilet facilities wise. So our stay was very good at a 30% occupancy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
2
Sightseeing tip: Short drive from hotel

Do not sit in the lobby upon arrival but instead ask to be shown to your room immediately. They don't have any site maps so it is a learn as you go anyway.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Superior, CO
Dec 29, 2010

Fantastic family getaway

The hotel is very different than other resorts in the area. Service is individualized. We were under the impression that there was one waiter/family the whole time. It is not crowded at all and we never had problems finding cabanas on the beach. The nature park is incredible and the canoe tour to the ocean was great. They also have a sensory tour that was an amazing experience. There is an optional 7 course chef dinner that is to die for. Minor issues: lack of hot tub in the adult's pool. The ones in the kid's pool is full of kids. The restaurant food is much better than the buffet and there is no wait for the restaurants, but men need pants and closed toe shoes. This information is not on their website.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Men need pants and cloed toe shoes for the restaurants and this information is not on the website.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Superior, CO
Dec 29, 2010

Fantastic family getaway

The hotel is very different than other resorts in the area. Service is individualized. We were under the impression that there was one waiter/family the whole time. It is not crowded at all and we never had problems finding cabanas on the beach. The nature park is incredible and the canoe tour to the ocean was great. They also have a sensory tour that was an amazing experience. There is an optional 7 course chef dinner that is to die for. Minor issues: lack of hot tub in the adult's pool. The ones in the kid's pool is full of kids. The restaurant food is much better than the buffet and there is no wait for the restaurants, but men need pants and closed toe shoes. This information is not on their website.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Men need pants and cloed toe shoes for the restaurants and this information is not on the website.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
sylvelinc
delaware
Dec 28, 2010

a very merry christmas

The tours they offer are well worth the time

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
sylvelinc
delaware
Dec 28, 2010

a very merry christmas

The tours they offer are well worth the time

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Rachel:loves beach vacations
Casper, WY
Dec 10, 2010

Nice Place...

The hotel was nice and very pretty. The concierge desk was not very nice and it didnt seem like they had very many activities to offer outside the hotel in the area.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

[...]

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Rachel:loves beach vacations
Casper, WY
Dec 10, 2010

Nice Place...

The hotel was nice and very pretty. The concierge desk was not very nice and it didnt seem like they had very many activities to offer outside the hotel in the area.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

[...]

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