Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

The entertainment staff, the bartenders and the waiters at the hotel are excellent. They try very hard to meet your every need.

Hacienda Tres Rios is a magnificent all inclusive. The staff are fabulous, allowing you rest and relax but always nearby in case you need something. The food is magnificent. The rooms are beautiful. The on-site activities are great and you're close enough to other places, such as Playa del Carmen or Tulum if you want to get away. We're going back!

I loved everything about Tres Rios! The staff at the hotel were absolutely amazing and always so helpful. I was there with 11 members of my family and the staff took such good care of us all. The hotel was spotless and had so many different activities available to guests that we couldn't even get through them all during this stay. The kayaking, snorkeling and biking on site was fantastic and so were the staff that were in charge of delivering the tours. The restaurants were all great and had a very good variety of food, but I would have liked some more restaurant options for lunch. The italian restaurant was the best and we ate there multiple times for dinner. If you are able to do the Chefs table dinner do it's, it's definitely an experience worth having :) Overall the experience was amazing and I would definitely go back to this resort.

The hotel is very different than other resorts in the area. Service is individualized. We were under the impression that there was one waiter/family the whole time. It is not crowded at all and we never had problems finding cabanas on the beach. The nature park is incredible and the canoe tour to the ocean was great. They also have a sensory tour that was an amazing experience. There is an optional 7 course chef dinner that is to die for. Minor issues: lack of hot tub in the adult's pool. The ones in the kid's pool is full of kids. The restaurant food is much better than the buffet and there is no wait for the restaurants, but men need pants and closed toe shoes. This information is not on their website.

All of the staff at Hacienda Tres Rios should be commended - they did everything they could to make our stay an outstanding one. We cannot imagine not having a great time. The food is excellent (even in the buffet) and the activities at the resort are enough to stay busy without leaving the property for a few days. Make sure to visit the cenotes, even if you don't have the time to take the official tours, just go walk to them. They are really amazing. Swim where the river meets the ocean. If you pay attention you will see all types and sizes of fish, crabs, and other wildlife in the blue water. Bring a snorkeling mask. If you prefer plain food, stick to the pizza oven or room service type stuff. The food everywhere is excellent, though, but if you do not enjoy eating non-americanized Mexican food your choices will be limited. If you do, however, like flavorful, spicy food you can't find in the USA then you are in luck. I did not have anything that I didn't think was excellent, or at least of excellent quality. The Mexican restaurant and the Hacienda Grill (outdoor dining) have the best food in my opinion. If you tip the pool service guys 10-20 pesos every once in a while, they will make sure you have everything you need without having to leave your pool chair. Seriously, they were amazing. We travel very frequently (family of 4, 2-3 big trips every year) and have never been to a cleaner, more well maintained resort.

Our favorite part of our trip was the incredible food offered at this all-inclusive hotel. I can say that everything I ate was fabulous. The beds are extremely comfortable. I often saw the friendly staff running to make sure that the guests' needs were met in a quick fashion. The beach beds were wonderful. The water is not as blue as other areas of Playa del Carmen.

The property was beautiful, well maintained, the rooms were very spacious, and the service and staff were amazing. The beach beds were a favorite spot to hang out, read, enjoy the beach views, and also enjoyed excellent wait service. The kayaking and snorkeling were easily accessible and also the planned tours were easy and well coordinated. We loved the "SenseAdventure" tour. There was so much to see and do on the property we saved money by staying on sight the whole time. The food was un-believable! Our stay was great, we would recommend HTR highly to anyone, young, old, couples, singles, families alike. The only negative, which has nothing to do with the HTR lodging, was the flight which was delayed for 8 hours!!! [...]

Best all-inclusive we have experienced! Beds are incredibly comfortable. Rooms are large with very little noise from hallways or sourounding rooms. Food and service are great. We felt very safe and our children loved the resort. People from other resorts kept asking what we thought of Hacienda. Main beach is not great but cenotes and side beach are fabulous. A couple of morning shift servers and a concierge were grumpy but other than that the staff was terrific. Highly recommend for nice getaway... Not a party place... if you are looking for that go somewhere else.

We did it all, tours, spa, pool, activities, wedding, traveled offsite. It was a beautiful resort, close proximity to Playa de Carmen with staff that worked very hard to ensure you were pleased. It was the nicest hotel I have stayed at in Mexico. Even though we had torrential downpours for 3 of the 7 days, we still played in the rain and had fun. The only dissappointment was that I perceived the resort to be brand new, but I believe it is simply newly remodeled. Some of the things like the phone, key card lock and others did not work but were not major inconviences. The food was good but not great, it met my expectations, so I was not dissappointed. The homemade food displays were fantastic. We were not nickeled and dimed at all...this was a pleasant surprise. They provided what they said they would without question. That is really important and unfortunately not always the case in Mexico.

My family enjoyed the quiet ambiance, the efficiency and friendliness of the staff, and the sustainable practices in the building and site. Mexico is famous for its varied fruit, excellent food and pastry so we were disappointed to see juices coming from a box(like in USA)American type pastries(donuts, cheese cake and cinnamon rolls),and exotic dishes(Ostrich tamales, Asian fusion dishes, etc.)not well mastered, and that did not reflect the indigenous food and spirit of the place. In my opinion we can import other countries food and culture,as an option but we do not need to offer the turist an homogeneous experience but the experience of being in the beautiful country that is Mexico!!!