Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

4 stars
View map of Carretera Cancun Tulum KM 54, Playa del Carmen, 77760

Hotel Overview

Reviewer score
4.0
out of 5
68 reviews
Tres Rios

We had an amazing trip! The hotel was clean and beautiful! We will definitiely consider going back... See full review

  • Priscilla M.
  • Mar 13, 2015
Great Getaway

Hacienda Tres Rios is a great getaway for all age groups. The hotel is very beautiful and the staff... See full review

  • Val
  • Mar 2, 2015
Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive is a true eco resort. For instance, the hotel was constructed on pilings and a permeable rock base to allow for natural water flow and filters seawater to avoid using the freshwater aquifer. The resort sits on 326 acres of a protected nature park that includes jungle, mangroves, coastal dunes and cenotes (sinkholes filled with water). The resort boasts a private beach, two swimming pools and gym/fitness center.
Rooms

Expect brightly colored, spacious suites facing the natural mangroves or the ocean. Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive is committed to the environment in rooms, too. For example, the heat generated from running the in-room air conditioner is re-processed to heat the hot water for showers and sinks. In addition to air conditioning, all suites include flat-screen TVs, a private terrace (some with Jacuzzi), Internet access, vanity mirror, pillow menu, 300-thread count Egyptian cotton linens, hair dryer, robes and slippers.

Property features

Have you always wanted to know more about tequila or traditional Mexican cuisine? Take a tequila or cooking class with the executive chef during your stay and walk away with a better understanding of both. Kids have access to the kids club where they'll meet new friends, go on adventures and make souvenirs to take home. For a completely different experience, go on a SenseAdventure tour or take a stroll through the botanical garden or plant nursery. Also included is evening entertainment, a 30-minute massage at the spa, 24-hour room service, yoga and spinning classes and an adult-only pool area. At night, book a reservation at the chef's tasting table for a seven-course journey through the world (guests must purchase a bottle of wine at the tasting table).

Highlights
  • Nestled into a 326 acre nature park
  • Green Globe, Sustainable Travel International and Rainforest Alliance certified
Nearby attractions
  • Playa del Carmen (8 mi/13 km)
  • Tulum ruins (44 mi/71 km)
  • Chichen Itza (100 mi/162 km)
Business
  • Meeting rooms and banquet area accommodates large and small groups (fees apply)
  • Free high-speed Internet
  • Business center - fax, copy, office supplies, secretary service, translation services (fees apply)
  • Video conferencing/audiovisual equipment (fees apply)
Transportation
  • Cancun International Airport (40 minutes)
Policies
One registered guest must be at least 25 years old and shall be willing to accept responsibility for the actions of other occupants.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive Rooms

Junior Suite with jacuzzi 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View with Jacuzzi, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

20.7052 -87.0097
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport CUN- 28 miles.
Area description
Cancun International Airport, the second busiest in Mexico after that of Mexico City, welcomes over eighty arrivals per day from North America and Europe alone, plus many more from Central and South America. From there, Hacienda Tres Rios is easily accessible by private car services and scheduled buses. Hacienda Tres Rios is located only 28 miles south from Cancun International Airport in Riviere Maya and only 6 miles before Playa del Carmen.

Meeting facilities

Meeting Info
Hacienda Tres Rios offers extraordinary indoor and outdoor functions space for meetings and incentives able to accommodate up to 500 people. Featuring one divisible ball room of 5.979 ft2 along three breakouts rooms from 915 ft2 to 1265 ft2 (Not currently available)

Dining

Casa Las Islas
International buffet, various foods; serving breakfast, lunch, and dinner The inviting flavors and aromas of the Riviera Maya region beckon at Casa Las Islas, an international buffet-style restaurant. Casual but elegant, Casa Las Islas provides a family friendly atmosphere with fine cuisine from around the world. Schedule: 7:00-11:00 a.m.; 12:30-4:00 p.m.; 6:30-10:00 p.m. *Closed on Wednesdays. Dress code: Casual; shorts and T-shirts permitted.
Kotori
Serving Asian fusion and mixed Asian cuisine for dinner Imagine a blend of Chinese, Japanese, and Thai foods, and the result is a savory variety of Asian fusion cuisine. Kotori offers some of the freshest sushi, Thai and teppanyaki dishes. Whether it's a spicy spinach salad, fresh sushi and sashimi, teriyaki or spicy Thai entrees, tempura vegetables and shrimp, noodle dishes, or chicken wraps, you will find it all at Kotori. Save room for a delicious dessert, such as banana stew, chocolate fondant on ice cream, or passion fruit cheesecake. Schedule: 6:30-10:00 p.m. *Only Tuesdays, Fridays, and Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Victory Sports Bar
Bar, featuring tequila tasting, and serving appetizers & snacks Watch the game, enjoy a cocktail with your family, or sip the finest spirits with your friends at this sports bar. Discover tantalizing mixed drinks like a Mojito (rum), Iceberg Tropical (vodka), Gin Cobbler, Chocolate Martini (vodka), and Peach Fizz (brandy). They also offer a delightful selection of non-alcoholic mixed drinks. Known for its variety of distinctive tequilas, Victory Sports Bar offers tequila tasting on select nights, so you can sample many different tequila flavors. Schedule: 3:00 p.m.-1:00 a.m. No Dress Code Required.
Martini and Tea time Terrace
Bar Serving Cocktails and Appetizers Bar, appetizers Relax in the cozy atmosphere of this beachside terrace by the pool. This terrace bar features traditional afternoon tea and early evening cocktails. It's the perfect place to try a variety of unique martinis, such as a Blue Canary Martini (gin), a Sun Martini (vodka), or a Tequini (a tequila martini). Martini Bar Schedule: 8:00 p.m.-10:00 p.m. Tea Services Schedule: 5:00 p.m.-7:00 p.m. No Dress Code Required.
Lobby Bar
Delicious drinks and cocktails in a smooth and tranquil environment.
Patisserie Cafe de Paris
French bakery and caf. Enjoy the enticing scent and heavenly flavor of fresh baked breads, Parisian pastries, and specialty desserts, with a cup of full-bodied espresso, latte, coffee, or tea. Indulge in a light, creamy pastry or a slice of rich, flavorful cake, which are sure to please the palate. Schedule: 10:00 a.m.-10:00 p.m. No Dress Code required.
Alebrije
A la carte restaurant serving Mexican cuisine for dinner El Alebrije, Hacienda Tres Ros' flagship restaurant, celebrates its Mexican heritage by blending the exotic flavors of true Mexican cuisine with the traditional decor of Jalisco, Puebla, and Michoacn.Regional specialties are featured daily and include sea bass, fresh tuna, grilled chicken, lobster, duck, and lamb, as well as delicious desserts such as chipotle crme brle, rose petal ice cream, and sweet potato cake. Schedule: 6:30-10:00 p.m. *Closed Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes. Music: Mexican Quartet
Porto Bello
A la carte restaurant serving Italian cuisine for dinner Italian dining at its finest is right in the heart of the Riviera Maya. Dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. Entrees feature special mixed salads, fresh tuna, grouper, broiled chicken, almond cream soup, pasta dishes using risotto, angel hair, or fettuccini, veal, beef, and eggplant parmesan, to name just a few. After dinner, indulge in a choice of delectable desserts, for example, almond truffles, mascarpone with vanilla sauce, or caramelized pistachio cannolis, among others. Schedule: 6:30-10:00 p.m. *Only Saturday, Monday, and Thursday. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Hacienda Grill
Bar & grill serving lunch buffets, snacks, and dinner a la carte Located in a private enclave, the Hacienda Grill sits poolside and features beautiful views of the river as it flows to the Caribbean Sea. It offers a full bar and food menu, which includes salads, burgers, chicken wings, cheese sticks, sea bass, shrimp, chicken, rib eye steak, and tasty desserts such as dark chocolate or pumpkin/white-chocolate tarts. Schedule: Lunch 11:00 a.m. - 5:00 p.m. *Cocktails 11:00-6:00 p.m. Dinner 6:30 p.m. - 10:00 p.m. *Closed Wednesdays and Sundays. Dress Code: Pool casual; shorts and T-shirts permitted.
Il Forno
Serving Italian style foods for lunch and snacks Savor some of the most delicious comfort food at this pizzeria which offers specialty pizzas and calzones baked in a wood-fired ceramic oven. This casual, outdoor restaurant by the pool has a wholesome, fun feel and beautiful views. The menu features international style pizzas from Mexican and Italian to European and Lebanese, and scrumptious calzones, such as vegetarian and Caribbean style. Schedule: 12:00 p.m-7:00pm No Dress Code Required.
Agave Tequila Bar at El Alebrije
Try the best of Mexico's signature drinks - tequila! Sample a variety of Mexico's most exclusive, exceptional, and favorite tequilas. Whether it's gold, silver, or aged tequila, you're sure to savor the flavor differences ranging from robust to smooth. Enjoy your selected tequila straight or in a Tamarind Margarita, the house specialty.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (68)

Ratings and reviews for Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Overall score

4 / 5
5.01.0
68 out of 68
Amenities:
4.1
Cleanliness:
4.6
Hotel staff:
4.3
Comfort:
4.5
Location:
3.9
Value:
4.1

76% would recommend to a friend.

Sort by:
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Booper2
Family
Alberta, Canada
Feb 22, 2012

Absolutely Amazing Family Vacation

Best all-inclusive we have experienced! Beds are incredibly comfortable. Rooms are large with very little noise from hallways or sourounding rooms. Food and service are great. We felt very safe and our children loved the resort. People from other resorts kept asking what we thought of Hacienda. Main beach is not great but cenotes and side beach are fabulous. A couple of morning shift servers and a concierge were grumpy but other than that the staff was terrific. Highly recommend for nice getaway... Not a party place... if you are looking for that go somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
KathyShils
Couples
Milwaukee, WI
Mar 11, 2013

Great Place

We are vegans and found the staff to be very accommodating. Talk to the concierge when you get there, they can make a copy of the vegetarian menu and give you an allergy card to present at the restaurants. The fitness center is great and classes offered were great. Manuel is in charge of the center and is looking to improve it even more. There are spinning bikes, yoga classes, ect. Make sure to try the snorkeling and other tours. Avoid talking to anyone about the time share. It is not worth your time and people who did were upset at how long it took. It is not worth whatever trip they are offering, just go to the travel agent to book and pay for trips off site. We took a trip to the ruins and it was $70 a person for the whole day plus a meal. Bring about $100 in singles for tipping per week. I know it says tips are included, but you'll feel like a jerk if you don't, almost everyone tips.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Dining tip: In Hotel

Pizza at the pool is the bomb. You can order food from the pool.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Mr. and Mrs. M&M
Couples
Meriden, CT
Apr 28, 2010

Unforgetable honeymoon

From the moment we arrived and were greeted by [...], the bell boys, we felt at ease. We were given "jugo verde" a green natural juice that was delicious! At the reception desk we spoke with [...] who were also very helpful. Then we met Letty, our concierge, who tried to cater to our every need. Even when she did not have an answer for us she made sure to call us with a follow up. We also met another [...], our cyclist and kayaking tour guide, she too was great. [...], the waitress and [...] the hostess at one of the restaurants (Casa Las Islas) also left a very good impression on us. We can't forget the woman who left our room spotless every day, [...]. What a pleasant and hard worker lady. I mentioned names because it felt as if we were the only ones there and we got to know everyone who came in contact with us by name. The spa was also great. We had a honeymoon massage and [...] did a great job!The hotel is luxurious, the rooms are very comfortable, the trails for biking and walking are beautiful as are the rivers with the "cenotes" with the crystal clear water. Kayaking was great fun! The beach was not great but we went there knowing that. The cenotes make up for that. The pools are big and very clean.The meals at the restaurants were very tasty and all restaurants very clean. The waiters and waitresses are very professionals in what they do. We enjoyed "El Alebrije" which serves Mexican cuisine. Everything that we ate was great and tasty though.The hotel is secluded but very accessible If you want to rest, relax and enjoy the scenery it is a great place to consider. At the same time we were able to make arrangements to go the Mayan Ruins, Cancun and church. The fact that this is a green hotel made it much more attractive to us.We can't wait to go back for our first anniversary.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Money-saving tip: Not Applicable

You can get a taxi at the airport for about $35. We didn't know that and prepaid our transportation for $60 each way. The trip is about 30 minutes.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
just got back!
Friends
Pittsburgh, PA
Mar 4, 2010

Great Vacation & Resort!

Resort was about 35 minute ride from Cancun airport; and about a 10-15 minute cab ride from downtown Playa del Carmen. The resort itself was wonderful - extremely clean, outstanding service, incredible food & beverages, absolutely beautiful. Couldn't say enough good things about the place! Only complaint - our touch screen menu in our room never worked, but we really didn't care. While were there, we took an excursion to Tulum and spent the day at Xplor adventure park - both enjoyable. This was the best all-inclusive I have ever been to!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Nightlife tip: Short drive from hotel

Go into the down of Playa del Carmen - full of shops, restaurants, bars - a busy little town! Wish we would have spent more time there! About a 10-15 minute cab ride from resort ($13) one way.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
EricaKeaton
Couples
Austin, TX
Jun 16, 2010

Beautiful resort

We enjoyed many of the scheduled activities and events. They were all fun and entertaining. The tours of the nature park were very interesting too. This was one of the best vacations I've ever been on.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
beanie89
Single
Boston, MA
May 2, 2009

Simply Fabulous

The resort is beautiful. The gourmet meals were out of this world. Everything from the dining areas and rooms to the fitness center was pristine. The pool and beach area were beautiful. It was the most relaxing vacation I've ever experienced. I would definitely recommend this resort to fellow travelers.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Dining tip: In Hotel

Kotori - Japanese cuisine was great.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Family
Superior, CO
Dec 29, 2010

Fantastic family getaway

The hotel is very different than other resorts in the area. Service is individualized. We were under the impression that there was one waiter/family the whole time. It is not crowded at all and we never had problems finding cabanas on the beach. The nature park is incredible and the canoe tour to the ocean was great. They also have a sensory tour that was an amazing experience. There is an optional 7 course chef dinner that is to die for. Minor issues: lack of hot tub in the adult's pool. The ones in the kid's pool is full of kids. The restaurant food is much better than the buffet and there is no wait for the restaurants, but men need pants and closed toe shoes. This information is not on their website.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: In Hotel

Men need pants and cloed toe shoes for the restaurants and this information is not on the website.

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Wendy who can't wait to return
Friends
Chicago, IL
Jan 19, 2010

Beautiful, relaxing stay

Wow, what a great trip. First let me say that the food in every restaurant on the property was some of the best I've ever been served including the many fine restaurants I've eaten at that were not affiliated with any hotels (stand alone restaurants). [...] designs entire new menus in each restaurant every 6 months. Whenever possible, the foods are authentic to each corresponding cuisine. Everything is prepared fresh. At breakfast in the Mexican restaurant, tortillas were being prepared right in front of us from a batch of fresh dough, pressed on an small cast iron tortilla press and then thrown in a skillet with toppings we chose added.The grounds were beautiful from the hotel, to the pools to the beach to the plant nursery and surrounding protected lands with walking paths and cenotes. Everything is maintained with great care and respect for the land. Small touches were ever present from different authentic mexican candies on our pillow each night to our pad of butter in one restaurant wrapped in a green leaf. Little touches that showed how much thought was put into the entire operation. All the hotel staff was friendly, courteous and eager to help in any way they could. The rooms were good size and spotless. Our stay was completely relaxing and worry free. I would gladly return and enjoy another memorable vacation at this beautiful hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Dining tip: In Hotel

When arriving at Tres Rios, book dinner in the kitchen one night. For the nominal price of picking out and purchasing a bottle of wine (per 2 people) from the hotel, you will be treated to a table in the kitchen where the chef will prepare a 7 course meal to go perfectly with your chosen wine. The service is fantastic, chef Oscar will present each course and you will get a front seat view to an amazing kitchen operation, serving all the restaurants on the property. Delicious and fun!

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Family
Elmwood, Il
Dec 27, 2009

Fun People, Fun Times

The entertainment staff, the bartenders and the waiters at the hotel are excellent. They try very hard to meet your every need.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Family

Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
SMSeattle
Friends
Seattle, WA
Feb 16, 2010

Amazing!!!

From the moment we arrived at the hotel up until the day we left, the service, amenities, environment, food, drinks, activities, etc. were outstanding. I traveled with my sister and both of us have worked for high end hotels and tend to be on the pickier side. Not ONE bad or even annoying thing occurred while staying here. The staff are the nicest folks, the food amazing and the activities endless. We were there for 7 nights and it wasn't long enough! Other reviews commented on the mucky ocean front directly in front of the hotel, and while this is partially true, literally 40 feet on either side is "clean" water and access to the cenotes which are beautiful. I highly recommend this property.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

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