Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Wow, what a great trip. First let me say that the food in every restaurant on the property was some of the best I've ever been served including the many fine restaurants I've eaten at that were not affiliated with any hotels (stand alone restaurants). [...] designs entire new menus in each restaurant every 6 months. Whenever possible, the foods are authentic to each corresponding cuisine. Everything is prepared fresh. At breakfast in the Mexican restaurant, tortillas were being prepared right in front of us from a batch of fresh dough, pressed on an small cast iron tortilla press and then thrown in a skillet with toppings we chose added.The grounds were beautiful from the hotel, to the pools to the beach to the plant nursery and surrounding protected lands with walking paths and cenotes. Everything is maintained with great care and respect for the land. Small touches were ever present from different authentic mexican candies on our pillow each night to our pad of butter in one restaurant wrapped in a green leaf. Little touches that showed how much thought was put into the entire operation. All the hotel staff was friendly, courteous and eager to help in any way they could. The rooms were good size and spotless. Our stay was completely relaxing and worry free. I would gladly return and enjoy another memorable vacation at this beautiful hotel.

My wife and I went to Hacienda Tres Rios for our honeymoon. Overall the resort is beautiful but it's obvious that the resort is still working out kinks being that it's a relatively new resort. Our first impressions were great with a grand entrance and a very friendly welcoming staff. However, when we got to our room we had no type of touch screen or guide to tell us where everything was, no cable TV, and the room was not fully decorated since it was in one of the newer sections of the resort. When we asked the front desk about why we didn't have these things it seemed as though we were "inconveniencing" them. This seemed to be pretty consistent throughout the week. Also, swimming in the gulf is pretty much non-existent. With having 3 rivers there a lot of the mangrove brush gets washed up on shore making for almost a blackish tinted water. One thing we were looking forward to was the all-inclusive food and alcohol. The alcohol was great with numerous high end liquors, but my wife and I are not big drinkers so we didn't necessarily get our moneys worth on this. The food, however, was downright bad. We tried nearly every restaurant and the food was either cold, luke warm, or not what we ordered and had to be sent back. The only meals that we even looked forward to eating was the omelette station at breakfast and pizza at lunch dinner...mostly because they were hot! The best food we had was McDonalds that we had our cab driver take us to on the way to Tulum. Activities at the resort were great. Kayaking was awesome, snorkeling was fun, and there was always plenty of other activities going on. Overall, I don't think I'd recommend Hacienda Tres Rios. For as much as we paid I would have wanted better food and definitely some more friendly assistance.

The hotel at first glance is very impressive...but after 9 nights of sub par food and service I would not recomend this hotel. The Spa is nice and the pool(except for no swim up bar) was cool aswell. There where plenty of bars sent up throughout the property. So, getting a drink was easy but they where never consistant with any drink throughout the entire stay. Room service was a joke. The food side of the hotel had a few major flaws; never consistant, less than friendly staff. House keeping helped themselves to clothing and loose pesos during the week. The river area of the beach area is very cool. However the water infront of the main beach area was nasty. The water was filled with peat or some type of dirt deposit. They were working hard to keep the sand clean but foget about snokeling. Take your money closer to Playa Del Carmen. Thanks for reading my review....

Hacienda Tres Rios is a magnificent all inclusive. The staff are fabulous, allowing you rest and relax but always nearby in case you need something. The food is magnificent. The rooms are beautiful. The on-site activities are great and you're close enough to other places, such as Playa del Carmen or Tulum if you want to get away. We're going back!

The entertainment staff, the bartenders and the waiters at the hotel are excellent. They try very hard to meet your every need.

I was very pleasantly surprised by Hacienda Tres Rios. The staff tried to cater to all requests, especially when motivated by a nominal tip.The food was much better than I expected. We went to Cozumel a few years ago and also stayed at an all-inclusive. We were reluctant to consider Mexico as a vacation destination because of our poor experience at the Grand Cozumel. However we got such a great deal on the package and read good reviews about this place that we decided to give it a shot.It's true that the beach is not particularly attractive because of the vegetation which grows near the shore, even though they are out there cleaning it every day (even Christmas morning). The beds on the beach and by the pool are very comfortable and very clean. The cenotes are great for both the adults and the kids since you can do a lot of nature activities, such as swim, sail or explore the well maintained paths on the property. The bar service can be either very good or fair (as in the buffet restaurant). Some of the wait staff are phenomenal trying to cater to your every need. [...] really does a great job trying to put out the best food and presentation. Overall, I would say that it is a place worth going back to. We enjoyed the good service, large clean rooms and the lack of being crowded. Yes, the beach wasn't as pretty as the other resorts but the nature activities and friendly staff were a plus.

My family enjoyed the quiet ambiance, the efficiency and friendliness of the staff, and the sustainable practices in the building and site. Mexico is famous for its varied fruit, excellent food and pastry so we were disappointed to see juices coming from a box(like in USA)American type pastries(donuts, cheese cake and cinnamon rolls),and exotic dishes(Ostrich tamales, Asian fusion dishes, etc.)not well mastered, and that did not reflect the indigenous food and spirit of the place. In my opinion we can import other countries food and culture,as an option but we do not need to offer the turist an homogeneous experience but the experience of being in the beautiful country that is Mexico!!!

We did it all, tours, spa, pool, activities, wedding, traveled offsite. It was a beautiful resort, close proximity to Playa de Carmen with staff that worked very hard to ensure you were pleased. It was the nicest hotel I have stayed at in Mexico. Even though we had torrential downpours for 3 of the 7 days, we still played in the rain and had fun. The only dissappointment was that I perceived the resort to be brand new, but I believe it is simply newly remodeled. Some of the things like the phone, key card lock and others did not work but were not major inconviences. The food was good but not great, it met my expectations, so I was not dissappointed. The homemade food displays were fantastic. We were not nickeled and dimed at all...this was a pleasant surprise. They provided what they said they would without question. That is really important and unfortunately not always the case in Mexico.

We had the best vacation ever. The service pool side was unbelievable they knew what we wanted before we did. The food was good. We had a great time taking out the sail boat and they told us where there was a great reef to snorkle it was amazing! The rooms were clean and had a turn down service most nights. I wish the buffet was open more often, but we certainly were not hungery. They had no problems with special requests in the restraunts they would make whatever you asked. The special events they had were fun and the cenotes tour was cool. They were not pushy about trying to sell you a time share which we thought was a highlight we hate it when they try to push you into the tours. I would recommend Tres Rios.

The hotel construction is not complete yet. The beach water is dirty, full of junk, dark grey color. Don't be fooled by the pictures posted [...]. The good restaurants (not that good, but better than their junk food stands) have very limited hours. There is only one nice restaurant. they change their cuisine every night. So, they've got the same chef cook Italian, japanese, American, etc. food... Poor food quality. The 24 hour room service is junk after 11pm. Cold cut sandwiches.