$289 Avg/night
Rate and special offer based on Check-in: Nov 7, 2014 Check-out: Nov 10, 2014

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

4 stars
Carretera Cancun Tulum KM 54, Playa del Carmen, 77760
Hotel Overview
Reviewer score
4.0
out of 5
75 reviews
Perfect family resort

Staff treats you great, kudos to all. Great tasting food, gourmet type, can't get any better... See full review

  • Coach Alex
  • Jun 29, 2014
Perfect family resort option

You'll find the friendliest staff at this beautiful resort. Food was prime and great tasting,... See full review

  • Alejandro Quintero
  • Jun 28, 2014
Eco-friendly Caribbean resort in Riviera Maya with private beach
Hacienda Tres Rios is a true eco resort. For instance, the hotel was constructed on pilings and a permeable rock base to allow for natural water flow and filters seawater to avoid using the freshwater aquifer. The resort sits on 326 acres of a protected nature park that includes jungle, mangroves, coastal dunes and cenotes (sinkholes filled with water). The resort boasts a private beach, two swimming pools, gym/fitness center and complimentary Wi-Fi Internet access.
Highlights:
  • Nestled into a 326 acre nature park
  • Green Globe, Sustainable Travel International and Rainforest Alliance certified
  • Free Wi-Fi Internet access
Rooms:

Expect brightly colored, spacious suites facing the natural mangroves or the ocean. Hacienda Tres Rios' is committed to the environment in rooms, too. For example, the heat generated from running the in-room air conditioner is re-processed to heat the hot water for showers and sinks. In addition to air conditioning, all suites include flat-screen TVs, a private terrace (some with Jacuzzi), Internet access, vanity mirror, pillow menu, 300-thread count Egyptian cotton linens, hair dryer, robes and slippers.

Features:

Have you always wanted to know more about tequila or traditional Mexican cuisine? Take a tequila or cooking class with the executive chef during your stay and walk away with a better understanding of both. Kids have access to the kids club where they'll meet new friends, go on adventures and make souvenirs to take home. For a completely different experience, go on a SenseAdventure tour or take a stroll through the botanical garden or plant nursery. Also included is evening entertainment, a 30-minute massage at the spa, 24-hour room service, yoga and spinning classes and an adult-only pool area. At night, book a reservation at the chef's tasting table for a seven-course journey through the world (guests must purchase a bottle of wine at the tasting table).

Transportation
  • Cancun International Airport (40 minutes)
Attractions
  • Playa del Carmen (8 mi/13 km)
  • Tulum ruins (44 mi/71 km)
  • Chichen Itza (100 mi/162 km)
Business­
  • Meeting rooms and banquet area accommodates large and small groups (fees apply)
  • Free high-speed Internet
  • Business center - fax, copy, office supplies, secretary service, translation services (fees apply)
  • Video conferencing/audiovisual equipment (fees apply)

Hotel Map

20.7052 -87.0097
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport CUN- 28 miles.
Area description
Cancun International Airport, the second busiest in Mexico after that of Mexico City, welcomes over eighty arrivals per day from North America and Europe alone, plus many more from Central and South America. From there, Hacienda Tres Rios is easily accessible by private car services and scheduled buses. Hacienda Tres Rios is located only 28 miles south from Cancun International Airport in Riviere Maya and only 6 miles before Playa del Carmen.

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive Rooms

Junior Suite with jacuzzi 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View with Jacuzzi, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Hacienda Tres Rios offers extraordinary indoor and outdoor functions space for meetings and incentives able to accommodate up to 500 people. Featuring one divisible ball room of 5.979 ft2 along three breakouts rooms from 915 ft2 to 1265 ft2 (Not currently available)

Dining

Casa Las Islas
International buffet, various foods; serving breakfast, lunch, and dinner The inviting flavors and aromas of the Riviera Maya region beckon at Casa Las Islas, an international buffet-style restaurant. Casual but elegant, Casa Las Islas provides a family friendly atmosphere with fine cuisine from around the world. Schedule: 7:00-11:00 a.m.; 12:30-4:00 p.m.; 6:30-10:00 p.m. *Closed on Wednesdays. Dress code: Casual; shorts and T-shirts permitted.
Kotori
Serving Asian fusion and mixed Asian cuisine for dinner Imagine a blend of Chinese, Japanese, and Thai foods, and the result is a savory variety of Asian fusion cuisine. Kotori offers some of the freshest sushi, Thai and teppanyaki dishes. Whether it's a spicy spinach salad, fresh sushi and sashimi, teriyaki or spicy Thai entrees, tempura vegetables and shrimp, noodle dishes, or chicken wraps, you will find it all at Kotori. Save room for a delicious dessert, such as banana stew, chocolate fondant on ice cream, or passion fruit cheesecake. Schedule: 6:30-10:00 p.m. *Only Tuesdays, Fridays, and Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Victory Sports Bar
Bar, featuring tequila tasting, and serving appetizers & snacks Watch the game, enjoy a cocktail with your family, or sip the finest spirits with your friends at this sports bar. Discover tantalizing mixed drinks like a Mojito (rum), Iceberg Tropical (vodka), Gin Cobbler, Chocolate Martini (vodka), and Peach Fizz (brandy). They also offer a delightful selection of non-alcoholic mixed drinks. Known for its variety of distinctive tequilas, Victory Sports Bar offers tequila tasting on select nights, so you can sample many different tequila flavors. Schedule: 3:00 p.m.-1:00 a.m. No Dress Code Required.
Martini and Tea time Terrace
Bar Serving Cocktails and Appetizers Bar, appetizers Relax in the cozy atmosphere of this beachside terrace by the pool. This terrace bar features traditional afternoon tea and early evening cocktails. It's the perfect place to try a variety of unique martinis, such as a Blue Canary Martini (gin), a Sun Martini (vodka), or a Tequini (a tequila martini). Martini Bar Schedule: 8:00 p.m.-10:00 p.m. Tea Services Schedule: 5:00 p.m.-7:00 p.m. No Dress Code Required.
Lobby Bar
Delicious drinks and cocktails in a smooth and tranquil environment.
Patisserie Cafe de Paris
French bakery and caf. Enjoy the enticing scent and heavenly flavor of fresh baked breads, Parisian pastries, and specialty desserts, with a cup of full-bodied espresso, latte, coffee, or tea. Indulge in a light, creamy pastry or a slice of rich, flavorful cake, which are sure to please the palate. Schedule: 10:00 a.m.-10:00 p.m. No Dress Code required.
Alebrije
A la carte restaurant serving Mexican cuisine for dinner El Alebrije, Hacienda Tres Ros' flagship restaurant, celebrates its Mexican heritage by blending the exotic flavors of true Mexican cuisine with the traditional decor of Jalisco, Puebla, and Michoacn.Regional specialties are featured daily and include sea bass, fresh tuna, grilled chicken, lobster, duck, and lamb, as well as delicious desserts such as chipotle crme brle, rose petal ice cream, and sweet potato cake. Schedule: 6:30-10:00 p.m. *Closed Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes. Music: Mexican Quartet
Porto Bello
A la carte restaurant serving Italian cuisine for dinner Italian dining at its finest is right in the heart of the Riviera Maya. Dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. Entrees feature special mixed salads, fresh tuna, grouper, broiled chicken, almond cream soup, pasta dishes using risotto, angel hair, or fettuccini, veal, beef, and eggplant parmesan, to name just a few. After dinner, indulge in a choice of delectable desserts, for example, almond truffles, mascarpone with vanilla sauce, or caramelized pistachio cannolis, among others. Schedule: 6:30-10:00 p.m. *Only Saturday, Monday, and Thursday. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Hacienda Grill
Bar & grill serving lunch buffets, snacks, and dinner a la carte Located in a private enclave, the Hacienda Grill sits poolside and features beautiful views of the river as it flows to the Caribbean Sea. It offers a full bar and food menu, which includes salads, burgers, chicken wings, cheese sticks, sea bass, shrimp, chicken, rib eye steak, and tasty desserts such as dark chocolate or pumpkin/white-chocolate tarts. Schedule: Lunch 11:00 a.m. - 5:00 p.m. *Cocktails 11:00-6:00 p.m. Dinner 6:30 p.m. - 10:00 p.m. *Closed Wednesdays and Sundays. Dress Code: Pool casual; shorts and T-shirts permitted.
Il Forno
Serving Italian style foods for lunch and snacks Savor some of the most delicious comfort food at this pizzeria which offers specialty pizzas and calzones baked in a wood-fired ceramic oven. This casual, outdoor restaurant by the pool has a wholesome, fun feel and beautiful views. The menu features international style pizzas from Mexican and Italian to European and Lebanese, and scrumptious calzones, such as vegetarian and Caribbean style. Schedule: 12:00 p.m-7:00pm No Dress Code Required.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (75)

Ratings and reviews for Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Overall score

4 / 5
5.01.0
75 out of 75
Amenities:
4.1
Room cleanliness:
4.7
Hotel staff:
4.3
Room comfort:
4.6
Location:
3.9
Value:
4.1

75% would recommend to a friend.

Sort by:
Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

5
5.01.0
KathyShils
Milwaukee, WI
Mar 11, 2013

Great Place

We are vegans and found the staff to be very accommodating. Talk to the concierge when you get there, they can make a copy of the vegetarian menu and give you an allergy card to present at the restaurants. The fitness center is great and classes offered were great. Manuel is in charge of the center and is looking to improve it even more. There are spinning bikes, yoga classes, ect. Make sure to try the snorkeling and other tours. Avoid talking to anyone about the time share. It is not worth your time and people who did were upset at how long it took. It is not worth whatever trip they are offering, just go to the travel agent to book and pay for trips off site. We took a trip to the ruins and it was $70 a person for the whole day plus a meal. Bring about $100 in singles for tipping per week. I know it says tips are included, but you'll feel like a jerk if you don't, almost everyone tips.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: In Hotel

Pizza at the pool is the bomb. You can order food from the pool.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Lake Forest, IL
Dec 26, 2009

Great resort for kids and adults

I was very pleasantly surprised by Hacienda Tres Rios. The staff tried to cater to all requests, especially when motivated by a nominal tip.The food was much better than I expected. We went to Cozumel a few years ago and also stayed at an all-inclusive. We were reluctant to consider Mexico as a vacation destination because of our poor experience at the Grand Cozumel. However we got such a great deal on the package and read good reviews about this place that we decided to give it a shot.It's true that the beach is not particularly attractive because of the vegetation which grows near the shore, even though they are out there cleaning it every day (even Christmas morning). The beds on the beach and by the pool are very comfortable and very clean. The cenotes are great for both the adults and the kids since you can do a lot of nature activities, such as swim, sail or explore the well maintained paths on the property. The bar service can be either very good or fair (as in the buffet restaurant). Some of the wait staff are phenomenal trying to cater to your every need. [...] really does a great job trying to put out the best food and presentation. Overall, I would say that it is a place worth going back to. We enjoyed the good service, large clean rooms and the lack of being crowded. Yes, the beach wasn't as pretty as the other resorts but the nature activities and friendly staff were a plus.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
the typical honeymooners
Business
Austin, TX
Jul 28, 2009

We had a blast!

The beds on the beach were awesome. Hotel is brand new. Lots of activities to do on hotel grounds including snorkeling and kayaking. Very quiet and relaxing(but we were there during the slow season). One small complaint we had was the inability to control the temperature in the room. The thermostat simply wouldn't allow us to change the temperature above 68F. It was either off or on. We complained twice, but nothing changed. Also, the non-buffet restaurants take forever to eat at. Prepare to spend two hours eating there since the service is kind of slow. But the food itself was pretty darn good. Be prepared to try new things such as fried crickets and beef carpaccio(raw). My wife thought it was cool how they compost all of the food waste and use it to fertilize the hotel plants. The staff seemed to appreciate it when you try and talk in Spanish to them and would serve us quicker. High school classes paid off! The location of the hotel is closer to Playa Del Carmen than Cancun, so you can get to some popular places (such as Xel-Ha, Xcaret, Xplor, and the ferry to Cozumel) quicker than if you stay in Cancun. This also keeps you a safe distance from crazy spring breakers.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Don't forget to bring your eco-friendly sunscreen and bug spray. They may or may not let you use the normal stuff. Also bring a cheap underwater camera for the snorkeling. The bartenders inside seemed to make tastier drinks. I'm not sure whether or not this was because the ice melts so fast outside or if the bartenders inside just care more.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Indiana
Apr 10, 2010

Beautiful facilities and very restful!

My husband and I stayed 8 nights and we've just returned feeling very rested! The service was great--everyone who worked there was VERY nice. We tried every restaurant and all were good. There are daily activities so you can do as much or as little as you like. One morning we did the Kayaking tour and on another the bike tour. I recommend both. The grounds are absolutely beautiful--well maintained and clean. I highly recommend H3R!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Educated, and not your typical turist
Business
Jackson Hole, WY
Nov 30, 2009

Fantastically quiet getaway

My family enjoyed the quiet ambiance, the efficiency and friendliness of the staff, and the sustainable practices in the building and site. Mexico is famous for its varied fruit, excellent food and pastry so we were disappointed to see juices coming from a box(like in USA)American type pastries(donuts, cheese cake and cinnamon rolls),and exotic dishes(Ostrich tamales, Asian fusion dishes, etc.)not well mastered, and that did not reflect the indigenous food and spirit of the place. In my opinion we can import other countries food and culture,as an option but we do not need to offer the turist an homogeneous experience but the experience of being in the beautiful country that is Mexico!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Do not miss the Xcaret's night show were you could see the richness and variety of folk dances that Mexican culture has to offer.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Griswold, CT
Jan 30, 2011

Nice place to stay

The hotel service was very good and the place was spotless. Our rooms were large and nicely situated. The beds were very uncomfortable however. Upon arrival the staff had us sit in the front lobby for a half hour prior to the sales pitch. We and our travel companions were very unhappy about that waste of our time and very much resented the sales pitch after we had paid a steep price to stay there. We were finally shown to our rooms which we had booked in May for this Jan.vacation and had also emailed to confirm that our rooms be situated close together if not adjoining. Our confirmation stated that the Hotel would honor our request but instead , we were in separate buildings with alternate room offers that were not the Ocean View suites which we had paid for in May.We thought that the room scheduling could have been done much better then it was done. The food was good but the restaurant schedules were less then convenient. The beach and surroundings were beautiful and the naturalness of the rivers,mango groves and jungle were worth the trip alone. Pricey but worth seeing at least once. Would we go again? The hotel was only 30% full yet our rooms closeness was not handled well and the hotel could not handle any more guests ,food wise , service wise or toilet facilities wise. So our stay was very good at a 30% occupancy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Do not sit in the lobby upon arrival but instead ask to be shown to your room immediately. They don't have any site maps so it is a learn as you go anyway.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Scuba Diving Traveler
Business
Boulder, CO
Nov 10, 2009

Excellent Trip - Service was superior.

We did it all, tours, spa, pool, activities, wedding, traveled offsite. It was a beautiful resort, close proximity to Playa de Carmen with staff that worked very hard to ensure you were pleased. It was the nicest hotel I have stayed at in Mexico. Even though we had torrential downpours for 3 of the 7 days, we still played in the rain and had fun. The only dissappointment was that I perceived the resort to be brand new, but I believe it is simply newly remodeled. Some of the things like the phone, key card lock and others did not work but were not major inconviences. The food was good but not great, it met my expectations, so I was not dissappointed. The homemade food displays were fantastic. We were not nickeled and dimed at all...this was a pleasant surprise. They provided what they said they would without question. That is really important and unfortunately not always the case in Mexico.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Budget for tipping when you plan your trip, this way you will be able and willing to provide the staff with a tip when you check out. They earn it here!

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Fort Worth, TX
Jun 23, 2010

Relaxation Station

Nice quiet place to relax!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

The offered tours were very fun and worth the time.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
karenandtwins
Business
Philadelphia PA
Sep 5, 2010

great value and great time

This was the best value I have ever experienced on a vacation, bar none. Terrific resort, great food and service by the staff. The only thing missing was a crystal clear beach. This resort is situated in an area that receives deposits from local rivers which makes the private beach area basically unswimmable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Trice the Traveler
Business
Stamford, CT
Nov 21, 2010

Great Vacation Destination

Great time, excellent customer service, helpful staff, great amenities, great food, beautiful weather, modern, great location. Beautiful hotel!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xcaret...

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
lalaleo
Business
Murrieta, CA, USA
Oct 1, 2011

great location, great food, front desk/concierge needs work

great location, great food, front desk/concierge needs work

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

do not miss the circus, skip michael jackson

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