$386 Avg/night
Rate and special offer based on Check-in: Jan 11, 2015 Check-out: Jan 12, 2015

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

4 stars
Carretera Cancun Tulum KM 54, Playa del Carmen, 77760
Hotel Overview
Reviewer score
4.0
out of 5
75 reviews
Perfect family resort

Staff treats you great, kudos to all. Great tasting food, gourmet type, can't get any better... See full review

  • Coach Alex
  • Jun 29, 2014
Perfect family resort option

You'll find the friendliest staff at this beautiful resort. Food was prime and great tasting,... See full review

  • Alejandro Quintero
  • Jun 28, 2014
Eco-friendly Caribbean resort in Riviera Maya with private beach
Hacienda Tres Rios is a true eco resort. For instance, the hotel was constructed on pilings and a permeable rock base to allow for natural water flow and filters seawater to avoid using the freshwater aquifer. The resort sits on 326 acres of a protected nature park that includes jungle, mangroves, coastal dunes and cenotes (sinkholes filled with water). The resort boasts a private beach, two swimming pools, gym/fitness center and complimentary Wi-Fi Internet access.
Highlights:
  • Nestled into a 326 acre nature park
  • Green Globe, Sustainable Travel International and Rainforest Alliance certified
  • Free Wi-Fi Internet access
Rooms:

Expect brightly colored, spacious suites facing the natural mangroves or the ocean. Hacienda Tres Rios' is committed to the environment in rooms, too. For example, the heat generated from running the in-room air conditioner is re-processed to heat the hot water for showers and sinks. In addition to air conditioning, all suites include flat-screen TVs, a private terrace (some with Jacuzzi), Internet access, vanity mirror, pillow menu, 300-thread count Egyptian cotton linens, hair dryer, robes and slippers.

Features:

Have you always wanted to know more about tequila or traditional Mexican cuisine? Take a tequila or cooking class with the executive chef during your stay and walk away with a better understanding of both. Kids have access to the kids club where they'll meet new friends, go on adventures and make souvenirs to take home. For a completely different experience, go on a SenseAdventure tour or take a stroll through the botanical garden or plant nursery. Also included is evening entertainment, a 30-minute massage at the spa, 24-hour room service, yoga and spinning classes and an adult-only pool area. At night, book a reservation at the chef's tasting table for a seven-course journey through the world (guests must purchase a bottle of wine at the tasting table).

Transportation
  • Cancun International Airport (40 minutes)
Attractions
  • Playa del Carmen (8 mi/13 km)
  • Tulum ruins (44 mi/71 km)
  • Chichen Itza (100 mi/162 km)
Business­
  • Meeting rooms and banquet area accommodates large and small groups (fees apply)
  • Free high-speed Internet
  • Business center - fax, copy, office supplies, secretary service, translation services (fees apply)
  • Video conferencing/audiovisual equipment (fees apply)

Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive Rooms

Junior Suite with jacuzzi 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View with Jacuzzi, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite Mangrove View, 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, one king size bed, Jacuzzi, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children
Junior Suite 645 Sq.Ft
Each Suite offers fresh water canals and features: Mahogany furniture, two queen size beds or one king size bed, flat screen satellite TV, CD and DVD players, marble floors, in room liqueur selection re-stocked daily, coffee maker, air conditioning, living area with sofa bed, terrace or private balcony, iron and ironing board, In- room laptop size safe, alarm clock with Ipod adapter, in-room Internet access, purified bottled water, vanity mirror with light, robes and slippers, pillows menu, cotton linen, 3 layers of deluxe 300 threads Egyptian cotton sheets, hair dryer. 645 ft2. Capacity: 3 adults & 2 children or 2 adults & 3 children

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Casa Las Islas
International buffet, various foods; serving breakfast, lunch, and dinner The inviting flavors and aromas of the Riviera Maya region beckon at Casa Las Islas, an international buffet-style restaurant. Casual but elegant, Casa Las Islas provides a family friendly atmosphere with fine cuisine from around the world. Schedule: 7:00-11:00 a.m.; 12:30-4:00 p.m.; 6:30-10:00 p.m. *Closed on Wednesdays. Dress code: Casual; shorts and T-shirts permitted.
Kotori
Serving Asian fusion and mixed Asian cuisine for dinner Imagine a blend of Chinese, Japanese, and Thai foods, and the result is a savory variety of Asian fusion cuisine. Kotori offers some of the freshest sushi, Thai and teppanyaki dishes. Whether it's a spicy spinach salad, fresh sushi and sashimi, teriyaki or spicy Thai entrees, tempura vegetables and shrimp, noodle dishes, or chicken wraps, you will find it all at Kotori. Save room for a delicious dessert, such as banana stew, chocolate fondant on ice cream, or passion fruit cheesecake. Schedule: 6:30-10:00 p.m. *Only Tuesdays, Fridays, and Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Victory Sports Bar
Bar, featuring tequila tasting, and serving appetizers & snacks Watch the game, enjoy a cocktail with your family, or sip the finest spirits with your friends at this sports bar. Discover tantalizing mixed drinks like a Mojito (rum), Iceberg Tropical (vodka), Gin Cobbler, Chocolate Martini (vodka), and Peach Fizz (brandy). They also offer a delightful selection of non-alcoholic mixed drinks. Known for its variety of distinctive tequilas, Victory Sports Bar offers tequila tasting on select nights, so you can sample many different tequila flavors. Schedule: 3:00 p.m.-1:00 a.m. No Dress Code Required.
Martini and Tea time Terrace
Bar Serving Cocktails and Appetizers Bar, appetizers Relax in the cozy atmosphere of this beachside terrace by the pool. This terrace bar features traditional afternoon tea and early evening cocktails. It's the perfect place to try a variety of unique martinis, such as a Blue Canary Martini (gin), a Sun Martini (vodka), or a Tequini (a tequila martini). Martini Bar Schedule: 8:00 p.m.-10:00 p.m. Tea Services Schedule: 5:00 p.m.-7:00 p.m. No Dress Code Required.
Lobby Bar
Delicious drinks and cocktails in a smooth and tranquil environment.
Patisserie Cafe de Paris
French bakery and caf. Enjoy the enticing scent and heavenly flavor of fresh baked breads, Parisian pastries, and specialty desserts, with a cup of full-bodied espresso, latte, coffee, or tea. Indulge in a light, creamy pastry or a slice of rich, flavorful cake, which are sure to please the palate. Schedule: 10:00 a.m.-10:00 p.m. No Dress Code required.
Alebrije
A la carte restaurant serving Mexican cuisine for dinner El Alebrije, Hacienda Tres Ros' flagship restaurant, celebrates its Mexican heritage by blending the exotic flavors of true Mexican cuisine with the traditional decor of Jalisco, Puebla, and Michoacn.Regional specialties are featured daily and include sea bass, fresh tuna, grilled chicken, lobster, duck, and lamb, as well as delicious desserts such as chipotle crme brle, rose petal ice cream, and sweet potato cake. Schedule: 6:30-10:00 p.m. *Closed Sundays. Dress Code: Formal; dress shirts, long pants, and dress shoes. Music: Mexican Quartet
Porto Bello
A la carte restaurant serving Italian cuisine for dinner Italian dining at its finest is right in the heart of the Riviera Maya. Dishes are prepared with a real flair and use some of the tastiest combinations of Italian seasonings and sauces. Entrees feature special mixed salads, fresh tuna, grouper, broiled chicken, almond cream soup, pasta dishes using risotto, angel hair, or fettuccini, veal, beef, and eggplant parmesan, to name just a few. After dinner, indulge in a choice of delectable desserts, for example, almond truffles, mascarpone with vanilla sauce, or caramelized pistachio cannolis, among others. Schedule: 6:30-10:00 p.m. *Only Saturday, Monday, and Thursday. Dress Code: Formal; dress shirts, long pants, and dress shoes.
Hacienda Grill
Bar & grill serving lunch buffets, snacks, and dinner a la carte Located in a private enclave, the Hacienda Grill sits poolside and features beautiful views of the river as it flows to the Caribbean Sea. It offers a full bar and food menu, which includes salads, burgers, chicken wings, cheese sticks, sea bass, shrimp, chicken, rib eye steak, and tasty desserts such as dark chocolate or pumpkin/white-chocolate tarts. Schedule: Lunch 11:00 a.m. - 5:00 p.m. *Cocktails 11:00-6:00 p.m. Dinner 6:30 p.m. - 10:00 p.m. *Closed Wednesdays and Sundays. Dress Code: Pool casual; shorts and T-shirts permitted.
Il Forno
Serving Italian style foods for lunch and snacks Savor some of the most delicious comfort food at this pizzeria which offers specialty pizzas and calzones baked in a wood-fired ceramic oven. This casual, outdoor restaurant by the pool has a wholesome, fun feel and beautiful views. The menu features international style pizzas from Mexican and Italian to European and Lebanese, and scrumptious calzones, such as vegetarian and Caribbean style. Schedule: 12:00 p.m-7:00pm No Dress Code Required.

Meeting facilities

Meeting Info
Hacienda Tres Rios offers extraordinary indoor and outdoor functions space for meetings and incentives able to accommodate up to 500 people. Featuring one divisible ball room of 5.979 ft2 along three breakouts rooms from 915 ft2 to 1265 ft2 (Not currently available)

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (75)

Ratings and reviews for Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Overall score

4 / 5
5.01.0
75 out of 75
Amenities:
4.1
Room cleanliness:
4.7
Hotel staff:
4.3
Room comfort:
4.6
Location:
3.9
Value:
4.1

75% would recommend to a friend.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
looking for family fun
Business
Indianapolis, IN, USA
Nov 18, 2011

just ok family vacation

the hotel staff was great! the location was not the best....the beach was awful!!!! I would recommend this resort for a family but not a couple looking for fun and night life. Although I would not go back to this resort it was a good family experience. Overall is was just ok and not worth the money.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
1
Value:
2
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Mimshmish
Business
Miami
Mar 26, 2013

Disappointment

I found the hotel very beautiful. The National park is lovely and contributes a lot to the stay there. The food was not as good as the hotel appearance. It is not tasty. My son and I returned with a belly virus. Avoid the breakfast presentation which is offered with a discount. Mine exceeded the 3 hours and almost ruins the day. You have to be strong not to fall for such an aggressive marketing. I came there after satying 5 nights in ClubMed which beats Hacienda by far by all means.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Go to see Akumal, a small and beautiful city on the way to Tulum. If you get lucky, you see sea turtles while snorkeling.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
323Aries
Business
california
Mar 28, 2013

average getaway

This is 3 stars Hotel, although the management presents it as 5 stars. Property has no beach, nice pools, service is very slow.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
3
Value:
3
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
ArtimusO
Business
Baytown, Texas
Jul 1, 2011

Nice, but not 5 star

Hotel was presented as a 5 star property but, this being my 14th year to travel to Playa this hotel is far from being a 5 star property. 1. Hotel had way to many kids to make it enjoyable for couples. 2. Hotel pool for adults only, was never avaible for adults to enjoy without having large groups of kids around. 3.This is not the hotel to go to if you want the beautiful beach of Playa Del Carmen. ( a lot of sea weed) 4. Hotel service was a little disorganized. I would have three waiters one minute and none the next. 5. Too many sales people walking aroung selling Tres Rios time share. ( takes away from the vacation experience) However, on the up side, the food was truly exceptional!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Phoenix AZ
Oct 14, 2010

The Good the bad

Only some of the wait staff were attentive. Breakfast service was terrible I had to keep asking for more coffee. Teh Concerige did not follow through no welcome package delievered to our room like promised. I would not book at this Hotel again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Duluth MN
Jun 21, 2010

Hacienda Tres Rios

The hotel was very nice, very clean, but we have not done an all inclusive before and wouldn't do it again. Because the food and drinks are already paid for in the price of the trip, we only went exploring (snorkeling, shopping, etc) away from the resort for two days as it added so much to the expense of the trip. In the past we have enjoyed hotels with breakfast buffets included and then set off for the day to experience new beaches and restaurants. We found this to be more fun and less expensive. If you're looking to relax next to the pool all week and eat a lot of the same food, then this might be the vacation destination for you. The staff was awesome but the pool was cold and the beach was fine to hang out at but we didn't get in the ocean--kind of mushy. Nothing stood out as bad but there wasn't anything stellar about this vacation either (but that could've had a lot to do with the fact that it was unseasonbly cool and rainy).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
2
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
Pamy
Business
Conway, SC
Apr 15, 2010

Not the 5 star we thought it was!!

Just got home from Hacienda Tres Rios after an eight night stay with my husband. We werecelebrating our 28th wedding anniversary.First I must say we are very good tippers to all the staff including housekeeping, waiters at buffets and dining and drinks waiters.We booked through [...] so was not assigned wrist bands which meant we did not get special treatment and was actually told this by a wrist banded "Timeshare"member that they were told they get special everything.Check in pretty much we got there about 12:30pm, But of course the room wasn't ready. They play the waiting in anticipating game. We live in the Myrtle Beach, SC area which is a beach resort area and they do the same here regardless of whether the room is ready or not. I realize the staff do need a few hours to clean vacating rooms, but why have grid lock and have everybody checking in at once. Assign the rooms as they become available. People were checking out very early in the morning on most days. Saturday & Sunday was the busiest check out and check in, because this is a "Time Share Resort". We checked in - you guessed it 3pm.The rooms were very spacious and well appointed along with a very private balcony. No complaints there.It seemed like there were too many service people going in and out of your room on a daily basis. One to deliver toiletries, one to deliver beverages then the housekeeper. We left a tip each day for the housekeeper to come back early one day and the room wasn't serviced, the tip was gone. Shampoo had been delivered though. So I don't know who got the tip. Maybe the first one in.The staff were very polite especially the dining staff. They only work an eight hour day, because we did ask a few people how long their shift was. They were just moving around from different area to area. It seemed like they were always there. I must say Chef [...] seemed like he lived there.Speaking of Chef [...]. We wanted to dine with the Chef at the "Chefs Table", but was told that we would have to choose a bottle of wine right at the time of making the reservation. We were whisked into the wine vault and was shown only what [...] wanted to sell us. A cheap bottle of Mexican wine that would cost us about $95.00 USD. We had no other options or was not offered a wine list. I even asked if they had a Shiraz, but was told "Oh it is the same price the Mexican is better" After having the worst wine of the house which happened to be Mexican we have ever tasted we opted out of the "Chefs Table" meal. I would have rather paid for the meal and not the wine.The other issues we had was there was absolutely no place to get a decent cocktail. The pool area I think they left out a crucial part of the drink. "the alcohol" Unless your were standing right in front of them I believe most of the drinks were just mixers. I must say when we were able to get someone to serve us in the "Martini lounge" ( which is just a few rattan furniture thrown around outside nothing formal no bar set up) The drinks were quite good, but each time you needed a refill you would have to go looking for someone to make it for you.Tea time at the Martini lounge was a joke. For coffee and tea you can go to the pastry shop and get a good cup of coffee. Most of the time no one was there to serve you, but we just winged it. The coffee came out good. Be careful of the goodies they had on display. We saw so many children just touching every piece and putting it back which was the biggest turnoff. Never found the sports bar with a bartender in it. Couldn't figure that one out.In my opinion after 9pm at night you might as well go to bed, because everything is being picked and getting ready for the next day.Kids were left to be by themselves all over the place. Always running and screaming with no regard as to anyone but themselves. We saw so many being very rude to the staff just like they were their servants. Not a parent in sight.The adults only and adults quite pool was non-existent. This the onl...

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

3
5.01.0
DLHSMITH
Business
Duluth, Minnesota
Feb 23, 2010

Friendly Staff - Growing Pains

Our stay was good but not great. The staff was very friendly. Safe, family atmosphere. The hotel is in the process of expansion and it showed with a lack of trained staff and inconsistent cleaning and setup of the rooms. There was regular power outages - losing a one phase of power causing some lights and appliances in the room to go off. Also construction in our building during the day and into the evening. The beach area was kept clean although silt from the rivers made water clarity an issue especially when it rained. The cenotes and rivers were great for snorkeling and kayaking. The pool was OK although the whirlpools were warm not hot. The food was good but not great for the most part. The Mexican restaurant upstairs was the best breakfast. The grill near the pool was very good. The buffet was OK. Beverages were very good. Limited entertainment. The location is quite remote. There was nothing to the North except mangroves for many miles. Expect to ride a cab to shop or see attractions.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xel-Ha - Great snorkeling. Very clean. Good food.

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
Relaxing Trip
Business
Chicago, IL
May 4, 2009

Great Hotel

Friendly staff, really clean and spacious rooms. The food was as good as you can expect at an all-inclusive (the buffet breakfast was a little weak, but changed daily). The water in front of the hotel is really murky due to the rivers emptying out around the hotel so your clear blue Caribbean waters don't exist in front of the property. If you want to scuba dive you have to arrange your own transportation to and from Playa del Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Hacienda Tres Rios Riviera Maya Resort, Spa and Nature Park - All Inclusive

Reviewer score

4
5.01.0
El Francomacorisano
Business
Lowell, MA
Jul 15, 2010

Unbelievable Personnel & Great Food

The Best expirience ever.Great service(24 hours), great pool, great food , great shows. Eat, Drink as much as you can. If you're on the beach someone woould ask if you need anything, if you in the pool someone would ask you if need anything.Everywhere you go there is someone to serve you. Cleanest hotel i have ever seen. There are also a lot of activities to do in the hotel:Kayaking, Bicycling, Snorkeling and more. The only downside of the hotel is the beach (when it rains a lot of dirt come to beach)other than that everything is perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xelha Park, Great waterpark with a huge snorkeling area, diving, dolphin shows and water games.

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