Hacienda Real by Encanto

The only issue this visit was at checkin....they couldn't find a room for me at first, but 4 hours later they were able to accomodate me in a room that was very nice with a balcony. The staff is always friendly and the location is perfect. The noise level is always pretty loud here, so if you are looking for a quiet location, this probably isn't the best choice.

The Hacienda Real is a beautiful property that delivers exactly what they sell. It is not on the beach but it is an easy walk to 5th Avenue shops and a public beach area. The staff is very friendly, the rooms are just as pictured and the pool area is very nice. The beds are a bit hard but we were so tired at the end of the day they didn't keep us awake. If you want the All Inclusive "resort" do not go here. They are a boutique hotel, located on a street with many small eateries and shops. We will be back.

We loved every second of it. In our recent trip, we had stayed at an all inclusive "high-end" resort, the only real advantage was the ocean view, other than that, Hacienda Real had an awesome location, beautiful rooms and friendly staff. I would stay here again.

The first room we had we were not very happy with due to it being on the first floor and in a hgh traffic area, but they moved us the next day with no issues. The few maintenance issues we had were addressed immediately, and the staff was really friendly. The restaurant attached to the hotel was open very late and had really good, affordable food. The pool was decent and the pool chairs very comfortable. With your stay at the hotel you have access to Wicky's beach club which is a quick 2 block walk away. I travel to Playa del Carmen often, and I will definitely return to this hotel. You can't beat the location. One block from 5th ave, half a block from 12th street where all the night clubs are (including coco bongo) and only 2 blocks from the beach. You have a little of everything at this hotel for a reasonable price and never have to take a taxi anywhere. My only complaint would be the noise sometimes...kids tend to be loud in the courtyard where the pool is, and the design of the hotel is such that every room overlooks the courtyard, hence a LOT of screaming and playing in the pool at an early hour when some prefer to sleep.

This is a nice Hotel. The room was clean and large enough for our family of four. The Pool area was very nice. We also ate breakfast at the restaurant. They had good food and prices. Free parking The Location was excellent, one block from the touristic 5th avenue. (No cars on this street) Only complaint: We discovered that our room was next to the area where they did the laundry. There was a lot of noise from the equipment and the employees coming and going from this room with carts slaming doors etc. in the evening and early morning. We called the front desk but they didn’t willing to do anything about it. I would stay here again but would make sure our room was further from the laundry area.

This hotel is located one block from 5th ave, which is a plus point. Staffs are very friendly. The only downside was i have encountered ants in the room and i have complained at the reception but No solution was found. I was stuck with ants for whole 14nights. Overall my experience, i would give 3and half stars.

Great location in the center of all the good stuff. I found this hotel when I lived on 15th & Constitutientes while eating at the awesome local restaruant "La Fimiglia" across the street. Two blocks down 10th is the beach and Zezies beach club a must do and Scuba Playa best dive shop in town. The hotel is beautiful and very quiet in the interior. Great price for those who don't care for all inclusive.

Clean comfortable room. Very close to everything. Nice staff and good experience. Hard bed though and not much water pressure or hot water. Not a big deal. Wireless network is not great in your room. I would go here again despite these things. Great value in the end.

This is hotel is in a perfect location in Playa del Carmen. A block from Ave Quinta, and 2 blocks from the beach. The Hacienda is clean and the staff friendly. The courtyard ambiance is charming. If street noise is a concern request a room toward the back of the hotel. There is a club down the street which has party revelers out until 4 am in the morning. There is a convenience store down the street and lavaderia close by if you need laundry done, a pharmacy kitty corner and Banco Norte for money exchange a block away. I highly recommend this hotel for value, convenience and charm. The staff will do their best to make your stay the best. My stay was the best

ROOM WAS VERY CLEAN AND HAD HIGH QUALITY FURNITURE,NICE POOL IN COURTYARD. I WOULD STAY AGAIN, VERY GOOD VALUE FOR PRICE.