Hacienda Paradise Boutique Hotel By Xperience Hotels

The hotel is ok. Not good and not that bad (a bit rundown like an average motel), but it is bordering the Nightclub Reina Roja next door and so it is very noisy when they have parties (which happens almost everyday). Not sure how other reviewers here did not notice it. I followed their reviews and made a big mistake. Would not stay here again!

On the first day the bathroom smelt like urine. The smell was gone for about an hour after the room was cleaned, then it would come back. I wanted to go somewhere else and was told by two empleyees I would get the I was leaving they changed there mind. Very unhappy with thisholtel. Not worth half the money I spent.

Very friendly staff, clean rooms and general areas. Very good breakfast. Owners appear to be really interested in making your stay and great experience. Really good location for beach and shopping.

This hotel was a great experience for the price. The location is just off the main street,5th av, a block walk from all the crowds and bars. The rooms are clean & well designed with a bed that made me want to sleep all day & night! The staff is friendly and the restaurant has a decent buffet and menu. I would stay there again.

First visit to Playa del Carmen!!! Great, convenient location for walks to 5th avenue, restaurants and the beach. Wonderful staff --attentive and helpful. Great concierge services. Recommend highly. Staff arranged transportation from airport and all excursions even box breakfast at last minute request.

Good clean hotel, close to 5th ave, 2 blocks, without all the noise. Good restaurants within walking distance from the hotel on 10th without the cost of those on 5th. Nice rooms, average size. Continental breakfast was good, with some change in variety of items each day. Pool and courtyard were small but very clean and considering it was seldom used by others at the hotel, certainly of sufficient size.

My husband and I were traveling with our 8 months old baby and we didn't want to stay in a all inclusive hotel. We knew that there are lots of restaurants on the Avenida 5 and we wanted to enjoy them. Hacienda Paradise has a GREAT location, one block from Av.5 and just a few blocks from the beach. The bedroom and the bathroom have good size and it is super clean. The staff are VERY friendly and helpul. I found out last minute that the bedroom doesn't have microwave so I called the hotel and requested one since we have a infant and we needed it to warm up his bottle. When we arrived, the microwave was in our bedroom already. No extra charge for that. Oh, and the crib was very large. Good breakfast and very nice outside area. I recommende 100%. ps: an extra thank you for the housekeeping Antonia for being so good with our son Thomas and making little cute animals with the towels. He loved it!

Staff was always nice and helpful. The location was great b/c it was within walking distance to everything (i.e. shopping and resturants). Great value!

This was my first trip to Playa del Carmen and to this hotel. The hotel staff were incredibly nice and promptly attended to my friend and I. Although their check in is at 3pm, they let us check in around 12:30 b/c the room was ready. This hotel is not on the beach but three short blocks away (very easy walk) and also one block away from the active/happening 5th avenue strip- with stores, restaurants and clubs/bars. The place was quiet, it has small cafe, where you can get breakfast, there is a computer with internet access (business center) and a pool in the back. Unbeknownest to me, the hotel also has spa services, so I would suggest you ask for a quick orientation of their services when you get there. After a certain time (I think 11pm, ) they lock the door and the security officer has to open it for you. Overall it was great, clean, comfortable,the staff were friendly and it was a great location-accesible to Playa's many restaurants, bbars and most importantly, the beach!

This was one of the best deals we've ever experienced. The service and cooperative friendliness of the staff was unmatched, the room good sized and well appointed, complete with first rate plumbing. which is rare. The facility is lovely and extremely well located close to the beach and main commerce area but still quietly dheltered from the hub hub. This was an unbeatable experience at any price to say nothing of these. Do yourself a favor and stay here. By the way Playa is a perfect combination of great beaches, terrific restaurants but quietly removed from the noisy styrofoam glitter if Cancun. A great vacation.