$694 Avg/night
Rate and special offer based on Check-in: Jul 11, 2014 Check-out: Jul 12, 2014

Grand Velas Riviera Maya - All Inclusive

5 stars
Carr Cancun- Tulum Km 62, Municipio de Solidaridad, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.8
out of 5
65 reviews
Fabulous Resort

I highly recommend Grand VeLas. The food was great, even the presentation of the food. There was a... See full review

  • Queen City Traveler
  • May 6, 2014
Our "Unforgettable" 25th Wedding Anniversary!

From the moment we stepped foot into the Zen Lobby, to the moment we boarded the shuttle back to... See full review

  • JeannieC
  • May 4, 2014
Set among 80 acres of the natural features that mark out the Riviera Maya - underwater caves, mangroves and bright green jungle - the Grand Velas Hotel Riviera Maya is a uniquely Mexican experience. Terraced suites call to mind the Mayan stepped pyramids of the peninsula, while miles of private Caribbean beachfront are just steps away from the pristine outdoor pool. The hotel is exceptional in its five-diamond rating, with healing and hydrotherapeutic spa treatments and an imaginative kids' program - which includes the jungle-surrounded Teen's Club. Guests can feast on marinated Asian creations at SinLin, or savor the rich flavors of Mexican mole (traditional sauces) under the watchful gaze of Frida Kahlo's famous self-portraits, at Frida restaurant.
Key facts
  • Key facts
  • 491 suites
  • 3 pools
  • 8 restaurants: Sen-Lin, Bistro, Frida, Azul, Lucca, Chaka, Piaf, Signature by Mikel Alonso and Xavi Perez
  • Swim-up bars, plus sky bar
  • Gift shop
  • 32 conference/event spaces
  • Full-service health spa
  • Kids/Teens clubs
  • Arcade/game room
  • 24-hour room service
  • Free Wi-Fi
  • ATM/banking and currency exchange
  • Pets allowed (hotel policy and fees may apply)
Neighborhood
Sitting seven miles north of the Playa del Carmen resort and a roughly 45-minute drive from Cancun Airport (CUN), the boutique shopping and glittering nightlife of Playa Del Carmen are only a short ride down the coast from your front door at Grand Velas. Dive or snorkel off the coast in the company of sea turtles and dazzling corals, take the frequent ferry out to the island of Cozumel in the bay, or comb the Quinta Avenida for a stylish Italian meal at one of the many Mediterranean outlets.
Hints and tips
Of the three main areas, you'll find Zen Grand to be the quietest, while Grand Class suites feature splash pools on the patios.

The multilingual staff will happily arrange limo and town car services.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.675 -87.0226
Area served
Playa del Carmen, Riviera Maya.
Nearby airports
Cancun International Airport.
Area description
Fronting the glorious white sand beach of Mexico's stunning Caribbean coast, the new Grand Velas Riviera Maya redefines all-inclusive, 5-star luxury. Lush tropical Yucatan jungle surrounds the resort with captivating appeal. Cancun International Airport is just 40 miles, while downtown Playa del Carmen is just seven miles away.

Grand Velas Riviera Maya - All Inclusive Rooms

Zen Grand Tower Pool Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Suite Ocean View
1270 SQ FT. Located in Ambassador ambiance ideal for families and with beautiful ocean and pool views. This suite offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Pool Suite Ocean Front
1270 SQ FT. Located in Ambassador ambiance ideal for families and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Grand Class Tower- Pool Suite Ocean Front
1377 SQ FT. Located in the exclusive Grand Class ambiance and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, walk-in closet, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Relevant Hotel Recommendation: Ideal for families with teens from 12 years and older
Zen Grand Tower Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Sen-Lin Restaurant
Serving flavourful Asian fusion cuisine, invites guests to indulge in an elegant experience of culinary delights. Children are welcomed. Open it's door March 2009.
Bistro Restaurant
A window to the Mexican Caribbean. Adults only restaurant located near the pool with oceanfront views, casual atmosphere. Minimum age required 17yrs. Open daily from 7 AM to 11 PM.
Azul Restaurant
Blending nature color palettes immersing into the white sand, turquoise sea & blue skies hues and its freeform design, Azul Restaurant endures the nature perfect balance. Casual ambiance located near the pool area. Open daily from 7 am to 11pm.
Lucca Restaurant
Italian delicacies surrounded by lush vegetation and the tranquil sounds of nature. Children are welcomed. Open daily from 6:00 p.m. to 11:00 p.m. Lucca menu is served at Chaka restaurant located at the Zen Ambience
Chaka restaurant- Seasonal
Savour sights and sounds among Mangroves, Chechen, Salam and Chak trees. Its decor engage regional fabrics with exotic scenery; a magical combination. Chaka Restaurant is located in the hearth of the Zen Grand section, serves an international array of dishes and delightful organic experiences.
Frida
Recently distinguished by the AAA with the Four Diamonds Award , Frida Restaurant merges colors, foreign woods and white polished floors crowned by handpicked river stones to provide guests a relaxing atmosphere, enhanced by refined haute Mexican cuisine. Children are welcomed. Open daily from 6 PM to 11 PM.
Piaf Restaurant
Piaf cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in French classic cuisine. Michele Mustiere, Chef of Restaurant Piaf, has been named a Maitre Cuisinier by the Association of Master Chefs of France. Only 300 Chefs in the entire world hold this distinction, and Chef Mustiere is one of just seven chefs in all Mexico to be recognized by the association. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Signature Restaurant by Mikel Alonso and Xavi Perez
Signature Restaurant is an experience of flavors and aromas, unveil gastronomic delicacies carefully created by international renowned Spanish Chef and Xavi Perez Stone who was the Grand finale winner of the Third Edition of Mexico's Chef of the Year in 2012, considered the best gastronomy contest for professionals in Mexico. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Aqua Bar (3)
Swim up to your favorite tropical drink while enjoying favorite swimming pool. Open daily from 10 AM to 6 PM. Aqua Bar at Adults only section is restricted to a minimum age of 18 years.
Sky Bar
Dazzling views from the roof top Sky bar- the perfect way to end an unforgettable night. Adults only minimum age required 18yrs. Open daily from 6 PM to 11 PM.

Meeting facilities

Meeting Info
Host your next business meeting, conference, or incentive event at the new Grand Velas Riviera Maya in beautiful Riviera Maya, Mexico. Our deluxe convention center offers more than 91,547 square feet of flexible event space that can be divided into as many as 32 small meeting rooms. Two large convention areas easily accommodate up to 3000 guests. Our team of professional meeting and event planners can help you coordinate a successful event complete with catering services, technical equipment, and group activities.

Hotel Policies

Check-in:
1500
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (65)

Ratings and reviews for Grand Velas Riviera Maya - All Inclusive

Overall score

4.8 / 5
5.01.0
36 out of 65
Amenities:
5
Room cleanliness:
4.9
Hotel staff:
4.8
Room comfort:
5
Location:
4.7
Value:
4.4

97% would recommend to a friend.

Sort by:
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

2
5.01.0
Frstrtd and Disappntd
Minneapolis, MN
Feb 29, 2012

Frustrated and Disappointed

Our trip was by no means stress free. Very unhappy! We booked our stay through a travel site. After having to pay for a taxi to and from the hotel, we were told they do not honor the free shuttle when you book through the travel sites. The hotel detail also indicated free WiFi, which apparently changed one month before our arrival, but we were not told of this change, so we had to pay for that out of pocket once there. I'd expect better from a 5 DIAMOND Hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
5
Location:
3
Value:
1
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Judy Bat
Las Vegas, NV
Jan 1, 2010

Go here for the amazing beaches!

This trip was primarily for relaxing by the beach. If that's what you are looking for this place is it. Every morning a large crew of employees rakes and cleans the beach of all seaweed so the beaches are pristine and huge (no rows of lounge chairs here). Powder white sand and blue,warm water make the view from your room a pleasure. The spa is a must! Set back in the jungle not only are the massage therapists amazing but they have all these different hot/cold water treatments with clay, creams and conditioners. It is truly an experience you must do while there. Each person at the spa has an ear piece so you are always guided where to go next. The grounds here are beautiful. Some negatives -- you must get up early to save a lounge chair--there are plenty but it seems people reserve a lot and some never show up and the staff could do a better job of monitoring the situation. The food is very good here. You must make reservations in advance at the fancier restaurants and the meals are French Laundry-like and you may tire of it after 2 or 3 (we did two and that was enough). The bistro is more casual and serves delicious simple food. The staff is very sweet and tries hard but the butler service that they advertise for us did not exist but we really didn't need it. Also make sure you are aware of where you book at this resort. The Master Suites are not by the beach but in the lush jungle area which some people love--personally I go to Mexico to go to the beach but some people stayed there and loved the serenity. There are more mosquitoes in this area so beware if you are prone to being biten (I got bit about 5 times and we stayed by the beach in December--can't imagine what it would be like in the summer--bring some spray). There is an Adults only pool/hotel called the Ambassador Suites and a family pool/hotel called just Ambassador-all part of the Grand Velas. The adult pool was lovely and quiet if that is what you are looking for and about a block away is the children's pool (both huge and beautiful) that is lively and full of sounds of children having fun. Would definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

This is all inclusive so must book dinner reservations in advance. Most of the restaurants are very fancy with 4 or 5 courses so you may want to only do 2 or 3. Pina Colodas are soooo good made with all fresh ingrediants. Also be aware of which part of the hotel you book--see my review for more detail.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
just what i need it
new york, ny
Oct 1, 2012

a must go

fantastic. The pics on the internet don't do this hotel justice. Its beautiful overall. good food (small portions), good liquor. defenately will love to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Anonymous
San Francisco, CA
Oct 24, 2010

Grand Velas

Great pool, really great service, people were super friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Anonymous
San Francisco, CA
Oct 24, 2010

Grand Velas

Great pool, really great service, people were super friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Judy Bat
Las Vegas, NV
Jan 1, 2010

Go here for the amazing beaches!

This trip was primarily for relaxing by the beach. If that's what you are looking for this place is it. Every morning a large crew of employees rakes and cleans the beach of all seaweed so the beaches are pristine and huge (no rows of lounge chairs here). Powder white sand and blue,warm water make the view from your room a pleasure. The spa is a must! Set back in the jungle not only are the massage therapists amazing but they have all these different hot/cold water treatments with clay, creams and conditioners. It is truly an experience you must do while there. Each person at the spa has an ear piece so you are always guided where to go next. The grounds here are beautiful. Some negatives -- you must get up early to save a lounge chair--there are plenty but it seems people reserve a lot and some never show up and the staff could do a better job of monitoring the situation. The food is very good here. You must make reservations in advance at the fancier restaurants and the meals are French Laundry-like and you may tire of it after 2 or 3 (we did two and that was enough). The bistro is more casual and serves delicious simple food. The staff is very sweet and tries hard but the butler service that they advertise for us did not exist but we really didn't need it. Also make sure you are aware of where you book at this resort. The Master Suites are not by the beach but in the lush jungle area which some people love--personally I go to Mexico to go to the beach but some people stayed there and loved the serenity. There are more mosquitoes in this area so beware if you are prone to being biten (I got bit about 5 times and we stayed by the beach in December--can't imagine what it would be like in the summer--bring some spray). There is an Adults only pool/hotel called the Ambassador Suites and a family pool/hotel called just Ambassador-all part of the Grand Velas. The adult pool was lovely and quiet if that is what you are looking for and about a block away is the children's pool (both huge and beautiful) that is lively and full of sounds of children having fun. Would definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

This is all inclusive so must book dinner reservations in advance. Most of the restaurants are very fancy with 4 or 5 courses so you may want to only do 2 or 3. Pina Colodas are soooo good made with all fresh ingrediants. Also be aware of which part of the hotel you book--see my review for more detail.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
MPO
Lawrenceville, NJ
Jan 20, 2010

Best vacation ever!

Resort was spectacular with excellent service and staff that anticipated our every need. The food was absolutely amazing and every plate had spectacular presentations. Chef [...] of Cocina De Autor was fantastic and took the time to explain and show us how to recreate one of his masterpieces! His food was creative and more delicious than many restaurants we have tried across the world. We were addressed by name everywhere we went and the shuttle was waiting or arrived within 30 seconds. Trip was fantastic! Hope to return soon!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
3
Dining tip: In Hotel

Make reservations online prior to your trip because you won't want to miss any of these restaurants. Our favorite was Cocina de Autor. Every meal was unique and outstanding...even the shrimp tacos by the pool!

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Miked from Ohio
Somewhere, Ohio
Nov 22, 2012

Luxury all inclusive

I've stayed at a lot of high end hotels and resorts, but this one topped them all. The all inclusive 5-star dining was an unbelievable experience. All day, anything you want - all you had to do was ask. And they delivered anywhere - in the restaurants, at the pool, in your room, and even on the beach. The chefs were outstanding. Hotel was very child friendly though I don't know why I'd spoil my kids with that experience. Had both adult pool area and kid pool area which was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Kate S.
New York, NY
Mar 11, 2013

Amazing

Exceeded expectations on all levels. Food varied from very good to okay. Rooms were beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
BHallberg
Grand Velas
Mar 6, 2013

Just the wife and I

Amazing experience. Just remember you get what you pay for - this place was pricey but worth every penny once we arrived. Had the pleasure of traveling the world and I must say the staff and dinner dining were second to none. I have eaten at some of the best restaurants in the world and was completely surprised and astonished by the creativeness at Cocina de Autor. Staff very attentive, from F&B to housekeeping - all very professional and hospitality driven. Don't forget to tip - if you can afford an 'all inclusive' at this level then you can throw an extra $5 on top of lunch. I found that it goes a long way...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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