Grand Velas Riviera Maya - All Inclusive ★★★★★

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$786
avg/night
Rate and special offer based on
Check-in: Feb 6, 2016 Check-out: Feb 7, 2016

Total Relaxation

Would recommend Mon, Apr 9, 2012
A wonderful place that caters to families as much as it does to couples without children. Three beautiful properties under one umbrella! We would certainly go back and recommend this place to anyone who is looking for a luxury and all inclusive vacation experience.

| Maryland, USA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

What a great vacation!

Would recommend Thu, Mar 29, 2012
The hotel was simply amazing and the overall zen theme was very relaxing! The staff was very friendly (including our personal butler, Noe). We had personal service at the pool as well as a personalized jungle tour where an alligator might live. The food was also really good for being an all-inclusive and all the restaurants were very unique and the waiters always had a gentle smile and always asked if you had any allergies. I can't wait to return!

Dining

Go to all the restaurants except the Italian one. If you happen to go come prepared. It's a BYOF (Bring Your Own Flashlight).

| Hawaii, USA Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Good Family Resort

Would recommend Tue, Mar 27, 2012
Be sure and buy your transfer vouchers separately. Web site told us transfers were included, but they were not. Otherwise, beautiful, friendly resort with outstanding food and friendly service. Not much evening entertainment besides drinking at the bar. Definately a great experience overall.

| denver Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Frustrated and Disappointed

Would not recommend Wed, Feb 29, 2012
Our trip was by no means stress free. Very unhappy! We booked our stay through a travel site. After having to pay for a taxi to and from the hotel, we were told they do not honor the free shuttle when you book through the travel sites. The hotel detail also indicated free WiFi, which apparently changed one month before our arrival, but we were not told of this change, so we had to pay for that out of pocket once there. I'd expect better from a 5 DIAMOND Hotel.

| Minneapolis, MN Couples

2 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 1 /5

Highly recommended

Would recommend Wed, Dec 21, 2011
My husband and I were looking for a vacation before Christmas where we could get away, relax and reconnect while leaving our 15 month old with her grandparents. Grand Velas was perfect! The customer service was the best I have seen at a resort, the food was spectacular and for half of our stay the resort was not crowded. We could not have enjoyed our time anymore. It is a family friendly resort, but they have an adult only pool where we enjoyed spending the day. We would recommend this resort to anyone looking for a restful vacation!

Dining

The only issue we ran into was in regards to tipping. We knew we had an all-inclusive stay, but at each meal they request a tip. The bill is given in pesos so we had to figure out what to tip. (Tip: know the exchange rate ahead of time) Overall, it worked out fine and we didn't mind, but we wish we would have known about it before we arrived at the resort.

| Virginia, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Amazingly high end resort

Would recommend Thu, Sep 8, 2011
Very upscale relaxing environment where everyone who works there is always smiling and knows your name. Overall the grounds were exceptional and the restaurants were of new york city 5 star quality. Even the buffet was excellent and the selection varied daily. Service here really sets the bar for what a resort should be like. Our butler/concierge Rogelio was exceptional and always went above and beyond to make sure we were well taken care of. The spa experience from beginning to end was absolutely mind blowing. The massage and the water journey were both one of a kind.

Dining

Sin Lin was by far the best restaurant there and they were all remarkable

| NYC, NY Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Fantastic all inclusive hotel!

Would recommend Sun, Aug 14, 2011
The Grand Velas is a magnificent hotel. The hotel itself is wonderfully cared for, the food excellent and the service is impeccable. I'm trying to think of a criticism and nothing comes to mind. I have a new favorite hotel!

| San Francisco, CA, USA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Fabulous

Would recommend Tue, May 10, 2011
This is a great get away place. Very quiet, fabulous food, great drinks and spectacular grounds.

| washington, dc Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Grand Velas does it again!

Would recommend Mon, Apr 11, 2011
This is our second trip to Grand Velas Riviera Maya (we have also stayed at the Grand Velas Riviera Nayarit on the Pacific coast). Even though it's expensive for an all-inclusive resort, it truly is all-inclusive - there is no bottom shelf liquor and no restriction on the number of times you can dine in the a la carte restaurants. In fact, the food quality in all the restaurants is very good and service is impeccable. One night, we tried room service and the food was excellent. We stayed in two Grand Class rooms (adults and over 12s only). These are beautiful rooms, all beachfront with small plunge pools on the verandahs and benefiting from the services of a butler concierge. The hotel was a little quiet for our 17 year old son during the first half of the holiday but it picked up towards the end of the week (when we stayed last year around the same time it was much busier and there appeared to be more young people around). If you want lots of entertainment then this probably isn't the hotel for you and they don't have a team of people itching to rope you into something you don't want to do. Don't get me wrong though, there is still the volleyball, soccer on the beach etc. The beach was the largest and prettiest for miles but there were some areas of reef so it might be best to take water shoes. We went out on a Hobbie Cat for a sail whilst we were there and it was fantastic - we even saw a turtle. All in all this hotel is well worth the price and we are already planning a return trip next year.

| Calgary, Canada Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Best stay ever!

Would recommend Thu, Apr 7, 2011
The resort thinks of everything and once you realize this you understand you are actually really on vacation. The food is outrageously good and the drinks are plentiful. The staff is awesome and if you make a request they go above and beyond to accomodate. We barely set foot off the resort and who would want to-- it didn't get any better than this. The ocean was beautiful blue and the pools were awesome. When you are at the ocean, food and beverage service is top notch- you never have to leave your chair if you don't want to. We were at the resort for a wedding and we knew several people who, like us, were cringing at the expense of the trip before arriving. Within hours of being there you realize this stay is going to be more than worth it. Everyone we know wants to visit again!

Dining

Do not miss the breakfast room service- it's a must try!

| Nj Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5